Skip to main content
  1. Hotel reviews homepage
  2. Mexico hotel reviews
  3. Chiapas hotel reviews
  4. Tapachula hotel reviews
  5. Reviews of Hotel Cervantino

Reviews of Hotel Cervantino

Primera Calle Oriente, 6, 30700 Tapachula, Mexico

#14 of 19 hotels in Tapachula

Guests' Choice

Review score

Based on 54 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.0

  • Location

    8.6

  • Facilities

    7.6

  • Staff

    8.4

  • Value for money

    7.8

  • Free WiFi

    7.4

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 29 March 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    24hr front desk was ace as coach came in really early. Friendly and helpful staff. Clean. Great for one night stay.

    Stayed in January 2024

  • Reviewed: 21 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    No water due to shortage

    Area was close to everything

    Stayed in March 2024

  • Reviewed: 11 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Outdated. Not as clean as it could be

    Friendly staff

    Stayed in March 2024

  • Reviewed: 15 December 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The heat in the room is unbearably hot

    Stayed in December 2023

  • Reviewed: 31 August 2023

    7.0
    Fine for basic needs during a short stay
    • Leisure trip
    • Couple
    • Superior Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Rooms basic, but that’s what you’d expect for the price.

    Breakfast wasn’t included. Air conditioning was good.

    Stayed in August 2023

  • Reviewed: 14 March 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Good location

    Staff are very nice.

    Stayed in March 2023

  • Reviewed: 27 January 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Room was too too hot, no ac. No window to outside only to lobby.

    Nice staff, water dispenser, comfy bed, hot shower

    Stayed in January 2023

  • Reviewed: 17 November 2022

    7.0
    Basic but secure and comfortable.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Free coffee but very weak (like most coffee you get here!)

    Very basic and spartan but has good security and I had a very good night’s sleep so did the job.

    Stayed in November 2022

  • Reviewed: 9 October 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    My room only had a fan and no warm water, she advised me on check-in but wasn’t entirely sure if that matches details of the booking

    You can park the motorcycle directly in the property which makes me feel safe. Everything was clean and the staff helpful

    Stayed in October 2022

  • Reviewed: 27 March 2022

    8.0
    Stayed there two times, would stay again
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Wifi has sometimes problems inside the rooms The chair at the desk, where I had to sit and work on my computer for a while, was not very comfortable

    Nice and helpful staff Great value for money Nice central location - one can easily walk around the city centre

    Stayed in March 2022

  • Reviewed: 9 February 2022

    8.0
    ho hum middle of the road
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 3 nights
    • Submitted via mobile

    no early check-in although it was promised

    location

    Stayed in December 2021

  • Reviewed: 30 December 2021

    8.0
    Had a 2 night stay and it was perfect. Friendly and very helpfull staff
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Good locatie and very helpfull staff

    Stayed in December 2021

  • Reviewed: 29 December 2021

    9.0
    Great value for money
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    There were hairs in the room from people before me & floor was dusty

    The beds were comfy Great location Friendly staff

    Stayed in December 2021

  • Reviewed: 27 December 2021

    8.0
    My early review was of another hostel book by Hostel World. Sorry for confusion
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night

    Nothing

    The staff were helpful and friendly

    Stayed in December 2021

  • Reviewed: 17 December 2021

    7.0
    Good
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Online i provided credit card details and it says that one will not be charged and you pay at the hotel when you arrive, but when i arrived they had already charged it to my credit card snd i wanted to pay by cash. So the manager was obliging and used the debit machine to print out a receipt cancelling my fee. But in my home country to get a refund one needs to put card back in the machine and in the receipt it says how much the refund is. Here my card was not inserted he just plugged a few numbers in and the receipt just said cancelled. So it just caused a bit of doubt not knowing if the refund will go through which reduced my peace of mind. It hasn't appeared on my online bank account yet. So as i paid cash when i got there there is the worry i could have been double charged if refund doesn'y go through. Aldo when i checked out there the manager wasn't there and i spoke to a lady who i gave the key to, i cannit speak spanish so i thought she motioned for me to wait maybe to check the room so i waited 5 minutes then i went back up to her and asked can i go and she said am i checking out and asked for the key so she must have forgotten i gave her the key. She then realised she had the key and said i can go, anyway i needed to catch a cab to airport si was in a hurry and thought that was not the best service so i went back upstairs as i had left a decent tip for the maid her cleaned my room and took it back as even though its not the maids fault i service is a team effort. I probably should have left it for the maid. Other than that it was a lovely city and the hotel is very relaxing and calm. I do recommend. The fact i cannot speak spanish naturally created some confusion. I will learn spanish.

    Nice and comfortable. Very rustic lots of catholic decor and plants downstairs like a garden inside. I think it might have been a catholic monastery a long time ago. The manager there was helpful and nice. Gave me directions and assistance so was the security guy at the entrance. The room was comfortable and room service was good. The staff are nice and polite.

    Stayed in December 2021

  • Reviewed: 1 December 2021

    9.0
    Good choice for a short stay in Tapachula
    • Leisure trip
    • Couple
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    -

    Super clean and really good location, we could check in at 8am already after we got there from a night bus drive. The WiFi works really good and there is free coffee. We had a hot water shower although in the ad it stated that there is only cold water in the room.

    Stayed in November 2021

  • Reviewed: 26 September 2021

    9.0
    Great budget solution
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    All good for a budget hotel solution.

    Everything was great, they stored my luggage and let me hang out till 6pm. Felt safe with security man. I don't think the slightly more expensive options on booking can be any better.

    Stayed in September 2021

  • Reviewed: 19 September 2021

    8.0
    Enjoyable
    • Leisure trip
    • Group
    • Superior Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    Everything good

    No food....bit food is close.

    Stayed in September 2021

  • Reviewed: 17 June 2021

    8.0
    Very lovely place
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    no hot water but it was ok

    The location was great

    Stayed in June 2021

  • Reviewed: 11 December 2023

    6.0
    Pleasant
    • Business trip
    • Couple
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Towels not cleans, smell bad

    The price, and Location near of central area

    Stayed in December 2023

  • Reviewed: 17 January 2023

    10
    Can't wait to go back!
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    Nothing!

    Happy, kind workers who show the building and its guests so much care and respect.

    Stayed in January 2023

  • Reviewed: 27 December 2022

    1.0
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 30 September 2022

    10
    very lovely place
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    No hot water but it was ok

    Had a 2night stay and it was perfect. Friendly and very helpful staff. We can't speak spanish and the staff didn't know english it was a bit awkward to ask something but it didn't bother us and the staff were so friendly they helped us find the right place.

    Stayed in September 2022

  • Reviewed: 21 June 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is very clean, the rooms are very carefully arranged, the owner's service attitude is very good, and the stay is a pleasant experience!

    Stayed in June 2022

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: