There is staff 24/7 at the reception to help, they're super nice and very helpful.

Stayed in May 2024

As stated before the noise level was a bit much. A barking dog, trucks moving things around town, and some drunks at night.

I honestly loved this hotel, and it was great for a barebones experience! Gorgeous terrace throughout the hotel, and a little hard to find, but not bad off the main stretch! Lots of noise in the morning, but staff was very accommodating and welcoming for us.

Stayed in January 2024

Hotel Cielo Cute boutique hotel, but basics not provided- in room phone, pool, ice, tissues. Staff were very kind and helpful. We had a room facing the busy street on the corner by Quinta Ave. Super noisy, lots of music throughout the nights, even on weekdays. Odd stairs throughout the hotel and in rooms- odd shaped and kept us tripping. Beds were comfy. No blackout curtains, most high windows were not covered, so morning light was bright. The TV was out the entire stay. They provided cute hangers, but difficult to use, no drawers so lived out of our suitcases. Excellent a/c! Cleaning service was based on request and was good, however the first day our hand towels were taken but never replaced. Carboncitos is on the first floor so it was great to hear the strolling Mariachi and Ballet flokorico dancers every night.  Lovely rooftop area some parts shaded, nice view of the sea.

Stayed in December 2023

the ac did not cool the room

great location, nice people.

Stayed in May 2023

Nothing

Brilliant location. The room was a great size

Stayed in October 2022

I didn’t like the noise that you could hear from the main strip but what can you expect when your RIGHT THERE.

Property’s Location was amazing. Everything was within walking distance and the place was cozy.

Stayed in November 2022

It was VERY noisy outside day and night.

Cielo is a very cute boutique hotel. I love it’s authentic style. I stayed there 10 years ago with my friend and really enjoyed it, so I decided to come back with my family. The staff was amazing!

Stayed in April 2022

personally I didn’t have an issue with this, but it’s pretty loud outside until 3-4am. was fine for me though.

everything except…

Stayed in March 2022

The Hotel is loud as it's located in a city center. It might not be an issue for someone travelling to enjoy the nightlife but can be an issue for families with children.

Staff, architecture of the Hotel, restaurant

Stayed in February 2022

The hotel is in the center, very nice and friendly staff, the rooms are spacious and at least mine had a lot of daylight. Because the hotel is right in the center the street is always busy and buzzing. Keeping in mind that the hotel is in the center, you'll hear a lot of street noise and music from other venues, same as any other hotel near 5a avenida.

Stayed in January 2022

The rooms really need mini-fridges.

The staff is excellent, beyond what you can expect. They really make you feel like home.

Stayed in July 2021

Mold smell in rooms, very old property

5th Avenue location

Stayed in December 2023

The staff was amazing and very accommodating! They were very communicative leading up to the trip, and when I got there check in was easy with Alejandra and she even gave me recommendations on where to go that night. I had a fishing trip planned the next morning and they held onto my bag for me the whole day. When I got back, I had some time to kill before friends were meeting me so Jose at the front desk put my filleted fish in the fridge and we sat and talked for awhile. When my friends got there he hooked us up with a restaurant that could cook my catch and it was an awesome meal. Overall, great value hotel that was clean and had an awesome staff that went above and beyond.

Stayed in July 2023

A bit noisy because of bars around but good if you want a bit a vibe around you

Great Location , great staff, clean rooms. There is a restaurant just under the hotel. A place to feel safe and comfortable

Stayed in February 2023

Nothing

This is a charming boutique hotel. The location can't be beat - the beach is steps away and everything you need is within walking distance. Be prepared for the loud noise from the 5th Ave. clubs until 3 a.m. This comes with the territory and was not an issue for us. The staff is very attentive and friendly. We had the best time at Hotel Cielo and are looking forward to staying there again in the future.

Stayed in January 2023

Very friendly welcoming staff. Our room (22) was gorgeous- traditionally Spanish with lots of quirky features. It was quiet but in the middle of Playa Del Carmen with lots of bars/restaurants around and close to the ADO Station. We had drinks at the bar and was a good spot to people watch there is also quite a nice view from the rooftop terrace.

Stayed in March 2022

Very small bed,not suit what promised in booking

Lovation

Stayed in February 2022

Location is perfect. Staff so nice.

Stayed in January 2022

No Refrigerator Safe Does Not Work in Suite 21 Pretty Noisy, To be Expected Close to 5th

Location, 4st and 5th Ave

Stayed in December 2021

Beautiful room and property. Friendly front desk staff. Great location near 5th avenue. Within walking distance of the ferry and great bars/restaurants. Cool rooftop. Fairly quiet rooms given proximity to local bars/nightclubs.

Stayed in December 2021

really good a/c

close to everything

Stayed in July 2022

There are no comments available for this review

Stayed in December 2022

There are no comments available for this review

Stayed in February 2022

There are no comments available for this review

Stayed in December 2021