Calle Ignacio Aldama #415 Centro Histórico, San Luis Potosí, 78000 San Luis Potosí, Mexico
#10 of 67 hotels in San Luis Potosí
Guests' ChoiceBased on 104 hotel reviews
9.1Cleanliness
9.5
Comfort
9.4
Location
9.5
Facilities
9.1
Staff
9.3
Value for money
8.9
Free WiFi
9.3
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End of dialog contentReviewed: 28 April 2024
Hannah
United KingdomThe pool needed a bit of a clean but otherwise very nice.
Great location, very helpful staff and a beautiful building.
Stayed in April 2024
Reviewed: 12 April 2024
Joann
MexicoVery nice. Comfortable beds. Very friendlybstaff
Stayed in April 2024
Reviewed: 20 March 2024
Elvia
United StatesThe restaurant closed earlier than the posted time, it would have been nice if you did not have to unload from the street. But other than that things where great.
The staff was great especially Alonso super helpful
Stayed in March 2024
Reviewed: 20 March 2024
Deyanira
United StatesThank you so much. My mom and I had an absolutely wonderful stay. Some highlights include the fantastic customer service, getting to the hotel very late after the kitchen was closing and allowing us to order food. Also, I asked for reliable and strong internet, and your hotel delivered! This was so important because I was working virtually Monday-Friday from 9am-5pm. I never had an issue with the internet. This was a huge concern of mine, and everything went so well. Last but not least, the facilities are so colonial and beautiful. Great location downtown and relaxing stay. Thank you City Centro!!
Stayed in March 2024
Reviewed: 10 March 2024
Ruediger
GermanyThe Balkon only can be open and closed by stuff .
very big rooms .The bed was really comfortable .
Stayed in March 2024
Reviewed: 10 February 2024
Tapia
MexicoInfoformation about the restaurant
The view and pool
Stayed in January 2024
Reviewed: 5 February 2024
Stan
United StatesA bit expensive but it is very close to the Cathedral so it is ok. Breakfast is not included in the price even though it is pricey and there is a restaurant on site. The swimming pool was under maintenance and I wasn’t informed ahead of time. The key card didn’t work until the last day. I finally didn’t have to trouble anyone to let me into my room . Communication with the hotel is quite poor . The responses after emailing the questions using Booking.com platform took days. It wasn’t prompt enough for me. The hotel picture shown in Booking is not accurate. The reason why I reserved the corner room with balcony was the small table, a sofa and a sofa for one person. When I check in to the room, there weren’t t . Apparently there is only 1 room with this amenity . Thanks to Janet. I was able to change to the room with the sofa.
# 1 : The staff was fantastic. Janet was very helpful, along with the guy in the restaurant. Janet offered the use of microwave in the kitchen. The guy in the restaurant heated it up for us. We used the microwave oven twice. Thanks for allowing us to use it. The butler at the door even took us to a store where we could buy water. #2 : Very high ceiling. I look it. #3 : The room lighting is very sufficient to read. The room was quiet despite being in the centro area. #4 : The terrace on the top floor is so beautiful . We used it for lunch. There is another outside seating area on the 5th floor terrace. There were pictures that showed what it was like before the remodeling which I really like. #5 : The location is great. It is close to everything and there are restaurants nearby. #6 : WiFi, shower, lights all worked well. Room was clean daily. #7 : free use of the bike but we didn’t use it because the streets are quite narrow in the city center. Definitely I won’t hesitate to stay in this hotel again.
Stayed in January 2024
Reviewed: 31 December 2023
Derek
United StatesSecurity was paranoid about anyone coming in
Great location and phenomenal rooftop
Stayed in December 2023
Reviewed: 30 October 2023
Walter
NetherlandsNice choices of breakfast, no buffet! Superfriendly staff and a beautiful hotel in the middle of the centre@!
Stayed in October 2023
Reviewed: 18 October 2023
Cesar
MexicoThe city is amazing, and the staff from the Hotel was so friendly, I love San Luis Potosi
Stayed in October 2023
Reviewed: 10 August 2023
Cary
United StatesN/a
Everything! The restaurant breakfast buffet was incredible.
Stayed in August 2023
Reviewed: 1 August 2023
Jose
MexicoLimited parking
Beautiful place
Stayed in July 2023
Reviewed: 27 July 2023
Lorena
United StatesNothing
Excellent hotel! Very clean! Outstanding staff!
Stayed in July 2023
Reviewed: 15 July 2023
Sandra
Mexicoexcelente hotel muy recomendable
Stayed in July 2023
Reviewed: 9 July 2023
Chad
United StatesOne of the Elevators never worked with the room key.
Stayed in June 2023
Reviewed: 20 June 2023
Lone
United StatesNothing to complain about.
What a well-crafted space. The building is one of the oldest still operating as a hotel in Mexico, and it was very well thoughtfully redesigned and modernized. Great public spaces including the pool area and the outside area on floor 5. The room was large, with a comfortable bed and nice shower. The staff were lovely, and the location is great for exploring the historic city center.
Stayed in June 2023
Reviewed: 19 June 2023
Anilu
United Statesbeds super comfortable, love it. I would like to go back to have a good sleep
Stayed in May 2023
Reviewed: 23 May 2023
Judith
United StatesI stay twice in two different rooms one night each time, the second room had a smell not sure what was the smell but was not very pleasant
The location was perfect close to main attractions, the room was big, the bed really comfortable and the staff friendly and attentive. The architecture of the hotel has the beauty of the past with modern decor.
Stayed in May 2023
Reviewed: 22 May 2023
Israel
MexicoParking is not on property it is 1.5 blocks away and you need to be acompanied by an employee to enter or leave. It is just time consuming and inconvenient. I ended up just parking somewhere else where I paid for day parking.
Closeness to downtown.
Stayed in April 2023
Reviewed: 11 May 2023
Barbara
MexicoThe hotel is very nicely decorated. It’s very clean, spacious and comfortable. It has a ver good restaurant. The staff were excellent. They made sure to meet all our needs. Really friendly
Stayed in March 2023
Reviewed: 27 April 2023
Amy
United StatesWe should have been directed to a specific parking lot near the hotel as there is no parking on-site. It would be very easy to give specific directions to a parking lot. You would even have several locations printed and handed out to those who pull up. Also, I thought that for that price 1) Our room was too small. 2) Breakfast should have been included.
The pool and view upstairs were fantastic, world-class. The staff was friendly. The location was outstanding. The place was spotless. Our room was quiet as requested.
Stayed in April 2023
Reviewed: 26 April 2023
Magdalena
United KingdomWindows are not sound proof and it is very noisy during the night
Beautiful interior and superb rooftop terrace, very helpful reception desk staff
Stayed in April 2023
Reviewed: 13 April 2023
Jean
United StatesRestaurant was adequate, but not great.
Exceptionally clean and well kept.
Stayed in April 2023
Reviewed: 26 March 2023
Homero
United StatesN.a
Very nice and presentable
Stayed in March 2023
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