The noise from the hotel next door and the half-sized pillows.

Great coffee at breakfast, beautiful open spaces outside in the garden, excellent attention from reception. When I complained about the noise from the hotel next door they brought me earplugs. The hotel provided me with 2 travel cribs for my babies and the woman who delivered them was very sweet. All staff we encountered during our stay were very helpful and friendly. Check in and check out were fast and efficient. Great wifi speed. The location is central but a good distance from the noise of downtown.

Stayed in May 2024

Nothing, everything was great

Comfortable and having an AC was a plus, great breakfast and friendly service all over.

Stayed in May 2024

ac was on the floor and a bit loud, but during the night we turned it off

room was nice, comfortable beds, breakfast was good, the cook made us vegetarian eggs with no ham, staff spoke english. location was good

Stayed in April 2024

Everything was great, but they need to get better pillows. The 3 in my room were all lumpy and uncomfortable.

Stayed in April 2024

Nothing

The location, very clean, friendly staff and helpful, is a super deal for the price. I was very pleased with everything. You won't be disappointed.

Stayed in November 2023

Parking facilities

Stayed in November 2023

The neighbor next room was snoring and I listened and it was hard for me to get sleep. This was not my first time staying at this hotel. This time my room was on third floor and the noise from the avenue is also uncomfortable during the night

Location is great and the view from the rooms in the front of the building in the upper floors. The patio and small garden are very enjoyable spots.

Stayed in October 2023

Every time I took a shower, all the water came out. And I ended up flooded.

The closest to the downtown.

Stayed in October 2023

Room didn't have a closet nor a safe to store our valuables. It would also be nice to have a small fridge or microwave available.

Location is great! A few blocks away from Puebla's Historic Center. Big parking section. Room is spaceous and staff clean it daily. A/C was a plus.

Stayed in August 2023

breakfast was included. they forgot to mention that the beans were going to be cold and so were the "chilaquiles with eggs" and the hot water for the tea was also room temperature.

beautiful place close to everything.

Stayed in July 2023

Breakfast was not that great.

Great location, within walking distance from Barrio del Artista.

Stayed in July 2023

The bathroom was not very clean when we arrived. For instance, there was lots of hair in the shower. The breakfast could be improved mainly the coffee machine that provides very bad quality coffee.

The hotel is well-located, within 12 minutes walk from the main square of the historical center of Puebla. The room is comfortable.

Stayed in July 2023

The breakfast provided was not very good.. and there is no food service in the hotel apart from the breakfast. You have to order food at a local stall across the street.

Location very close to Puebla city center, only 10 minute walk. Room was clean

Stayed in April 2023

internet

the facility was good

Stayed in June 2023

If you are hungry after the breakfast there is no option to eat anything in the hotel. There is no room service or cafeteria and the vending machine didn't work.

The location and the rooms are super good. The building is super beautiful. Breakfast was also very good.

Stayed in May 2023

The air conditioning is extremely noisy. The walls are a bit thin, so you can hear the neighbours next and on top of you. The a/c worked in that way as white noise. The rooms don't have a kettle, fridge or microwave, so not ideal for families with babies. There is no rooms service or a kitchen available. We knew this beforehand so it was ok.

The hotel is 5 min away from the city centre. We were able to walk there every day. There are also a few restaurants right across the hotel. The beds were very comfortable and the free breakfast was ok. Having free parking is great.

Stayed in April 2023

Everything was very good

Stayed in March 2023

Very friendly staff. A great breakfast selection

Stayed in March 2023

Location was a bit out of the way.

Everything was great. The location was a bit out of the way but okay.

Stayed in February 2023

Everything was nice

Stayed in December 2022

Very noisy. I did have the last room of the corridor but still can hear people in the lobby. I also could hear everything from the room next to mine. If the noise bother you, don’t go there

The property was very clean. Always someone cleaning the lobby and other rooms

Stayed in April 2024

the staff is not professional

the location is good

Stayed in March 2024

booked with this hotel but unfortunately due to the volcano activity had to cancel our planes, the property refused to cancel free of charge, they could’ve been more understanding due the situation during those days, we still planning to visit Puebla in the coming days before our return home and show my husband and daughter this beautiful city

Stayed in May 2023

the honesty of few hotel security guards at the entrance. Story may not be applied to other guests but just my experience. I lived here for one day, which is the first day I came to Puebla, also the first day to Mexico. Everything was really good before I picked up my luggages and about to leave. I called taxi and on the way to bus station and found my wallet was lost. I clearly remembered I had it before entering the taxi. But when I came back to hotel and asked the hotel, thing was not good. There were one or two hotel security guards who I can 100% be sure that they were there when I left, but they said they did not see it. The other hotel staff were very nice to helping to pull the sevilince carema for me, unfortunitely, the carema location is very tricky and did not cover the taxi area. But they all confirmed my wallet was in my pocket when I was waiting the taxi. It was a bad feeling, not about the cash in the wallet but my licences and all credit cards were inside the wallets. So I had to think other ways to survive in this forengin countries for next 10 days.

Overall pretty much everything except the one I listed in the "didn't like" section.

Stayed in November 2022