Drain in 1 of our bathroom showers had a draining problem, very very slow. Tried to tell someone when we left but no one was at the desk.

The gardens

Stayed in March 2024

Bed was a little hard

Breakfast was good. The suite was very large. Great room

Stayed in February 2024

The only down side is that after the first day, we did not have hot water in our shower. I asked the front desk to check on it, but we still did not have hot water. I should have pursued it, but since I have friends nearby, I showered at their house. Also it was cool at night and some extra blankets would have been nice. Again, I borrowed blankets from my friend, so didn't pursue it after asking one time.

The grounds were beautifully maintained. The room was an apartment and we had a private sitting area with a view of the garden. The restaurant and service was excellent. Overall it was lovely.

Stayed in February 2024

There was no info that the gas stove needed to be lit, how to get a pool towel or that a 20 liter jug of water was available for 70 . pesos

Room is condo designed and spacious. Very quiet and a short walk to town center

Stayed in February 2024

Apt. was overall dark. No dishes or equipment in the kitchen and it wasn’t explained to me how I was as supposed to get those things. Learned from a fellow traveller I needed to ask to have the gas turned on, a big water bottle supplied. And Eventhough there was hardly anyone staying at the hotel, neither the hotel nor Booking.com would make accommodations and downsize my 2-bedroom apt to a single room, and reduce my cost, when my Girlfriend had to suddenly return home because of an emergency. Coffee not good, but a great French bakery with espresso just a few blocks away.

Bed was extremely comfortable, king size, lovely sheets and pillows. Nice new firm mattress which I like. Breakfast good, lots of options.

Stayed in February 2024

This review has been hidden because it doesn't meet our guidelines.

Major reservation issues by Booking.com. I requested 2 units for 3 people, and was asked for the name of the person in 2nd room, so I entered the name Greg. However Booking.com split the reservation into 2 reservations, so when we arrived was only one room reserved in my name. We were kindly offered a 2 bedroom unit, for a good price, and we accepted. Then we discovered that the 2nd bedroom was locked, and maintenance had to drill out the lock to get in. No-one had benn in the room for some time, and it was very musty, but Greg used it anyway and did not want to complain. Then we get a call at 10:30pm that Greg's room was in a separate reservation and we have to pay for it as well and do we want to use it. It was late, we were tired, we had already gone to our rooms so I said no. We still had to pay for an unused room!!!!

The villa was large, well furnished, albeit rustic. The reception staff tried to be helpful to our situation (see below), but could not bend the rules.

Stayed in January 2024

The rooms were quite cold. We stayed in January so temperatures at night were still low.

Lovely grounds. The rooms were huge. The kids loved the buffet breakfast, especially the pancakes and chocolate milk.

Stayed in January 2024

pool was dirty, we said if they could clean and they did the next day, but it was too late for us to use

Stayed in September 2023

There was no "pool service" for drinks or food, and we missed it! I wasn´t planning to watch TV, but I tested it and there was no way to see anything, very bad signal.

Nice hotel, big room, nice pool. Good to relax and enjoy the weekend with family.

Stayed in July 2023

Breakfast was very basic People bringing drinks and glass bottles to swimming pool. Kids with cotton t shirts in pool. Tv quality was bad...

Beautifull settings..spacious rooms

Stayed in August 2023

There was lots of insects in the pool at 9:30 am. The pool opens at 9:00. They should clean it before.

The staff was nice.

Stayed in July 2023

it needs to be dated, the area around the pool had not been cleaned. some areas looks abandoned & the rooms are to dark & need to be decorated

a lot of greenery

Stayed in April 2023

The floors were a little dirty, and there was no hot water most of the time

The location was great for my purposes.

Stayed in April 2023

That there is no food provided other than breakfast, not even a little convenience store for snacks or beverages. Having more food and even a bar would have been a huge plus at the hotel.

The breakfast was wonderful and the staff very courteous.

Stayed in April 2023

The location is a little out of town - about 30 min walk. However it benefits of this place outweigh this minor inconvenience.

This hotel exceeded my expectations. It is a beautiful hacienda style building over a large area - very traditional. The breakfast was either a buffet some days, or made to order others (unclear why different on different days). The buffet was decent, but the made to order breakfast was fantastic. There is a good sized pool and extensive grounds to relax and sunbathe. The room was absolutely huge! We really enjoyed our stay here and we would recommend and stay here again.

Stayed in April 2023

Three of us were staying in a unit where four or five could sleep. However, the kitchen was the least well supplied of any place I have ever stayed. They were two glasses, 3 cups, four plates, silverware for less than four people and a total of five utensils. There were two huge pots, and that was it. there was no dish soap, dish cloth, or dish towel in the kitchen. If you want to eat out the whole time that is fine, but then, why have a kitchen? There is no microwave, which, would be very helpful for reheating, leftovers or takeout. I have included photos of the living room area, the total contents of the kitchen pantry, and the lovely outside.

The lush grounds are spacious, immaculate, and beautiful. The staff are helpful and pleasant. The breakfast menu has both Mexican and American choices. The two bedroom unit we stayed in was very spacious and clean. Nice stove and refrigerator in the kitchen.

Stayed in March 2023

Rooms are a bit dark.

Overall feel inside the facilities, gardens are really nice,

Stayed in March 2023

We had basic cable television and would have liked to receive internet options for the television (our subscription accounts).

The breakfast was excellent, and the restaurant service very good. The room was spacious and nicely furnished. The gardens and surroundings are delightful. This is a very quiet place; a great place to retreat or relax. While it is a lengthy walk to the main plaza, the neighborhoods offered great exploration.

Stayed in February 2023

No coffee machine or microwave in kitchen. Stove was very old and rusty. Pots and pans also very old. Updating kitchen would be nice. Matress was very hard. Weekend breakfast buffet was only good if arriving early, not much refreshing done.

Units were very big. Housekeeping was very friendly and attentive. We had issues with the shower and it was promptly replaced. Property grounds and pool were very well cared for. Very relaxing.

Stayed in February 2023

Our room was quite dark and poorly lit. You better be prepared to walk a lot and walk a lot of stairs as it is quite spread out and on several levels.

The grounds of this property were amazing. It was more than a hotel. Our “room “ was more like a very large one bed apartment. The pool is beautiful…and heated.

Stayed in January 2023

Thedistance from centre of town

How quiet and peaceful it is And next to Armano's Hideaway Restaurant: The best restaurant in Ajijic

Stayed in January 2023

The pool was ice-cold. The bed was horribly uncomfortable.

The ambiance, the grounds, the architecture, the traditional style. The room was huge! Lots of space for our family.

Stayed in December 2022

Our suite was sooo big - no need for this much space, but not a problem.

Beautiful property, good location, great amenities. Very friendly staff.

Stayed in January 2023