At first they wanted to place us in an ugly room With not view until I showed my reservation and then I received a room with balcony. Front desk was not too friendly or welcoming.

Location is amazing… right in the heart of Puebla. Plenty to see and do!

Stayed in October 2023

We didn’t like first room, it was only one small window.

Location & unique shape inside the hotel

Stayed in July 2023

The room was too small and no AC but a noisy fan

It was charming and right at historic center of the beautiful Tepoztlán

Stayed in July 2023

There was almost no water-pressure in the shower. It was like walking under a dripping sink.

The location and value for money were fantastic. The room was basic but comfortable and very clean.

Stayed in June 2023

no air con and the fan was quite loud to leave on

Great stay, really good value for money. the location was amazing, so central to Puebla.

Stayed in June 2023

No AC or cool air flow system to keep room cool during the night; had a fan, but wasn’t enough, plus added noise. cold shower of 10 minutes before warm water kicked in. Had a very pleasant conversation with lobby receptionist during a phone call before the line was disconnected; then, later tried to connect again, and it was a different receptionist not too polite regarding transportation manners to the hotel.

Location, pleasing style of deco and structure, comfortable beds, clean inside and out.

Stayed in June 2023

The hotel was a central location to all the activities shopping and food locations

Stayed in May 2023

Lack of hot water; Slow WiFi (3 Mbps)

Location

Stayed in May 2023

No air conditioner in the rooms Not enough pressure in the shower or the bathroom faucet

Stayed in April 2023

Air conditioning would be nice

Stayed in March 2023

Mariachi band waking us up at 7-8 am on a sunday. Random ledges and steps you can fall on, such as a 15cm step into the bathroom. Some other minor things: Bed was way too soft for a comfortable sleep. Some ventilation/water pump machine running outside constantly. Hot water taking for ever to arrive at the shower + it's difficult to have the shower at a reasonable temperature. It either burns you or it's cold. Light switch for the bathroom is no where near the bathroom - took us forever to find it.

Nice cheap room at the centre of the city.

Stayed in February 2023

Poor shower stream Little light

Great location Friendly staff Computers available if required

Stayed in February 2023

no late checkout, one hour was out of the question even though i spent 3 days there

great location, great shower and hot water, good food however a hamburger should never have a hot dog in it. but excellent food quality and served hot. they had sports on their tv

Stayed in January 2023

when large tours come in, when they leave in morning staff has to make sure they don’t disturb everyone else. yelling and screaming and singing 630am is brutal

great shower, location is central and a ton of things to do

Stayed in January 2023

We had reserved two deluxe rooms which were shown on the website as having twin beds but turned out to have one queen sized bed each. The price quoted for the two rooms at the time of booking was approximately 8,500 pesos, but we had to pay 10,500 at check in. Our other main problem was with the bathroom. The plumbing reflected the age of the building. The toilet did not flush well and the tank didn't fill properly. Both of these problems were eventually fixed by the maintenance crew who arrived promptly after we called reception. We had no hot water on one morning, apparently because one of two re-circulation pumps had broken, and certainly there was hot water the following morning.

This is an older hotel extremely well placed at one corner of the Zocalo. The staff are friendly and helpful. However it can be noisy at night if they have to clean up after an event in the plaza. There are numerous good restaurants nearby.

Stayed in December 2022

Staff was friendly, place is wonderful, great location

Stayed in December 2022

From the two rooms booked one of them ran out of hot water which was resolved the next day. In the other room we had a clogged toilet, informed the front desk but nothing was done later in the day informed front desk again. We were given the plunger to resolve the issue ourselves.

Location is excellent.

Stayed in December 2022

Internet. The heat water was not working good

Location

Stayed in December 2022

Hotel is really well located. Family room okay but a little stuffy and dark up in the loft. They helped us get a taxi quickly to the bus station when our Uber let us down - thank you for this!

Stayed in October 2022

the staff

good location

Stayed in November 2022

Window

Room lacked a little air. With window open too noisy with traffic

Stayed in November 2022

centrally located

Stayed in November 2022

hand sink have a leak in the water for the shower come very slowly

very common in close to every where

Stayed in October 2022

I had a comfortable room with a balcony onto the zócalo of the city.

Stayed in September 2022