Luis Vega y Monroy 410 Colinas del Cimatario, 76030 Querétaro, Mexico
#69 of 123 hotels in Querétaro
Guests' ChoiceBased on 59 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
8.6
Facilities
8.4
Staff
8.7
Value for money
8.2
Free WiFi
8.4
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Showing 1 – 25
Reviewed: 28 April 2023
Marisa
Mexicocomfort
all good
Stayed in April 2023
Reviewed: 10 April 2023
Pedro
MexicoThe shower leaked a little into the bathroom floor.
The rooms are spacious and clean.
Stayed in April 2023
Reviewed: 22 March 2023
Joyce
United StatesTook an extremely long time to check in for my guests.
Convenient and free shuttle to airport. Will use again.
Stayed in February 2023
Reviewed: 7 September 2022
Russ
United StatesNothing. All was great.
We came to Queretaro to catch an early morning (3 am) trip to airport to fly back to Dallas. The hotel arranged a shuttle for us when we checked in. We had a nice dinner at the hotel. Everything went perfectly. Thank you for a great stay.
Stayed in August 2022
Reviewed: 13 June 2022
Sandra
MexicoThe shower hadn’t been cleaned, there were hairs on the wall and floor
The bed was comfortable and the room was quiet. I asked for extra coffee pouches and they gave me.
Stayed in June 2022
Reviewed: 6 June 2022
Nicole
United StatesThe employees don't know how to greet properly and very few of the staff are friendly. I speak 3 languages and even so I wasn't greeted and welcomed accordingly :( I felt very uncomfortable. On the other hand, the restaurant offers almost no options to eat and is not very inviting because of the staff.
the beds were very comfortable and the AC worked great
Stayed in June 2022
Reviewed: 19 April 2022
Phone
MexicoNothing everything is excellent
The amenities, and the service both is excellent.
Stayed in April 2022
Reviewed: 16 April 2022
Belissa
Mexicowhen we arrived there was cockroach in the bed, we called to let the staff know.. they changed us to another room, but really nothing to compensate what happened
this place as a chain has very good beds and pillows
Stayed in April 2022
Reviewed: 11 February 2022
Javier
MexicoThe pool was little
The bed was very comfortable
Stayed in February 2022
Reviewed: 4 January 2022
Juan
Canadan/a
great location and amenities
Stayed in January 2022
Reviewed: 31 December 2021
Lorena
Mexicoclean room great service nice people working there delicios cookies
Stayed in December 2021
Reviewed: 27 December 2021
Nieto
MexicoHabitaciones confortables y limpias
Stayed in December 2021
Reviewed: 26 July 2021
Leonardo
MexicoWe hear All sound in rooms on side, I think that walls are thins
Stayed in July 2021
Reviewed: 26 July 2021
Fernando
United StatesGood service exceptional staff
Stayed in July 2021
Reviewed: 16 July 2021
Mauricio
MexicoThere is no many things around
People were very nice
Stayed in July 2021
Reviewed: 26 May 2021
Zijie
United StatesVery good
Stayed in April 2021
Reviewed: 30 January 2024
Hank
United StatesBreakfast buffet lacked a fresh quality.
Location served us well.
Stayed in January 2024
Reviewed: 15 November 2023
Edoardo
ItalyNo hot water, wifi doesn t work, breakfast is awful, old rooms with meccanical noise during the night.
Clean and kind staff
Stayed in November 2023
Reviewed: 28 September 2023
Peterson
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 29 July 2023
Richy4000
United StatesI think there was bugs in our room. My wife and daughter both got bit multiple times and it always seem to show up after waking up the next morning. Some additional fumigation of the room might be necessary.
The staff was extremely nice and helpful. U are right across the street from a large grocery store with a cafe and a small food court which is extremely convenient. The room is decent size and the TV has a lot of English speaking channels which my daughter appreciated.
Stayed in July 2023
Reviewed: 5 March 2023
Ali
Germanyon booking.com it is shown as a 5-star hotel, but in real it is a 3-star hotel. I only booked a stay here because I thought it was a 5-star hotel, but when I arrived I was schocked. It is a 3-star hotel. I don't understand how booking.com can make such a mistake 😡😡😡
-
Stayed in March 2023
Reviewed: 15 March 2022
Mario
CanadaI paid in advanced for my room and while checking in ,I was told the hotel never received the money from Booking.com I was tired from the travelling and I had to wait to fix the issue, showing credit card statement and more. Next day after having breakfast I also had to wait for the staff to confirm that I paid for breakfast included which I did. Once again, had to wait and pass the investigation. Staff made me feel like I was trying to sneak in or eat for free. Some coaching opportunity for the staff for sure!
Hotel is nice and clean, comfortable bed, breakfast was very good.
Stayed in March 2022
Reviewed: 31 October 2021
Alfredo
MexicoHVAC wasn't working in the complete 4th floor, which caused the room to be warm. Also there was no operable window to let the air circulate. Front desk clerk did not respect booking rate and had to call Booking Customer Service to get the rate honored.
Buffet breakfast was really good.
Stayed in October 2021
Reviewed: 10 January 2022
Anonymous
United Statesno coments
very clean
Stayed in December 2021
Showing 1 – 25
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