Calle 57, 513. Colonia Centro, 97000 Mérida, Mexico
#45 of 171 hotels in Mérida
Guests' ChoiceBased on 141 hotel reviews
8.8Cleanliness
8.9
Comfort
8.9
Location
9.5
Facilities
8.6
Staff
9.1
Value for money
8.7
Free WiFi
9.2
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End of dialog contentReviewed: 5 December 2022
Paulina
CanadaWe found the bed and pillows very uncomfortable for some reason. We stayed three nights and weren't able to sleep much because of that, unfortunately.
The location is great, right downtown super close to the square and museums!
Stayed in December 2022
Reviewed: 16 November 2022
Gema
United StatesRoom needs to be update. and mosquitos was bad in the swimming pool and lobby.
the closeness to downtown Merida.
Stayed in November 2022
Reviewed: 22 August 2022
Poul
MexicoThe floors in the showers are extremely slippery, and the need for a shower mat is urgent. However a new surface would be recommendable. Pillows made out of solid concrete, so towels folded replaced those.
Rooms are good size, beds comfortable (except pillows). Nice touch with a coffee maker in the room. Very friendly and helpful staff.
Stayed in August 2022
Reviewed: 31 January 2022
Kristina
United KingdomThe swimming pool was not kept as clean as it should have been (though we dipped our toes in it fairly late in the day)
Location to Merida was great (though it's hard to see where in Merida isn't great!). Staff were pleasant and it was as expected in terms of its modern aesthetics.
Stayed in January 2022
Reviewed: 30 December 2021
Mujtaba
United StatesVery low water pressure, and towels were stained/dirty
Location to hotspots in the city
Stayed in December 2021
Reviewed: 30 December 2021
Traveldworld
CanadaAlmost everything. Dated room, furniture & bathroom. Poor room maintenance. No coffee in the room, need to buy everyday, need to buy room voucher in order to charge room service to the room, iron not provided (got it after raising voice), breakfast room service was slow, inconsistent. I can keep going. I will go back to Merida but definitely not to this hotel.
Location, garage staff were friendly & helpful, room was big, that's all.
Stayed in December 2021
Reviewed: 30 December 2021
Martha
Irelandinstalaciones que necesitan remodelación
céntrico
Stayed in December 2021
Reviewed: 29 December 2021
Agata
Polandenglish speaking staff - well… not perfect let’s say. gym you can only use for 45 minutes. no ice cubes in the hotel…
fine localisation, parking
Stayed in December 2021
Reviewed: 9 November 2021
Mariam
NetherlandsThe room was not properly cleaned: hairs in the shower floor, coffee stains on the counter. Old furniture/shower rubbers etc. Why put a coffee maker + cups in a room and not provide coffee to make some? Night receptionist tried to swindle me, by giving me little change back from a 500 MXN bill. Breakfast was not for us, Mexican buffet with heavy dishes, unripe fruits and dry unseasoned scrambled eggs. Considering the price we paid, it would not recommend Gamma.
Spacious room. WiFi/AC works. Great location, near the fun part of the centre.
Stayed in November 2021
Reviewed: 2 November 2021
Natti
Indiastaff very unhelpful . old and shabby hotel
awful experience
Stayed in November 2021
Reviewed: 9 October 2021
Philip
United StatesNo personal attention.
Well located, clean.
Stayed in October 2021
Reviewed: 18 August 2021
Jose
United StatesOne of the restaurant staff was rude and chided me when I asked for glasses after they sent ice to my room. He said I should have brought my own glass if I'm not buying a drink from the restaurant. I have never been treated like this but any hotel staff. It was shocking.
The place has a wonderful pool.
Stayed in August 2021
Reviewed: 6 August 2023
Anonymous
United StatesCarpeting in hallways
The attention, the breakfast, the location.
Stayed in July 2023
Reviewed: 29 September 2021
Anonymous
United StatesIt is very clean, beds are very comfortable... Hotel is very convenient closed to Plaza grande. I will definitely stay here next time I visit Merida.
Stayed in September 2021
Reviewed: 17 January 2022
Anonymous
United Statesthe customer service of the front reception was not good. they even charge for three set of plastic spoon, fork and knife, when I received it was not completed. I will no go back to that city
The room was clean and the internet was fine
Stayed in December 2021
Reviewed: 4 April 2024
Xiaowen
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 29 March 2024
Aida
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 25 March 2024
Stefanie
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 24 March 2024
David
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 12 March 2024
Manuel
United StatesThere are no comments available for this review
Stayed in February 2024
Reviewed: 5 March 2024
Cynthia
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 16 February 2024
Adolf
IcelandThere are no comments available for this review
Stayed in November 2023
Reviewed: 8 February 2024
Haraldur
IcelandThere are no comments available for this review
Stayed in February 2024
Reviewed: 6 February 2024
Efrain
MexicoThere are no comments available for this review
Stayed in February 2024
Reviewed: 2 February 2024
John
United StatesThere are no comments available for this review
Stayed in February 2024
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