The place is clean people working there are super friendly & nice , i love the spa

Stayed in August 2023

they have an upgrade program which they push a little too hard

Excellent, food was great, view was outstanding, service was good

Stayed in March 2023

nothing

the food and staff, the resort is amazing with a lot of activities.

Stayed in August 2022

We stayed an extra day and the price quoted was not the price billed

Spa

Stayed in June 2022

Would of liked if alcoholic drinks could be brung to my room.

I loved the pool at my room patio

Stayed in June 2022

The service & food were absolutely spectacular. And the spa!! Omg best spa experience ever. Loved how private the resort was too

Stayed in May 2022

lighting at night

open bars

Stayed in March 2022

Food not good. Mostly frozen. Guacamole looked like yogurt.

Amazing location great beach attentive and kind staff.

Stayed in February 2022

Wonderful staff, fantastic food, beautiful facility

Stayed in January 2022

We loved everything about the resort. The whole property is beautiful and we were thrilled with our choice to visit. The food was amazing and the staff was super friendly. We're definitely looking forward to going back.

Stayed in January 2022

nothing

the grounds were impeccably maintained, the beach was outstanding, the food was incredible. but the staff, concierge were the best part of our stay. they were the nicest, most genuine people, who always made us feel welcome and certainly make us want to go back.

Stayed in January 2022

this place is always amazing. great staff, food, etc

Stayed in December 2021

Extras were quite overpriced due to the remote location. We paid almost 28 gpb for a small bottle of sun screen!

Great beach location, fantastic staff, brilliant food and drinks! We stayed at this hotel for 4 nights and 5 days to end our honeymoon! We would recommend it to anyone wanting a relaxing stay in an idyllic setting with fantastic staff and great food options! We stayed in a honeymoon suite, which was lovely, for an even more special time, pick one of the swim up or pool apartments though! Check in was good, organised and provided us with a welcome drink! Unfortunately though, after writing on our booking that it was our honeymoon and in booking a honeymoon suite the hotel didn’t note it which meant we didn’t have a sign on our door and the bed made with petals. This sounds small but as we walked passed many other rooms with it on it made my wife feel less special. That said, my husband had a word with the concierge and they sorted it for the next day. The food was great in every restaurant, or favourite was Los Papitos for breakfast and lunch. A great start to the day with Fernando our amazing waiter everyday, serving with a smile and jokes. He was brilliant. During the day the activities team made the day go by with lots of fun activities on offer! a huge thank you to Alejandro, Mimi and Marlon who were so much fun and outstanding at their job. A huge credit to the hotel.

Stayed in December 2021

There is a lot of construction going on right now, 2 bars are shut and 3 restaurants. Although the food from the restaurants is being offered at one of the others to cover. They also build a new/make shift bar on the beach which is a better location. We booked a honeymoon suite which they clearly didn't have for us, so tried to charge is $90USD and then £45USD per night to upgrade, when we said no to both they gave us it for free. Cheeky B*****s. Rick's bar is the main late night area, its awful. It doesnt fit with the beach front paradise, its just a grey function room, they need to change this ASAP.

The resort itself is great, has a lot on offer. The staff a phenomenal, they will do anything and beyond. The food at each restaurant was fantastic, and the cocktails at the bar are great. lots of great good food and drink options. The activities were good, and the beach was a dream.

Stayed in November 2021

We visited in 2020 and maybe because it was COVID we had a better experience (there weren’t tons of travelers) but everything we liked then was lacking this time. The only constant is the incredible staff and the sales pressure to become members. The food was severely lacking this time around we found only one place out of the five that was a good meal consistently. We booked our room through booking and based on the description online we believed we were getting a honeymoon villa. It was described as a two floor, ocean front abode with a private pool. What we got was a honeymoon suite at the back of the property with a view of about five feet of pool. The room reeked of sulfur and mold. The bathroom had only a glass partition separating it from the room and it is directly in front of the door into the room, so when housekeeping or room service showed up and you were in the bathroom changing you had to run into the shower or toilet room to hide! The deck outside was a slab of concrete and was directly next to an area where staff were working, so the clattering of plates was a constant. There was a waterfall outside the room as well that was so loud you almost couldn’t have a conversation over it. Cigarette smoke wafted up from down below and stagnated in this location simply because it was tight quarters and there was nowhere for the smoke to go. The furnishings were cheap and the area felt like it had been long forgotten. As a girl who grew up near the projects it felt familiar! We paid nearly 8 thousand for 8 nights however, so it shouldn’t have felt like we were staying at a Motel 6. We went to management and got another room for an up-charge of course, but were not able to get in until three days into the trip. We moved to a beautiful area, everything about the new room was spectacular, the furnishings, the flooring, the ocean front balcony to the private pool was amazing. We have no complaints about it whatsoever.

The location is great. Beautiful beach, well manicured, the grounds are very clean. The staff are exceptional. Carlos, he assisted us with our bags both coming and going, is amazing. Friendly, efficient and a wealth of information. Diego, Eli, Betsabe, Pablo and Missile were just a few of the waiters,bartenders and beach staff that were incredible. Perla one of the massage therapists is ahhhhmazing, I highly recommend her. If it wasn’t for the incredible staff I’m not sure this place would be what it is, they make up for a lot of what is lacking. The size of the property is perfect. It’s pretty quiet and there are areas away from the main beach to get away from the crowds and loud music.

Stayed in January 2024

The concierge staff (basically front desk) were not very helpful and often required several reminders to get basic requests accomplished--some requests were never met after several confirmations from front desk. Prices and options would often change based on which concierge we talked to. I was smart enough not to do it, but the 'one hour soft sell' timeshare tour my friend did turned into a three hour hard sell ending in berating and insults from seller. Main resort is older and in some disrepair: our front door didn't close well and our patio door didn't lock at all. Some of the restaurants are under construction and the ones that are open are only open on certain days. No one on the staff seemed to know which days (we got different answers from everyone) and the official schedule was usually wrong.

The location is beautiful and the resort is very nice, if a little dated. The service staff were all friendly and accommodating. The food and drinks were mostly good.

Stayed in January 2022

As stated above, most food was sub par. The meals that were good (outside of Lima Limon) were paid for (romantic beach dinner, Palafitos, etc). Also mentioned above were the staff. Most were great. Some were terrible. Having to argue with reception multiple times about the same subject and over charges made the whole stay significantly less special. Also, asking questions to staff throughout the resort would most likely get you an assortment of drastically different answers. Questions like "what restaurants are open for dinner tonight?" would get a slew of different responses. It became almost comical. Also asked one employee where Rick's Bar was so I could meet some friends who were already there. The employee told me that Rick's was closed tonight. I asked if he was sure and he responded that "he was positive." Not quite sure if that was someone who was just uninformed, messing with the gringos, or selfishly not wanted more people that make his job more difficult. Either way, I eventually found it on my own and joined my friends.

The food was hit or miss. Some (Lima Limon) meals were really great. Some were very sub par. The room, spa, beaches, and "most" staff were great. Some staff... not so much!

Stayed in January 2022

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Stayed in May 2024

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Stayed in September 2023

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Stayed in February 2023

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Stayed in October 2022

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Stayed in February 2022

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Stayed in April 2022

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Stayed in February 2022

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Stayed in January 2022