Carretera Guanajuato - Irapuato km 11, 36250 Guanajuato, Mexico
#41 of 102 hotels in Guanajuato
Guests' ChoiceBased on 14 hotel reviews
8.7Cleanliness
8.3
Comfort
8.3
Location
8.0
Facilities
8.3
Staff
8.9
Value for money
8.3
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Showing 1 – 14
Reviewed: 16 August 2023
Emma
MexicoI don’t feel the sheet were clean.
Stayed in July 2023
Reviewed: 5 April 2023
Brendan
United StatesThe “included” breakfast was just coffee and toast. But food was good and value was good overall.
beautiful grounds!
Stayed in April 2023
Reviewed: 21 December 2022
Adriana
MexicoThe internet
The nature and the views
Stayed in November 2022
Reviewed: 5 October 2022
Emma
MexicoThe location
Is pet friendly
Stayed in October 2022
Reviewed: 18 March 2024
Guo
ChinaThe facilities are very old and it is far from the city center.
The employee is friendly.
Stayed in March 2024
Reviewed: 24 December 2022
Bideau
Norwaythe property looks sad. needs a lot of fixing inside the hotel
Stayed in December 2022
Reviewed: 30 October 2022
Maribel
United StatesWe were transferred to another room on the first day because the bathroom sink had a leak. A few nights later we had a roof leak during heavy rain and the staff at the front desk proposed to transfer us to another room. In the middle of the night with heavy rain and a 1 year old? No thank you... Next morning we asked to check out early due to multiple inconveniences during our stay. Staff was always courteous and super helpful but premises need maintenance to be up to date to avoid having guests transfer from one room to the other.
Great outdoor areas, lots of activities for the whole family.
Stayed in October 2022
Reviewed: 17 September 2022
Phil
United StatesThe breakfast that was included in your reservation was a joke that wasn't funny. A very skimpy amount of chopped up fruit in a bowl way too big of a bowl for the one little layer of fruit they give you. That fruit toast and a beverage. That was it.Nothing close to a full breakfast you would expect. But they do give you a menu to order and overpay for what should have already been taken care of.Very disappointing to say the least. There is no air conditioning in rooms.For the bon fire at night you need to make reservations for which they charge you about $40.00 american but include snacks.
liked the pool.the water was a little cold at first but was clean and no problem with chlorine.no red eye which was nice.the bike rentals were free of charge which was also nice.they were nothing fancy but the kids liked to use them.
Stayed in September 2022
Reviewed: 3 September 2022
Qihao
Canada1.Hotel overcharged me twice. They made me pay at check in and when we left, they charged me from the credit card I provided to Booking again. As I can't prove that the first payment is the name of hotel(the hotel recipte is another name), I can't get my refund. I found it unreasonable because I have to check the reciept every time the name of the marchant even the time and the amount is correct. The hotel is not answering booking and booking refuses to refund me. So it will be the customer's lost. I found it was a trap. At the reception, they gave a machine to pay and it seemed to be a personal account and they charged you again from the credit card you gave to booking. When I first found out, I contacted the hotel and they promised to refund me. I believed them and it never happened. 2. The room that Hotel provided is way worse than the picture. It is not the same room. 3. There is nothing around the hotel and it is 30 munites by car from hotel to Guanajuato 4.Everything need to be well maintained in hotel, espacially the kid playround. My kid felt down from the swing because the rope was broken. Conclusion: Don't waste your time and money at this hotel.
Stayed in July 2022
Reviewed: 22 May 2024
Julie
United StatesThere are no comments available for this review
Stayed in May 2024
Reviewed: 8 November 2023
Maria
United StatesThere are no comments available for this review
Stayed in November 2023
Reviewed: 3 November 2022
Anna
GreeceThere are no comments available for this review
Stayed in October 2022
Reviewed: 14 December 2021
Steve
United StatesThere are no comments available for this review
Stayed in December 2021
Showing 1 – 14
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