Nothing - it was all fantastic! The only thing I didn't like was leaving!

My entire stay at Encandtada from start to finish was abolsutrly exceptional. All of the staff were super friendly and helpful - they did everything to make my stay the best it could possible be. The inclusive breakfast was SO tasty, and the geenral menu was really varied (the ceviche and fish tacos were incredible). The beach felt perfectly secluded and relaxing and the access to the pool at Radhoo made it even better. I also enjoyed having an exclusive one-on-one yoga class on my veranda. It was honestly paradise and I would return in a heartbeat

Stayed in April 2024

There was really nothing we didn’t like.

The location is perfect, right on a beautiful, fine sand beach along the hotel/restaurant road in Tulum. The facilities are intimate and designed for private comfort. The rooms are spacious and well-appointed. The food is excellent at the hotel, and there are several wonderful restaurants within walking distance. The best part, however, is an attentive, friendly and caring staff—from the concierges to the servers to the bell workers. All were hugely accommodating and made us feel welcomed and valued throughout our stay.

Stayed in April 2024

Coffee / tea facility in the room would be good. A retractable shade for the patios outside the rooms would be great as well. Also thicker curtains in the room would be better for sleep.

Service was excellent and the room, plus view was beautiful. Breakfast was great as well - good quality food and enough variety for 3-4 days.

Stayed in October 2023

I tried changing my booking several times, but they wouldn't give me a definitive answer until it was too late to sell or give the stay away to friends, making it a massive hassle. Terrible communications.

Stayed in October 2023

Nothing

Everything

Stayed in July 2023

Nothing. It was perfect!

Everything! Luxury small hotel. The staff was amazingly helpful and nice. The hospitality of this place is just amazing! The room was spacious and had a super comfortable bed. Very good food is available to be ordered to the room or to the beach. I can't recommend more this place.

Stayed in June 2023

Construction but that is hardly the hotels fault x

Absolutely stunning! What an ideal place to relax and enjoy. Huge thank you to the amazing staff who made our stay so special. Alejandra, Ana and Oscar were fantastic and accommodated us every step of the way. Thank you for the unforgettable experience.

Stayed in July 2023

Sargassom

Nice, quiet, romantic, on the beach. Staff very attentive. Super service.

Stayed in February 2023

Quiet clean room steps from the beach. Fantastic attentive staff.

Stayed in March 2023

My partner and I came here for our honeymoon to relax and unwind. What we got far exceeded our expectations. The room was beautiful and so close to the beach that we were falling asleep to crashing waves each night. When we woke up all we had to do was message reception that we wanted breakfast and coffee and it would be up in and instant to eat on our balcony. The staff here are out are obviously passionate about customer service. They did everything to ensure that our stay was as good as it could be. For instance, we had rose pedals on our bed and a bottle of champagne on arrival. The staff were so helpful with giving us locations to go explore, like the grand cenote, chichen itza, and others. I had a very minor accident in the car and the receptionist called the insurance company and sorted it all out for me. Honestly, it was such a perfect place to relax.

Stayed in March 2023

absolutely nothing

it was a perfect location with beautiful grounds & an exceptional staff

Stayed in February 2023

Not a thing. As close to perfect as one could ask for.

Every element was a delight. The room was large, well appointed and well maintained. Location on the beach was perfect. Breakfasts were varied and tasty. Staff was attentive without being invasive.

Stayed in November 2022

this property was very close to the beach and quiet. you

Stayed in August 2022

Lovely and cozy place with 8 rooms Great breakfast Very nice and helpul staff Absolutely felt comfortable

Stayed in July 2022

Breakfast on the beach deck was delightful!

Stayed in July 2022

For the price, the service levels could be a wee bit higher.

The property is beautiful. Especially the gazebo facing the sea is magical. Cozy too since there are only 8 rooms, which are fairly large and well anointed. The included breakfast is hearty, healthy and of great quality. Oscar and Becky at the front desk were very competent.

Stayed in July 2022

It’s just a little too expensive to visit regularly. But it is a unique place…

Beautiful Location and intimate setting

Stayed in May 2022

Nothing.

Everything about Encantada was wonderful. It was an incredible experience with an incredible staff.

Stayed in April 2022

Our shower was not warm all the time and it was okay - because it was hot - but sometimes not so comfortable. Also, I would suggest the hotel to put a mini-fridge in the room so that people can bring in water and keep it chilled.

The breakfast was delicious and the service was wonderful - so accommodating. The service in general was on top of everything and always willing to please us. The front desk staff tried so hard to please us and make sure we had everything we needed. The location was wonderful too - in walking distance to great other beach clubs and restaurants. The property is on the beach too and just breath-taking.

Stayed in April 2022

The beachfront upper rooms are exceptional, staff are amazing, the food is fantastic

Stayed in April 2022

nothing.

absolutely stunning hotel! really beautiful, and the staff are so friendly, super helpful and attentive. I would definitely recommend staying here! such an amazing holiday!

Stayed in March 2022

nothing

beautiful location, fabulous stage and a great breakfast .

Stayed in March 2022

Due to the construction it is quite humid in the room despite running air conditioning. Water pressure is not that high and no hand shower. No mini bar/fridge in the room.

Awesome location direct at the beach. Sunrise view from the room. Super friendly and caring staff.

Stayed in March 2022

This small boutique hotel has beautiful spacious and comfortable rooms and excellent beach front location. Great beach lounge space, lovely breakfast and staff was amazing.

Stayed in February 2022