4a Avenida Norte, 19, 30700 Tapachula, Mexico
#7 of 19 hotels in Tapachula
Guests' ChoiceBased on 101 hotel reviews
8.5Cleanliness
8.5
Comfort
8.5
Location
9.2
Facilities
8.3
Staff
8.6
Value for money
8.5
Free WiFi
7.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 March 2024
Julio
United StatesA bit complicated to get to the place. Once there, everything was fine.
The staff was easy to get along with.
Stayed in March 2024
Reviewed: 5 January 2024
Luis
United StatesI liked everything.
The location and size of the room.
Stayed in December 2023
Reviewed: 11 November 2023
Darron
United KingdomLarge hotel and not many customers but we were allocated a room over the large car park so was really noisy. We were woken up at 6.45 by cars and people and a parrot screaming from a house nearby. Also cleaning staff knocked twice to see if we were leaving before 10am when checkout is at 1pm??? Nice hotel but the lady on reception was miserable and unfriendly. Also had to wait for a guy to show us our room and he wasn't friendly either. He didnt offer to carry our bags but after showing us our room hung around expecting a tip which was uncomfortable. If customer service was better I would of given a higher score. Shame really.
Good wifi. Lovely soft clean sheets and towels. Beds were really comfortable and room was spotless.
Stayed in November 2023
Reviewed: 7 September 2023
Jose
United StatesNA
Staff was very helpful in everything ...
Stayed in September 2023
Reviewed: 20 August 2023
Jeremy
United KingdomThey cleaned our room before we checked out so we needed to find new towels & soap for a shower before we left.
Large comfortable rooms, very comfy beds & pillows, good AC. Bathroom was fine. Central location but no noise from the street. Easy to store bags there after check out while waiting for our bus. 1pm checkout was useful!
Stayed in August 2023
Reviewed: 23 June 2023
Ingrid
United StatesThe pillows were flat, felt old. No ice machine or access to ice. No complementary water bottle for guest.
Location location location It was super super clean Very modern but yet traditional touches The shower pressure was excellent Ac unit kept room in excellent condition The courtesy call was very courteous
Stayed in June 2023
Reviewed: 19 May 2023
Abd
BrazilPrice
Al things good
Stayed in May 2023
Reviewed: 7 May 2023
Adalgisa
Guatemalaclean
Stayed in April 2023
Reviewed: 5 April 2023
Adalgisa
Guatemalathe bathrooms are to small
it’s a very big and nice property in down town; clise to everything
Stayed in April 2023
Reviewed: 5 February 2023
Inparadise_lost
CanadaOne of those places that's way bigger on the inside, which is spacious, high-ceilinged and immaculately cared for.by pleasant and dedicated staff. It's given good reviews for a reason. Well-appointed rooms with everything you need and really comfy beds.
Stayed in February 2023
Reviewed: 6 December 2022
Franco
MexicoRoom service
Restaurante
Stayed in December 2022
Reviewed: 20 October 2022
Jordan
Italygood beds, big room, nice staff, good restaurant even if a bit expensive
Stayed in October 2022
Reviewed: 17 October 2022
Elmer
United StatesSlow service of internet
Everything
Stayed in September 2022
Reviewed: 27 September 2022
Shane
Canadano hot water.
restaurant was excellent, staff were very pleasant
Stayed in September 2022
Reviewed: 22 August 2022
Sharonlee
MexicoShower tiles could have used some scrubbing in the corners..but great otherwise
Excellent value.helpful staff..the shower tile could have used a good scrubbin in the corners.but other than that. I really.liked it. Staff was super friendly and helpful. Soft sheet linen and a pillow topper on the bed.so its great location
Stayed in August 2022
Reviewed: 11 July 2022
Dulce
United Statesnothing
cleaness, service
Stayed in July 2022
Reviewed: 14 May 2022
Ana
EstoniaFriendly stuff and beautiful garden.
Stayed in May 2022
Reviewed: 11 May 2022
Antoni
SpainThe AC was very noisy. I work remotely and WiFi is important for me. It didn't work in the room. Other families staying in other rooms were noisy and children were playing, shouting and crying, late in the night. Is not the fault of the hotel, but I was trying to sleep after 23:00, but the noise made it difficult. Is like there is no sound isolation so you hear everything what is going on in the corridors.
I didn't have many expectations. The place is ok. I needed a place to sleep two days before heading to Guatemala. The room was pretty clean and the bed comfy. Location is good, in the citycenter. The garden is wonderful.
Stayed in February 2022
Reviewed: 6 May 2022
Jorge
MexicoRooms look old and need a facelift. Beds were not so comfortable
the gardens and the staff are exceptional
Stayed in April 2022
Reviewed: 8 March 2022
Victor
GuatemalaEverything was great.. I enjoyed my stay.
Very clean, the front desk is very nice Neptali is helpful. Great plants in the gardens. In the center of town . you can catch a van that takes you to the beach in front.. The restaurant is convenient and tasty. Great a/C.
Stayed in March 2022
Reviewed: 9 February 2022
Brian
MexicoThe staff in this hotel is beyond amazing. The parking is secure and 247. The facilities are clean beds comfy enough. Not sure I could ask for more. You're not going to get any work done on their wifi but that’s more of an issue with this whole part of the country.
Stayed in February 2022
Reviewed: 2 January 2022
Elena
Mexicothe sheets were a little bit stained (not too much)
the location
Stayed in December 2021
Reviewed: 30 December 2021
Nicolas
Canadanothing
grat place to stay
Stayed in December 2021
Reviewed: 29 December 2021
Nicolas
Canadanothing
beds and pillows are awesome, locations is good and staff is great too. beautiful gardens.
Stayed in December 2021
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content