A room fridge would have been helpful as the weather was at all times hot, and there was nowhere to keep drinks/food cool. It is also helpful to consider for those arriving via Queretaro airport that the journey to the Flamingo Hotel takes approximately 40 minutes. We found all taxi drivers to be helpful and friendly. However the airport itself has no information or enquiry points, and no staff to guide travellers. The airport electronic board is not updated in any way, and constantly states that all flights are ‘on time’ when this is not the case. Travellers need to be alert to these facts. Our experience when leaving Queretaro airport was poor, with firstly the flight being delayed, and subsequently cancelled overnight. After standing in line for 3 hours to be rebooked, airline staff sent us to an already full hotel that could not accommodate us, and we were left at 10pm to make alternative arrangements, and make our way back to the airport for an early morning flight.

We comprised a large 3 generation UK family group coming to Querétaro for the first time for a family wedding. Our stays varied between 3 and 7 nights. Our rooms were all located near to each other, they were at all times clean and well maintained. None of us speak fluent Spanish, however the staff at all times were able to be professional, helpful and informative regarding our specific needs. The weather was hot, and the six children in our group and some of the adults, enjoyed the use of the pool and its facilities. We used the hotel restaurant on a number of occasions, it served a wide menu of good quality food, the staff here too were helpful and friendly. We would highly recommend Hotel Flamingo.

Stayed in April 2024

Comfortable rooms, helpful staff, nice pool area

Stayed in March 2024

Es un lugar relajante. Limpio y privado. It is.a very relaxing, clean and private place.

Stayed in February 2024

We loved this place! The bed was comfy, there was plenty of hot water, and the staff all spoke English — and most spoke it excellently. The outdoor pool was absolutely fantastic, and yes it is heated! Perfect after a long hard day of tourism!

Stayed in January 2024

Would be good to have in the room a mirror of 2 meters long and 1 meter wide

Stayed in December 2023

Noise

Room service

Stayed in November 2023

Los colchones están horrendos, con los resortes salidos, rechinan cada que te mueves, imposible descansar en esas camas. Siempre reviso las camas y había cabellos pegados a las sábanas.

Jardín y alberca

Stayed in November 2023

Nothing

The staff was great. Amazing service and always very helpful.

Stayed in November 2023

The rooms look outdated. They could do with an update

It has a large, peaceful and green garden

Stayed in August 2023

My stay being finished.

Everything!

Stayed in July 2023

sound proof can do better

the guys treat me great and warmly. thanks

Stayed in May 2023

I was not given the room I reserved. I called reception to notify them our suite did not have a balcony or view to the garden as noted on my reservation. The lady said she will review and call me back. hours past she never called. I called back and explained again to a gentleman he moved us to another suite with a side view of the garden :( and still no balcony. It was late we were tired and didn't want the struggle and stress to take away from our family's vacation. So we kept the room and never mentioned it. At check out we weren't asked how our 7 day stay was, pretty much just took our final payment (sad because I believe the Argentinian lady checking us out was the manager). There is definitely room for improvement with the reception staff.

The grounds and rooms were exceptionally clean and well taken care of. The hotel and restaurant staff were wonderful and welcoming. The food in the hotel restaurant was delicious and well priced,

Stayed in June 2023

What’s not to like!

Staff really cared about your needs.

Stayed in January 2023

We could sometimes hear the main road.

It is great with kids. Heated pool and playground in a garden like environment was just perfect. My kids loved it and we as parents too. Hotel staff is very friendly and always supportive.

Stayed in January 2023

Pet friendly y el entorno

Stayed in January 2023

Internet

Location was decent for what we needed it for quick access point to everything unless you want to go to the exterior parts of the city

Stayed in December 2022

Dog friendly rooms are not as good as on their photos.

Proximity to all the major stores Walking distance to parks Pool

Stayed in November 2022

Need more electrical outlets.

Stayed in November 2022

noisy, lack enough electric outlets in the room.

pet friendly. Lots of green areas and rest on site.

Stayed in June 2022

Pool quite crowded on Sunday due to ? Day passes.

Plenty of open spaces. Room spacious. Pool very nice. Walking distance to various eateries. OXXO close by. Great free coffee available in the lobby.

Stayed in May 2022

Air conditioning not working

very pretty garden

Stayed in April 2022

The room was great. The price/quality ratio was superb. Staff very nice and helpful.

Stayed in May 2022

beds could be better or updated pillows could be better towels could be newer

location. quiet. Pool

Stayed in May 2022

everything was fine for the one night

very nice staff

Stayed in March 2022