Avenida Insurgentes 3961 Col. Vista Hermosa, 64640 Monterrey, Mexico
#22 of 141 hotels in Monterrey
Guests' ChoiceBased on 129 hotel reviews
8.9Cleanliness
9.1
Comfort
9.1
Location
9.5
Facilities
8.8
Staff
9.1
Value for money
8.6
Free WiFi
8.6
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End of dialog contentReviewed: 8 May 2024
Frank
United StatesDid not get a chance to eat breakfast, I slept in every morning I was there.
Stayed in April 2024
Reviewed: 6 May 2024
Nora
Mexicoair condition too noise.
location & breakfast meal.
Stayed in April 2024
Reviewed: 5 May 2024
Mariafernanda
MexicoBreakfast service at the restaurant, not because the staff, there was a dance event, I think the hotel was fully booked and it seems to me that the kitchen is not prepared to have full restaurant. But the waiters do their best and have excellent attitude.
Everything was fine, the staff is great.
Stayed in April 2024
Reviewed: 2 April 2024
Maria
MexicoThey didn’t clean my room but I know we went out late so maybe they didn’t have time.
Everything was good!
Stayed in April 2024
Reviewed: 2 April 2024
Frank
United StatesGreat location, clean rooms but the ac seemed to not work properly
Stayed in April 2024
Reviewed: 28 March 2024
Moshe
MexicoA bit expensive, compared to similar hotels. Air conditioner in the room did not cool well enough. Technicians came promptly but only the last day it improved a bit.
Great location for our needs. We got upgraded to nicely renovated last floor, with awesome view of the mountains; clean and spacious room and bathroom, comfortable beds, friendly and efficient staff. Good breakfast included. On-site free parking. Very close to shopping mall and restaurants
Stayed in March 2024
Reviewed: 16 March 2024
Leticia
United StatesNo microwave and fridge.
Excellent
Stayed in March 2024
Reviewed: 27 February 2024
Nora
Mexicoair condition to noise. too many chids playing on the aile
excellent location
Stayed in February 2024
Reviewed: 22 February 2024
Claudio
United StatesThe coffee was excellent, but I forgot my key in the room. I requested assistance from desk personnel unfortunately took forever and I was in a hurry, so I left the hotel and bought an expensive and tasteless coffee at Starbucks.
Stayed in February 2024
Reviewed: 17 January 2024
Ariel
MexicoLimpieza
Confortable
Stayed in January 2024
Reviewed: 3 January 2024
Alfredo
MexicoRoom design was better before, with more spaces to store clothes
Beds were really comfortable and the location of the hotel is nice
Stayed in January 2024
Reviewed: 2 January 2024
Juan
CanadaN/A
Great location, super breakfast, nice indoor pool
Stayed in December 2023
Reviewed: 27 November 2023
María
United StatesN/A
Location and cleanliness
Stayed in November 2023
Reviewed: 19 September 2023
Leticia
United Statessafety
location
Stayed in September 2023
Reviewed: 31 July 2023
Carlos
MexicoUn agradable en general el hotel y su personal
Stayed in July 2023
Reviewed: 29 July 2023
William
United StatesThe directions about how to managed the check-in procee when arriving by car were very confusing. They need to be described in much better detail in the on-line descriptions.
This is a very nice hotel, in an area where there are multiple restaurants very handy, including one affiliated with the hotel. Everything was high class and we had no complaints. The staff were extremely pleasant and helpful. Because we were schlepping a bunch of stuff on a long road trip, it was nice that they had a covered garage that felt secure.
Stayed in July 2023
Reviewed: 21 June 2023
Nora
United StatesRestaurant,.....in my humble opinion has a lower quality in the presence and food quality versus the Hotel Quality. restaurant's high price vs the alternatives or food options and the space and furniture is not according to the Hotel Quality Level.
the location is excellent. the personnel has a great aptitude.
Stayed in June 2023
Reviewed: 17 April 2023
Sara
United StatesI like that there are many restaurants nearby and the Gallerias Mall is nearby that you can even walk.
Stayed in April 2023
Reviewed: 11 March 2023
Diana
United StatesThe carpet, the bed was hard.
Location
Stayed in March 2023
Reviewed: 9 January 2023
Paula
United StatesOnly issue was lady janitor. that was being rude cause we forgot our facemasks and started to make a big deal.
It was clean. Pool. Treated nice by the staff.
Stayed in January 2023
Reviewed: 2 January 2023
Servando
Mexicowell organized and mostly clean
Stayed in December 2022
Reviewed: 29 December 2022
Annayancy
United StatesThe hotel did not offer kid friendly breakfast options.
We loved the location, security measures and the friendly staff.
Stayed in December 2022
Reviewed: 21 December 2022
Juan
Mexicoparking was full and not to close from the hotel main entrance
limpieza moderno
Stayed in December 2022
Reviewed: 8 November 2022
Manuel
United Stateswas pretty happy overall
staff was very attentive and responsive to my needs
Stayed in November 2022
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