Room decor was getting a bit old/tired, couldn't quite get comfortable in bed, pillows weren't quite right

Extraordinary service and lobby area, amazing restaurant overlooking square. Amazon, Netflix etc on TV, AC worked great. Quiet rooms

Stayed in May 2024

It was more like a lunch buffet than breakfast

Not brilliant

Stayed in May 2024

Nothing

Great location right in the centre of the city

Stayed in February 2024

The carpets need to be upgraded/ cleaned better. They looked old and take away from the beauty of the building

Excellent location. Beautiful property .

Stayed in May 2024

everything was great except one of the staff who was unfriendly and not helpful at all. It was mainly my mistake to have overlooked the booking as we arrived into Mexico city at 5am. My Partner and I were prepared to pay for an additional night but there was no more room available according to the front desk staff on duty that day, which was totally fine and understandable. However, when I asked the staff if he could suggest or recommend any hotel nearby so we could have a look, he was uninterested to engage and just brushed us off. We finally found a place by ourselves via the internet and when we again asked for help to call a taxi, he tried to ignore us and when I pressed on, he just bluntly told us to call an Uber by ourselves. Honestly, it was a shame as this is not the kind of attitude/service I expected from a hotel of this caliber. Otherwise, the overall experience has been great and other staff was very helpful.

Stayed in April 2024

Spectacular hotel in a wonderful location. The discount at the buffet breakfast for guests was excellent as well.

Stayed in April 2024

Bed linen quality could be better.

Breakfast was good. Housekeeping was excellent. Staff were friendly

Stayed in April 2024

The biggest issue is not within the hotel’s control. I chose a room with a view of the Zocalo. While stunning, this also resulted in a much noisier than anticipated room as there was overnight work/construction being done in the central plaza. There was also a drumming group on the plaza most nights until 10-11 pm.

Stunningly beautiful building well located in the Centro Historico. Very attentive staff. Lovely terrace with a delicious breakfast buffet.

Stayed in April 2024

Great location. Historic vibe.

Stayed in April 2024

A little more light maybe, but actually everything was wonderful.

This hotel is right on the main plaza of Mexico City and could not be better for our tourism purposes. The room was on the other side of the plaza, so quiet (after 8 p.m. -- much music, mostly enjoyable, before that. View from room was nothing to write home about, but all we had to do was go up up floor to terrace for amazing view of plaza (and great meals and drinks). Room service was awesome, all the staff as well/

Stayed in April 2024

Great location for exploring the historic area of the city.

Stayed in April 2024

Beds to soft

Location Location

Stayed in April 2024

The location on the Zocalo made it difficult for drivers to access. There are also a lot of steps to ascend in getting into the hotel from the street. This makes it difficult for older folks or people with mobility issues.

Beautiful hotel and staff was wonderful from beginning to end. The breakfast was fabulous.

Stayed in April 2024

Location and view!

Stayed in January 2024

Nothing this was wonderful

The facilities are stunning, the service is exceptional. Everything you expect from a 5 star hotel and more. The guest lounge was great. The breakfast buffet was not to be missed for the food and view

Stayed in April 2024

None.

Historic building beautifully maintained, exceptional interior. Quiet spacious room, convenient historical center, helpful staffs.

Stayed in March 2024

The location of the hotel is great, right in the historical center of Mexico City. The stuff are friendly and speaks fluent English. They upgraded the room for us and provided the welcome champagne and dessert. The room is large and clean. The experience of taking the historical elevator to reach our room was a highlight in our trip!

Stayed in March 2024

Everything was great

Fantastic location, beautiful decor.

Stayed in March 2024

Room was beautiful, comfortable bed. Staff, particularly reception and doormen were friendly and helpful.

Stayed in March 2024

Saturday night concert on the plaza that went to 1am…. Not in your control but create a challenge for sleep

Beautiful setting, welcoming professional staff

Stayed in March 2024

Restaurant prices were overly expensive but the service was very good.

The hotel itself, the elegance about it, its history. Most of the staff was very helpful and accommodating.

Stayed in March 2024

Despite good quality double glazed windows the noise from outside (shouting, music, singing, drumming - depending on day of the week, time of the day and type of protest event taking place on the Zocalo) will be with you most of the time. Taxi cannot get to the hotel as it is located on the pedestrian part of the street - be prepared to walk with your suitcases a block or two.

Absolutely gorgeous historic hotel with truly grand main hall worthy of being featured in any blockbuster. Very well trained and attentive staff. Unbeatable location right on the Zocalo with shopping, more than few good restaurants and a lot of beautiful architectural masterpieces within walking distance. Large enough room. Comfortable bed.

Stayed in March 2024

Noisy one out of five nights. Music on the main square was a bit much.

Everything.

Stayed in March 2024

Location, friendly staff, clean.

Stayed in March 2024