Calle Benito Juárez Sur Calle Benito Juárez Sur #5, 76000 Querétaro, Mexico
#45 of 121 hotels in Querétaro
Guests' ChoiceBased on 162 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.5
Facilities
8.6
Staff
9.1
Value for money
8.6
Free WiFi
8.3
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End of dialog contentReviewed: 29 May 2024
Dawn
United StatesNothing
Location and comfort of room
Stayed in May 2024
Reviewed: 21 May 2024
Gaurav
IndiaBreakfast is a joke but when I raised a complaint, they were very happy in adjusting to my needs.
Picturesque property in Old town. What a joy it was to stay here. High ceilings, huge rooms, vintage furniture. They got everything going for them. Not to forget the service provided by all team members who are always smiling and ready to help.
Stayed in March 2024
Reviewed: 1 May 2024
Jim
United StatesChurch bells next door rang every 15 throughout the night. Hot water was virtually non-existent. Breakfast was not included in our rate.
Great downtown city location. Hotel lobby, hallways, and common areas were spacious
Stayed in April 2024
Reviewed: 1 May 2024
Sheryl
United Statesold, tired furnishings and carpet
location was perfect. very clean.
Stayed in April 2024
Reviewed: 24 April 2024
Marie
United StatesWater pressure in shower was very low. Toilet started leaking from the turn off valve right before we left.
Location was great. Hotel ambiance is very nice. Building is beautifully decorated.
Stayed in April 2024
Reviewed: 19 April 2024
Craig
United StatesGreat place. But watch out for the big step to the bathroom. I didn’t see it, fell, and hurt my elbow.
Great location and staff. Beautiful view.
Stayed in April 2024
Reviewed: 19 April 2024
Gloria
United StatesThe hotel do not have room service.
Location and cleanliness
Stayed in April 2024
Reviewed: 10 April 2024
John
United StatesLocation!
Stayed in April 2024
Reviewed: 26 March 2024
Lilia
United StatesI didn’t like that they don’t offer food room service for those of use that either arrive late or very early and the restaurant that is down stairs don’t open until 9am so if you are really looking for early breakfast you have to look elsewhere, that’s a big big negative
I like the old architecture of the building, the room size is perfect, side view and walking distance to almost everything is perfect
Stayed in March 2024
Reviewed: 5 February 2024
Michele
United KingdomRight in the centre and can walk to all parts
Stayed in January 2024
Reviewed: 28 January 2024
Christine
CanadaWe were told we had to pay for the room and charged and paid cash at a much higher room rate than we had reserved and (( I thought) paid for on Booking.com. And then we were ALSO charged by booking.com credit card.
Lovely room and comfortable. The carpet is aging but the building and windows were lovely. It was noisy as a Friday night on an active square, but there were heavy shutters that helped.
Stayed in January 2024
Reviewed: 3 December 2023
Betty
United StatesNothing.
The king size room with a balcony facing the zocalo. The friendliness of ALL the hotel staffs.
Stayed in November 2023
Reviewed: 18 November 2023
Gloria
United StatesThe bell chimes all night long. The noise from the people gathered In the plaza to dance to live loud music.
The location was fantastic, truly in the heart of the Historic area.
Stayed in November 2023
Reviewed: 15 November 2023
Lauda
United StatesThere was a store, playing the music too loud across from our room, but we asked the desk to please ask them to lower it and they did.
The location was ideal as my husband is a wheelchair traveler- they had an elevator. our room had a balcony overlooking the street and all the vibrant activity.
Stayed in November 2023
Reviewed: 28 October 2023
Jacek
PolandRooms need some redecoration. The smell on the corridor. The room was a bit noisy because of the car traffic from the street nearby.
Localization in the center of the historic part of Queretaro. Very safe. Helpful staff. Spacious rooms.
Stayed in October 2023
Reviewed: 24 October 2023
Vladimir
United KingdomBreakfast too simple
Great location. Good and clean rooms.
Stayed in October 2023
Reviewed: 19 October 2023
Robert
United StatesIt is an older property so some wear and tear.
Location superb. Architecture charming. Staff delightful
Stayed in September 2023
Reviewed: 28 September 2023
Israel
United StatesChurch bell's every hour 24/7!! (Nothing to do with hotel, just been next to a church)
Right in the middle of everything, beautiful hotel, room, bed, amenities, etc
Stayed in September 2023
Reviewed: 26 September 2023
Robert
United StatesWater pressure in shower not great, a little threadbare here and there. Very central location so a bit noisy.
Excellent location, charming old “grand” hotel from yesteryear, super delightful staff. Lovely park side restaurant/bar for a beer and people watching.
Stayed in September 2023
Reviewed: 28 August 2023
Andrea
MexicoThe service was excelent and the room was really comfortable.
Stayed in August 2023
Reviewed: 19 August 2023
Liam
MexicoExtremely comfortable and spacious rooms. Bed was amazing. Location can't be beat
Stayed in August 2023
Reviewed: 14 August 2023
John
United StatesThe interior finishes were a little out dated
The location is excellent.
Stayed in August 2023
Reviewed: 23 July 2023
Williams
United StatesOne day they didn’t have a person for valet parking, and we didn’t get a warning. Some pillows were visibly not clean. Rooms don’t have a mini fridge.
Convenient location, wonderful staff.
Stayed in July 2023
Reviewed: 21 July 2023
Christopher
United StatesGym access would be nice, but not a requirement.
The location of this hotel to city center activities is ideal. The town is walkable and being in middle proximity to everything is a huge convenience factor since driving the roads is less ideal.
Stayed in June 2023
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