Staff very nice and helpful! The one morning we had planned to breakfast at the hotel, it was not available. Other than that the master suite two bedroom and amenities all were good 👍

Stayed in March 2024

2 Doors were touching the floor making screeching sounds when closing them.

Its locación

Stayed in February 2024

Towels and cleaning

Location

Stayed in February 2024

There wasn't much of a lunch menu-not sure if they are re-doing the kitchen. It's a bit of a walk to many attractions, but the front desk always got a cab for us when we needed one.

The staff was excellent-friendly and helpful. Breakfast was delicious and cooked to order. Beds were comfortable and the room was well cleaned and stocked every day. The grounds are lovely.

Stayed in November 2023

Its time for the bed covers to be replaced and invest in new bedding. A new makeover in the rooms would make them more appealing.

The location and parking were very convenient. The grounds and lobby are nice.

Stayed in June 2023

Rooms musty. Rooms large but dated.Nobody in dining area so we did not eat here.

Fantastic public spaces with lots of seating. Private quiet pool when we were here.Short walk to sights and lots of food options. Nice to sit in lobby or by the pool after exploring the city.

Stayed in February 2023

The bathroom was old and dinghy. Mold around the faucet and the shower curtain. No hot water one night as the wind blew out the pilot on the boiler - the explanation to turn on the shower faucet and let the water run was a joke - ran out ot water! Took over 2 hours before there was hot water.

It was in walking distance to the old city, as well as Paseo Montejo. The rooms were spacious with good lighting.

Stayed in January 2023

The old world charm of a world gone by. You can only imagine a time of the Spanish having this hotel as a home. Impressed with the staff and the bed. If we return to Merida it will be to bring some friends to enjoy this amazing place.

Stayed in December 2022

We booked two rooms as we had family with us. Our room was fine altho beds a bit hard for our liking. My sister and her husband went to their room and the A/C wasn't working, unfortunately the computer at the front desk went down and they couldn't get them another room for at least an hour or more. Finally found another room for them and the A/C stopped working in it so had to wait for them to find another room. On to room 3, A/C worked but TV didn't (not a big concern about the TV but A/C was required). 3 rooms in one afternoon/evening, wow! Next day things went well. Gentleman at front desk was always trying to be helpful but could only do so much. Staff was very nice. Beautiful views from there.

It was a beautiful colonial style hotel with a beautiful pool and very nice staff.

Stayed in December 2022

expensive

location

Stayed in November 2022

Noisy corridors and being able to hear neighbours though wall talking incessently but maybe I was just unlucky. Lack of towels.

Old fashioned grandeur was lovely. Warm welcome, spacious rooms, very central.

Stayed in November 2022

we had a very nice deluxe suite. The living room furniture and bar area could have been better arranged and better stocked. There were limited supplies, utensils, plates and flatware

The property is well located. We did have a car and the parking lot is adjacent. Free parking and easy to take the car in or out as needed. New elevator was awesome! quiet, quick, and smooth ride to the fourth floor. excellent and friendly staff. if I return to Merida I would most definitely stay here

Stayed in October 2022

Very slow internet and a bit ghostly. The restaurant wasn’t really open.

Great old building, friendly staff.

Stayed in August 2022

What lets the hotel down - badly - is the wifi and (un)willingness of staff to resolve problems. Wifi in reception is ok, but in the rooms it is intermittent at best and often simply unavailable. This was a major pain when trying to check in for return flights, or indeed do anything. I mentioned it to reception and was told he'd raise it with their technician; if he did, nothing changed. On checkout I said that this had been the major negative of our stay and the receptionist wasn't interested, saying there was nothing they could do about it. We found a similar attitude when we reported that our sheets and pillowcases had quite a few dark hairs on them (plus a few breadcrumbs in the bed): there was no apology or even sense of shock. The receptionisti sent someone with new sheets and pillowcases, which we were expected to strip and fit ourselves. I asked if it was normal to find the bed in this state and received a reply of 'I couldn't say'.

The entrance to the hotel and the courtyard is impressive: a nicely restored colonial mansion with columns, arches and artwork on the walls. The rooms are in a more modern, five-storey section behind this around a reasonably sized pool and are fine.

Stayed in August 2022

The pool and pool area is well kept, clean and a welcoming place to refresh, spend time in the water and great conversations under the parasols but unfortunately the frequent fetid smell of the sewers around the area was not nice. I suggest you find how to treat the waters to avoid the smell. My group and I enjoyed playing cards in the lobby-bar but found it a little bit unkept. Chairs are old and dirty.

The beautiful setting in an old magnificent Yucatecan mansion. A fresh oasis in the middle of the city Nice and cozy rooms with balcony with pool views Great lobby We had breakfast several times at the restaurant and found it pleasant and enjoyable. The staff is absolutely amazing and delightful. They are great people! They went beyond the normal service to get us ice, and jars of fresh horchata and tamarind water at the pool. Fantastic!

Stayed in April 2022

The Hotel is charming and the staff simply exceptional. The Gentleman at the Reception Mr. Carlos, he spoke excellent English and has been very helpful. He recommended me different things that I could do during my stay. He helped me book Taxis and arrange Excursions. Thank you so much for all your help. The ambience is that of a colonial style Home. Very clean, nice and spacious. Spacious clean rooms. Quiet and pleasant.

Stayed in January 2022

The A/C in the room could have been stronger but it worked.

The property is very pretty and our room was clean and comfortable. loved having the shaded pool area to hang out in the hot afternoons. The bartender was super friendly.

Stayed in March 2022

Rooms were dated and not in a classical sort of way

Beautiful lobby and pool area

Stayed in December 2021

installations and cleaning

the stuff

Stayed in November 2021

I was to have a coffee maker in my room. there wasn’t one so I asked for one . they brought me one will ground coffee and no filters. the machine is the kind that takes the prepackaged kind of coffee .. so I just went downstairs to the restaurant,,

beautiful property,,, great location,, very helpful staff,, clean room. ,

Stayed in November 2021

a little pricey and the hot water only warm came out. I had a room with a spa tub.

very nice place inside

Stayed in November 2021

The towels were old, there were no pool towels. The sheets were too small for the bed. We had to ask for everything we expected to be in room. No hot water in shower. We expected house coats with our room upgrade but we’re told they did not have them in years. The smell of Septic was very very strong around the sitting area of the pool. Lucky for us we were on the main floor because the elevator did not work. Our 78 year old friend had to walk the stairs every time he went to his room.

Hotel was beautiful. Very Elegant. Very clean. Great staff. Beautiful clean pool. Parking was convenient. Good location

Stayed in October 2021

Not working elevator. No pool service.

Big and comfy room.

Stayed in August 2021

Due to rain season the mosquitoes were everywhere. This property has a garden inside the property which makes more humid and attractive to insects. Also, my room had an older AC unit which made a vibration noise through out the night which could cause problems if you are sensitive to noises. I wore ear plugs. The room was big and clean but the bathroom was a bit outdated yet cleaned. Its a good value in general. Staff were very friendly.

I had the simple breakfast and it met my expectations. This property is close enough to downtown yet far enough to stay quiet from traffic & city noise. Staff members were always ready to help and go the extra mile. They will also help arranging taxi transportation to airport at a reasonable price.

Stayed in August 2021