Carretera Federal Cancún - Tulum, Zona Costera, Km. 258, 77780 Akumal, Mexico
#30 of 60 hotels in Akumal
Guests' ChoiceBased on 371 hotel reviews
7.9Cleanliness
8.5
Comfort
8.5
Location
8.4
Facilities
8.3
Staff
8.5
Value for money
8.1
Free WiFi
8.1
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End of dialog contentReviewed: 28 May 2024
Queennash77
MexicoSome staff were not as friendly as others. Food was not that good, just plain flavors but quantity and variety was good. Pool closes at 7 and I think that is too early.
The rooms are big and comfortable. The shows at night are really well performed and with lots of energy and wardrobe. The Italian restaurant was great.
Stayed in May 2024
Reviewed: 13 May 2024
Paul
United StatesThe air conditioning in the room didn’t really do a great job.
It was clean. The staff were very friendly and helpful.
Stayed in May 2024
Reviewed: 23 April 2024
Matt
United KingdomCheck in process was painful. Place is undergoing refurbishment so half of it is closed. Prices do not reflect.
Beach, pools, bars, staff, room was nice but dated
Stayed in April 2024
Reviewed: 12 April 2024
Claire
SpainRoom wasn’t very clean and needed updating (which I think is being done as part of the refurbished this year). Maitre D in the steak restaurant was downright rude. Not a fan of plastic cups in the evening.
Fabulous location with loads of space. Lots of activities for all the family. The wildlife and quiet pool, coffee shop and lazy river.
Stayed in April 2024
Reviewed: 22 March 2024
Laura
United StatesBuffet food was not great. The food at the beach used to be excellent, this time it was not great and it was cold.
Many things to do, beautiful property, being away from the crowds of cancun
Stayed in February 2024
Reviewed: 20 March 2024
Griffin
United StatesWe only got to go to one of the themed restaurants. They were booked up and a hassle. The one we had wasn’t much better than the buffet anyways.
The resort is huge and you can stay busy there without feeling like you need to leave. The staff was very good and no one bothered me trying to sell anything.
Stayed in February 2024
Reviewed: 1 March 2024
Mutinta
United StatesCustomer service is hit and miss. Some staff were rude.
Very clean rooms, food is tasty with lots of variety.
Stayed in February 2024
Reviewed: 26 February 2024
J
United StatesNothing stood out as something we disliked.
Everything
Stayed in February 2024
Reviewed: 25 February 2024
Shandy
CanadaThe lights in our room during the day didn’t work for some reason not sure if this happens for everyone but even if we put the key in for the lights they only worked during the night, Resort was way to big very hard to find your way around got lost quite a bit. We never had a chance to eat at any restaurants because they were all booked up, lots of complaints about this from others at the resort as well. The location is far but not bad, $40 taxi into playa del Carmen one way. 30 minute taxi ride.
Nice variety of food at the buffets Resort was big enough that it has enough space for anyone to sit at any pool or beach areas lots of chairs, Rooms were very clean and comfortable.
Stayed in February 2024
Reviewed: 25 February 2024
Charles
United StatesNo door handle to get in from balcony on the outside
Most of the people were very friendly and helpful. The flowers and fauna were beautiful.
Stayed in February 2024
Reviewed: 21 February 2024
Cook
CanadaNothing. We loved the property!
The jungle, the animals, the location in the beach were absolutely stunning!
Stayed in February 2024
Reviewed: 14 February 2024
Mary
CanadaThe one thing we were not happy about was the prevalence of the coati and some racoons. The coati travel in packs and are into the garbage. Despite the regular reminders from the resort to not feed the animals, some people are .. and that makes it worse. The resort is aware of the issue and are working on better garbage cans . As well, the staff are constantly tidying and cleaning. The coati are pretty bold and are not bothered by people which is a concern. More work needs to be done to solve this problem before it becomes a major health and safety issue.
The property was great. A very large property with lots of areas to walk and explore. Super for walking, interesting trails, beach access, many choices of areas to enjoy in the sun, choices of pools either for activities( noisy pool we called it) quiet pool, very fun looking kids pool, beach with nice sand and no seaweed. There was a nice big spa, a gym, on site pharmacy, oxxo store, gift shop all on the property. As well there is the best lazy river and 7 different a la carte restaurants. The staff was amazing and each building gets its own concierge - ours were Ruben and Stephanie and they were super helpful- booked us all our restaurants. Excursions can be booked as well as snorkelling/ scuba adventures. This was our second time - last time many years ago.All in all super great facilities.
Stayed in February 2024
Reviewed: 22 January 2024
Amanda
CanadaNothing
Fantastic beach and entertainment!
Stayed in January 2024
Reviewed: 17 January 2024
Megan
United StatesNot much was to be disliked
Relaxing
Stayed in January 2024
Reviewed: 3 January 2024
Tom
United KingdomThey tried to sell us a time share and made us feel very uncomfortable , hard to book the restaurants , cocktails too sweet!
Amazing location , lots of space , surrounding nature, great selection of food .
Stayed in December 2023
Reviewed: 29 December 2023
Athenie
United StatesWe had a lovely 8-day stay at Grand Sirenis Riviera Maya. The impeccable service and pristine facilities contributed to our enjoyable experience. The variety of activities like beach volleyball, tennis, archery, and pickleball kept us entertained. We were delighted to encounter wildlife such as monkeys while exploring the expansive property, although it was slightly dimly lit at times. However, the reservation system for restaurants could be improved since it was difficult to book the times we wanted to eat at at the restaurants we preferred. Special thanks to Diana from booking.com for assisting us in securing a spot at the Mediterranean restaurant on our last day.
Stayed in December 2023
Reviewed: 7 December 2023
Kurt
MexicoThe only comment I have is the arrogance of some of the bartenders at the beach bar.
Different areas for people with different interests - lots of of food and drinks opportunities. Good quality of food and drinks.
Stayed in December 2023
Reviewed: 6 December 2023
Deutsch
United StatesMusic was too loud sometimes.
The staff was exceptional. Best beach of three Akumal all-inclusives we have stayed at. Food was very good with a wide variety of choices.
Stayed in December 2023
Reviewed: 24 November 2023
Roberto
United StatesThe kids could have more outdoor activities. The thematic restaurants are fancy, but I had better meals in the buffet. At least the Brazilian one is a bit far from what they target. I would recommend having more healthy options all day long near the beach, such as fruits, not only burgers and hot dogs.
Location, staff, and facilities.
Stayed in November 2023
Reviewed: 19 November 2023
Kurt
CanadaRoom is showing age and is needing some repairs and updating. TV did not work and was removed from our room and not replaced during our stay. Missing electrical outlet cover in bathroom.
The beach, pools, food and staff are great.
Stayed in November 2023
Reviewed: 18 November 2023
Kelly
United StatesMaintenance here and there needs attention.
Great beach with protected cove for snorkeling and floating. Really good value for an AI. Great bed, spacious room. The grounds are cool jungle vibe and tropical ambiance.
Stayed in November 2023
Reviewed: 15 November 2023
Telange
CanadaVegetarian options in buffet Frequency of internal shuttles to move around
Clean Great staff
Stayed in November 2023
Reviewed: 5 November 2023
Annie
United KingdomNothing
Beautiful hotel and setting. Got married there in 2022 went back for an Anniversary stay . Friendly, lots to do lovely and clean. Modern rooms.
Stayed in September 2023
Reviewed: 19 October 2023
Joe
United StatesThe beach
Large clean room, good restaurants and food, excellent help from everyone. The beach was a little disappointing in that the waves did not allow for snorkeling.
Stayed in October 2023
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