Lopez Mateos Sur 2128, 44510 Guadalajara, Mexico
#28 of 252 hotels in Guadalajara
Guests' ChoiceBased on 182 hotel reviews
9.0Cleanliness
9.1
Comfort
9.1
Location
9.1
Facilities
8.8
Staff
9.3
Value for money
8.9
Free WiFi
8.5
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End of dialog contentReviewed: 18 May 2024
Carmen
United StatesNo complain.
I am now a frequent client here. The pool is very well maintained, the restaurant has delicious food and the staff is very friendly.
Stayed in May 2024
Reviewed: 1 May 2024
Carmen
United StatesThere are some improvements that could be done in the rooms, in particular the carpets. In general, every request I asked the staff does everything in their power to fix it immediately. Thus, no complains really.
I come here often because it is wonderful be to among kind and helpful staff. The customer service is the star is this hotel. The food is great, They recently changed the chef so the food is much better in general in the restaurant.
Stayed in April 2024
Reviewed: 30 April 2024
Mariela
United StatesStaff was very attentive and friendly
Stayed in April 2024
Reviewed: 22 March 2024
Carmen
United StatesAlthough they were fast to fixing what we pointed out, they need to change their carpets and be on top of minor details of maintenance that can make the stay even more pleasant.
This is our second time in this hotel. The staff is kind and welcoming. The breakfast is complete and the pool is clean and warm. I slept deeply in this quiet property. We were on the suites area.
Stayed in February 2024
Reviewed: 3 March 2024
Carmen
United StatesThe carpet needs renovation. There were minor details that the management took care of it as soon as I reported.
Location is excellent. Very quiet and safe. Breakfast is a very well put buffet. The best was the kindness and service from the staff. This was the best pool I ever experience in a hotel. The pool was clean, warm and very well maintained. Great wifi for work. I will definitely come back.
Stayed in February 2024
Reviewed: 26 February 2024
Edith
United StatesBreakfast was delicious service was amazing I would definitely come back 🙌
Stayed in February 2024
Reviewed: 14 February 2024
Christopher
United StatesNot a great part of town, but we never left the compound.
Everything, clean secure, good food & drink, professional staff, friendly staff, wonderful pool area - we would go back in a second.
Stayed in February 2024
Reviewed: 21 January 2024
Miroslava
MexicoThe location
Stayed in January 2024
Reviewed: 5 January 2024
Sofia
United StatesWe did not have true wash towel.
Service was excellent and friendly Loved the breakfast
Stayed in January 2024
Reviewed: 22 December 2023
Alejandro
MexicoNo breakfast included
The Pool
Stayed in December 2023
Reviewed: 9 November 2023
Berta
United StatesI thought breakfast was included and it was not
Everything was great the concierge and weight staff were amazing.
Stayed in November 2023
Reviewed: 8 October 2023
Kenelma
United StatesYou could not go to places by walking
Green area, rooms are big and shower was delicious.
Stayed in October 2023
Reviewed: 11 August 2023
Chavez
United StatesThe front desk person at night was very rude. We asked for extra towels, since we took our kids, and was "nickel and diming" every towel we took and brought back. Made it seem like we were going to steal the towels. There are no elevators on suites and have to take stairs.
The pool and suite were very clean and large to stay at. They had a great breakfast and very attentive. Liked the area and very secure. The valet person was very helpful to get all luggages up on 2nd floor.
Stayed in July 2023
Reviewed: 17 July 2023
Brenda
United StatesThe pool was not what I expected. It’s small always packed and not heated.
Their breakfast is delicious
Stayed in July 2023
Reviewed: 13 July 2023
Shi
CanadaBreakfast still needs to improve
Nice people there, excellent service
Stayed in June 2023
Reviewed: 10 July 2023
Jeff
United StatesBreakfast was great, very fresh and many selections
Stayed in July 2023
Reviewed: 3 July 2023
Zoe
United KingdomThat I didn’t get here sooner
I came here after staying at a not very good hotel with miserable staff, without WiFi or AC. This place was an absolute dream in comparison and I wish I’d come here first. I was greeted by happy smiling staff who couldn’t have been more helpful. The hotel is bright, clean and modern. The pool was clean, the restaurant and food were superb, the beds were comfortable, the bathrooms were lovely (small, but I’m a solo traveller anyway). There was nothing I didn’t like!! Thank you guys so much
Stayed in July 2023
Reviewed: 22 June 2023
Shi
CanadaBreakfast should be more choice
Service
Stayed in June 2023
Reviewed: 8 June 2023
Cynthia
United StatesIt's was clean and like the hours of the breakfast 7 to 10 am
Stayed in April 2023
Reviewed: 24 May 2023
Adrian
United StatesI don’t have nothing the I don’t like I love the property
the friendless of the staff and the pool
Stayed in May 2023
Reviewed: 7 May 2023
Antonio
MexicoSome furniture looks old
Location Breakfast Valet Parking
Stayed in February 2023
Reviewed: 28 April 2023
Luquin
United StatesBreakfast buffet. The beds were super comfortable. The staff was very friendly.
Stayed in March 2023
Reviewed: 5 April 2023
Oswaldo
MexicoThe breakfast is very well
Stayed in April 2023
Reviewed: 2 April 2023
Daniel
United StatesThe was no AC in the restaurant which felt like 90+ inside at 8:30 pm! The room AC did not cool very well so it ran all night and was a bit noisy.
Staff is very good, food in the restaurant is excellent, grounds and room were very clean and spacious. The room was also quiet with no sound transfer from neighboring rooms or hall.
Stayed in April 2023
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