The price of food & water was too expensive Paid 54 pesos for a bottle of water. Some practical amenities like having a chair in a room or a towel hook in the bath would be helpful- not always convenient sitting on a bed to put on your shoes!

Location / style

Stayed in May 2024

Bugs, birds and a rooster were creating the true jungle feel!

Great place to visit chichen itza, especially as we wanted to do go early as possible, travelling with a 1.5 year old. Only the main entrance is now in use, but was just a 5 minute drive, and because of the early arrival, no lines anywhere. Beautifully locatiedirecteur in the jungles.

Stayed in May 2024

Nothing

The location embedded in nature. The patio with rocking chairs and hammocks. The birdsong in the mornings. The marvellous pool. Excellent food.

Stayed in May 2024

Very Slow service during breakfast

Beautiful garden, perfect location for Chichen Itzá

Stayed in March 2024

Location! Very far from Chichen Itza site, need taxi. Also the restaurant timings are very unfriendly for visitors to Chichen Itza. I couldn’t have dinner as I wanted to see the sound and light show, and i couldn’t have breakfast as I wanted to be at the site at 8am!

Beautiful old property, lovely grounds and comfortable room.

Stayed in April 2024

The staff is impersonal, not much information upon check in. In the past they provided history of the property and tours.

The jungle setting is gorgeous.

Stayed in February 2024

Verrrry expensive coffee at USD 10, when ordered seperately from machine. We complained but no effect. Food also expensive, especially for Mexico. Private entrance to Chichen Itza is closed, unlike advertised. Bad advise given by management as to time to be at gate to avoid queues. Be there at 07h40!

Location, gardens, pool, food, personnel, room.

Stayed in January 2024

Rooms are a bit outdated especially the bathrooms. Quite expensive for the level of rooms and breakfast not included.

Nice hotel surrounded by nature. Historical hacienda, you can imagine life in the house centuries ago. Very close to the Maya ruins site. Big pool to relax and refresh after the visit of the ruins under the sun. Nice atmosphere also at night.

Stayed in January 2024

The rooms were very tired and quite basic. The food was overpriced even by Mexican overcharging standards and the spa treatment Prices were totally extortionate. Also the hotel needs to be aware that the reason people are staying there is to be at chichen itza by 8am in the morning before the queues become crazy… there was not enough staff at breakfast, they should be aware that people need to eat and be gone quickly….also passive aggressive notices in the room saying no food or drink to be brought onto the premises….

The setting and the gardens were lovely

Stayed in January 2024

rooms are a bit old, not as well kept as the common areas. they need some renovation and upgrade

beautiful garden, very nice common areas

Stayed in December 2023

The food at the hacienda was delicious (gourmet). The hacienda is beautiful. We enjoyed eating on the terrace. It was quiet and peaceful. The grounds are pleasant. We really enjoyed the bird tour. Our guide was a lot of fun.

Stayed in November 2023

The rooms are very frugal. The curtains are completely transparent

The whole setting is breathtaking, the kitchen is excellent and the staff is very helpful

Stayed in November 2023

Very impressive Hacienda building with comfortable porch for relaxing and pleasant pool/common areas. The bedrooms are set around the garden or pool and very spacious. Good bathrooms too. The breakfast was good although perhaps a bit expensive. We ate dinner here one night and it was a nice experience even if the food wasn't outstanding I'd recommend it for the atmosphere and service. Good cocktails too! Pool area nice. Very well located for Chichen Itza (5min drive)

Stayed in October 2023

Staff - front desk was not even willing and able to explain walket to the historical site

Location

Stayed in August 2023

High quality standards mean higher price levels

Unique location in beautiful garden area, personal approach to all guests

Stayed in August 2023

Breakfast it included in room rate and was expensive and all service slow

Beautiful grounds, building and pool

Stayed in July 2023

Our rooms weren’t together and we had to book 2 double rooms (so 4 double beds) for 5 people

Location was amazing. Room was clean and bed comfortable. Air con strong and shower powerful.

Stayed in July 2023

The problem with this property, though, is they charge more than they say they charge for everything. Their exchange rate is 18 pesos to the US dollar but you’re only allowed to pay in pesos (which is crazy because you are allowed to choose pesos or dollars everywhere else) and the current exchange rate is 15 pesos to the US dollar so they give you the prices in American dollars but charge you in pesos and then add fees that you don’t know about, I would appreciate it if the price is clear, I don’t like feeling like I’m being scammed by a five star hotel. This is 100% intentional, and in my opinion only ends up, hurting the staff. It’s not their fault, but they suffer for it because who wants to tip extra when the hotel is ripping you off?!????!?!

The property is absolutely beautiful. You are immersed in nature and can hear birds all the time It’s absolutely lovely.  the staff is very friendly and helpful. The rooms are gorgeous. The spa experience was incredible.

Stayed in July 2023

Concierge at check-in desk not the most helpful.

Amazing tropical gardens unlike any we have seen before. Almost like the hothouse at Kew Gardens brought to life. A classical hacienda building, really evocative. Beautiful swimming pool, larger than most. Breakfast was really good.

Stayed in July 2023

beautiful historic place "around the corner" from Chitzen Itza. Found out later that some of the stones came from the site

Stayed in May 2023

No complaints. Very comfortable accommodations.

Staff were wonderful. They mostly speak Spanish, but they are very friendly and helpful. They speak just enough English to get you checked in and checked out and bring you the things you need. If you can speak any Spanish, they will be very appreciative.

Stayed in June 2023

The direct entrance to the ruins is shut and the only way to get anywhere is an expensive taxi. The food is good but not on the cheap end, although in all honesty the view from the patio makes it worth it!

The location is stunning, very peaceful and private, we had the honeymoon suite which was spacious (as was the bathroom!). The grounds are stunning and there is a huge pool. The breakfast was very good and portions generous.

Stayed in April 2023

historic hacienda unique for the garden and adjacent to Chichen itza

Stayed in April 2023

I was disappointed with the food. the quality was not the level I would have expected.

beautiful gardens and atmospheric building. lovely swimming pool. we did an excellent bird tour in the gardens

Stayed in March 2023