It seems like a bunch of illegals from other countries stayed there and they were swimming in the pool with clothes on.

Everything was close

Stayed in May 2024

The room has a door to connect with the next room, noises

Good location

Stayed in May 2024

Plenty secure parking Prepared coffee at reception

Stayed in May 2024

Few little details in the room condition and the clean upon arrival wasn’t superb .

Location, kindness of the staff.

Stayed in April 2024

The migrants being bussed in were incredibly noisy around 5 am. They also stared constantly from the balcony while my kids were in the pool. There were obvious gang members hanging out at the pool who were controlling the migrants. I didn’t feel unsafe, but it wasn’t a good vibe. Also, being woke up at 5 am by buss loads of people yelling and acting a fool wasn’t nice.

Staff was nice. Security was visible. Room and facilities were clean. Pool was fantastic

Stayed in April 2024

The price could be a little lower.

It is centrally located.

Stayed in November 2023

A/c was acting up but not a big deal, the maintenance guy was there in like 2 minutes to fix it

Great staff at front desk, Carlos was awesome 👌 room was nice and clean, great location, few blocks from plaza rio

Stayed in October 2023

Staff not at all helpful whan asked for early check in or late check out

Great location

Stayed in September 2023

The pool was a little bit messy, maybe because the time and there were some kids playing

Location is pretty good

Stayed in September 2023

Some of the bathroom things were a little old

Very convenient to everything

Stayed in August 2023

Location, safe, clean! Small pool in front of restaurant, friendly and helpful staff

Stayed in August 2023

Price

Safe location

Stayed in August 2023

My bed was extremely firm, it got fixed with extra cushion bed the next day after I complained. The hotel only give 2 bug towels, one of them came with hair (disgusting), no medium size towels, no mini fridge, noisy room as it was facing to the street

Location and big rooms

Stayed in August 2023

There is no body lotion, nothing to write on, no complementary razor when forget it

Location and clean

Stayed in August 2023

There were some plumbing issues

They were super friendly

Stayed in July 2023

The beds were horribly uncountable! Hard as a brick; hubby and I didn't get good rest at all. Weirdly, the hotel only has hand towels and big towels, which made bathing cumbersome and inconvenient. We asked for face towels and was told that they don't have them. Lastly, they're doing renovations right now and our room was right next to the construction, adding to our inability to get good rest. The room was cold the entire time we were there and if it had been warmer weather, that might have been fine. As it was, that made the room a bit uncomfortable and heat was not available. The room had outlets, but none near the bed. Also, no fridge or microwave in the room. Room service is offered, but there are no menus in the room, so not sure how you're supposed to order. Also, a spa and services are advertised as part of the property, but they're not. I was pretty disappointed about that. Apparently, the services are through a 3rd party and NOT on site, at all.

The staff was amazing and VERY helpful. I learned that booking directly with the hotel would have allowed us to get a fast pass through the border crossing, but we hadn't. Turns out we didn't need it. On-site food was delicious and restaurant staff was just as awesome. The room was a decent size and VERY clean. Comfy pillows and nice towels. Basic, though, with no frills. The location was also fantastic. When we left, we were less than 10 minutes from the line for the border. We were central to everything we wanted to get to during the trip so it was very nice. The pool and restaurant are in the same area and the blend worked well. Neither were crowded during our stay and service was fast! Ample, convenient parking with easy check in and check out too. We felt totally safe here.

Stayed in June 2023

The cleaning staff sprayed bleach after they cleaned. That smelled lingered. The walls are thin. One morning I heard a guest vomit for a long time. I thought he was going to get really sick. Finally I heard him open his door, get on his motorcycle, and vroom away—all from my room. I heard a lot of stuff. The price was high. I intended to change hotels, but I decided to stay because I would have had to hire a taxi to get to the clinic.

Daily sheet changing. I stayed two weeks and my sheets were changed daily. Some hotels won’t do that. I often switch beds in a hotel to sleep in clean bedding. The front spoke English. The staff was very helpful.

Stayed in June 2023

Parking, no fridge in room, microwave, and no chairs or couch in room.

Pool and great service.

Stayed in May 2023

Some sections/stuff in the room were not 100% clean, the end of bed trunks were dirty as well as the blankets.

Location is amazing, a lot of parking spaces available this time and the staff is super friendly.

Stayed in May 2023

it was too noisy during the night which made it hard to get a good nights rest.

everything was great from the moment when we arrived.

Stayed in May 2023

thin walls

the location

Stayed in May 2023

Noisy! The wooden chair on tile floor is very noisy. Simple solution - put a pad on the bottom of the chair so that it slides smoothly and quietly.

Clean. Safe.

Stayed in April 2023

close to the hospital where i have my patient

un poco de ruido venia de el segundo piso

Stayed in March 2023

Empty shampoo and liquid soap bottles in the shower, plus they are fixed to the wall, no soap dish either, but since I stayed for only one night it was no big deal.

Very friendly and professional staff, great service, very clean room. Very close to a lot of good quality restaurants with in walking distance.

Stayed in March 2023