The hotel is not well indicated when you drive. There is no bar space, if you want to have a drink you must sit at a dining table, which is a pity for a high standard hotel.

Our room and bathroom were very comfortable, quiet and clean. The Xmas eve dinner was very good and well organized. We appreciated that the car park was adjacent to the hôtel.

Stayed in December 2023

Everything

Stayed in August 2023

very expensive through booking.com

staff and hospitality. hot tub.

Stayed in January 2023

It still feels a little new, likely just built. A bit on the edge of town, maybe 10 minute brisk walk to everything. That did make it quiet though - it seemed like it could be a bit loud if you were staying right in town. The walls were a bit thin if there are loud people next door, but we went in the low season so not many people were at the hotel.

The people running the place were just wonderful. I get the sense that the property is new and they are really working hard to make it a success. They attended to every request with patience and kindness.

Stayed in November 2022

nothing

everything’s fine

Stayed in November 2022

it was a 15 minute walk to town but the staff would drop and pick us up in town so it wasn’t an issue.

it was pretty, clean and the staff was wonderful. it was quiet.

Stayed in October 2022

far from town, absolutely no place to hang anything. not even a towel rack. for the price of the room (expensive for Mexico) I would have expected a nicer room and better bedding.

The staff were extremely attentive and wonderful about giving us rides into town. if you go you must try the carrot cake in the restaurant.

Stayed in August 2022

Very friendly service, great restaurant, nice courtyard pool area. And they offer a good range of fun adventures for reasonable prices. The rooms are fairly basic and the neighborhood itself isn't very interesting, but this is a very comfortable and welcoming place to come back to after one of the many great adventures in Creel and surrounds.

Stayed in July 2022

surrounding area, street to hotel un paved

Very cozy rooms, staff was attentive and professional. Treated us like VIPs. Breakfast was delish!!! Coffee was addicting. 😋

Stayed in May 2022

Place The location the staffing

Everything excellent

Stayed in March 2022

No closet, that’s it!

The warmth n feel of a Hacienda! Staff was excellent! You can smell the fresh wood of the Hacienda! Breakfast was superb! Will come again with more family!

Stayed in July 2021

N/A

N/a

Stayed in April 2024

Bad views, in an alley

N/A

Stayed in April 2024

when we arrived the gentleman at the desk barely looked up from his desk. He seemed annoyed we couldn’t speak Spanish and did not try to communicate with us elven though there was an English speaking staff member that was willing to translate. the help seemed very overwhelmed, but was eager to please. A family played loud music in the courtyard and were up talking and drinking late. Another guest finally asked them to quiet down.

it was classy, charming and clean.

Stayed in October 2022

Music speakers outside each room playing loud music from 8.30 am to 10 pm. Smoke in the room from the outdoor fire. Noisey roosters all night. Noise from guests around the pool area at night, Location is way out of town. Bathroom tiles stained. No spa. No closet to hang clothes. No soundproofing as advertised and gaps under the doors to let sound in.

Comfy bed and quality towels. Breakfast. Heated pool.

Stayed in April 2022

Super expensive and many facilities were unavailable. Room was shockingly basic, the bathroom door is right next to a bed and doesn't shut properly. Nowhere near enough space to store your belongings. Very basic shower, very few sockets, very poor internet. Staff were giving unclear and inconsistent messages about restaurant availability and timings. It was ridiculously overpriced for what it was and the listing says there is gym/ spa access when these facilities have not even been built/ installed yet. We were hugely disappointed at this high price tag. The location is inconvenient. There are many reviews giving a rating of 10 but little to no details - I can only assume these are fake reviews by friends/ family of the owner. There is no soundproofing, despite it stating that there is, and nowhere to out rubbish. I could go on, but all I really need to say is it is NOT worth how expensive it is, it does NOT live up to that price tag and the rating is artificially high - do not be fooled!

Stayed in July 2021

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Stayed in February 2024

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Stayed in January 2024

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Stayed in January 2024

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Stayed in April 2023

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Stayed in March 2023

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Stayed in March 2023

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Stayed in June 2022

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Stayed in March 2022