Place is an old hacienda so some of the facilities, (breakfast area) need updating. And the rooms didn’t have any glasses (even plastic ones). But they quickly got us some. Nothing else.

Almost everything. The location, the setting, the rooms all very beautiful. The time of our stay we were the only guests. Even being able to bring the car up to the rooms (since my wife can’t walk long distances) was a plus. Staff was very helpful (typical Mexican). And Valladolid centroid was an easy 15 minute drive. Would definitely stay again.

Stayed in April 2024

Should have a coffee machine in the room. We had two rooms. One room the sheets were stained and the air conditioner was not working properly. We advised the desk..and they were able to change the room for us. Which was good.

Breakfast was good..had a good selection of food.

Stayed in April 2024

Poorly equipped room compared to description Limited vegan options despite prior contact No water in room at inconvenient morning time Tried to charge us for broken shower gel Pool not good for swimming and only 3 beds

Spacious room Friendly staff Gardens and grounds Proximity to Chichin Itza and Valladolid

Stayed in February 2024

Unfortunately the restaurant closed at 3pm each day so it wasn’t possible to have dinner there.

Beautiful buildings and surroundings, good location for easily getting around by car, friendly staff.

Stayed in January 2024

The wifi is only accessible at reception. The main building is damp and a little scary at night, I felt I was in a Midsomer Murder! We arrived at 7 pm and there wasn’t any food available onsite so we had to drive to Valladolid. There is only breakfast and late lunch. It was expensive for what was on offer compared to other haciendas we stayed during our trip.

It was lovely to be on a hacienda a short drive from Valladolid. The staff were exceptional, so very kind and helpful. The villas were comfortable and the children enjoyed the pool. The food at the restaurant was limited but very tasty.

Stayed in January 2024

It was very expensive.

All the details are beautiful at Hacienda Kaan.

Stayed in November 2023

The restaurant opens at 7am, we were there sharp for an early breakfast to go to Chichen Itzá. The staff arrived at 7.30 and attended us at 8am.

It was a beautiful, typical hacienda. We stayed in the independent, spacious villas. The staff was very helpful and friendly. They made an exception and served us a late dinner when we first arrived. My city mouse mother in low is in love with that place! 😃 Good location to go to the ruins and cenotes, if you have a car.

Stayed in August 2023

After our late check in we were completely alone aside from security on the property. With no phone in the room, and not another soul staying at the property for the night, we felt completely alone, for better or worse! One must guard their thoughts against notions of such a space being haunted! If you wish to be away from it all this is the place for you. If you wish to be pampered and attended to, chose another locale. :)

The house and grounds are both magnificent and tranquil! You truly get the sense that you are stepping back in time and the unfettered access to the entire house and grounds is amazing -- imagine exploring a 400 year old castle-like hacienda on your own through a music room, fully set dining rooms, spire stone stairways, and armor standing at attention over guns and hides of animal conquests on the walls. The whole house was open at night with the evening air passing through doors and windows with the evening air. (Air conditioning was available in our bedroom.) There is no paid breakfast and no food available on site after hours, however the paid breakfast was of reasonable cost and was both well prepared and attractively presented in a beautiful airy setting in the historic carriage house on the property. While we did not swim, the pool is beautiful with a base and statue at the center of it's garden-like setting. In the evening we drove a short 5-10 minute drive into the heart of Valladolid to eat supper and explore before returning and going to bed for the night. The beds were clean and comfortable. In the light of day we enjoyed walking around the grounds, exploring the chapel that sits apart from the main house and the garden-like setting of the expansive grounds. It's truly unlike any traditional hotel setting you will find. I would also have enjoyed information about the history of the property on site. We learned it was the home of a pirate, sometimes priest, and his wife and that they were killed when enemies came hunting for their gold (?), however we don't know where they died. There is apparently a historical account in Spanish. There is a statue in their likeness in the garden in the rear of the home.

Stayed in February 2023

Access to the internet. Reception was intermittent, unstable. I was depending on it for a work project and it utterly failed although I tried three locations on the property.

The property is exceptional. Vast and Historic! Gorgeous, especially the chapel.

Stayed in February 2023

historic property, rooms mixed with museum type spaces. amazing art and decoration. Terrific breakfast. quiet

Stayed in January 2023

The rooms could have been cleaner- a used contact lens was on the bedside table, a stray bobby pin on the floor. I would have liked glasses in the rooms, hair dryers and a lock box. Those are things that I expect in a high end hotel. They did bring us glasses when we said we had a bottle of wine and needed glasses. A continental breakfast was included of a little fruit, a little yogurt with a little granola and coffee. You could order eggs to supplement for an extra fee. Supposedly they opened at 8AM. They were there the first day but the second day when we needed to leave to catch a flight, there wasn't anyone there at 8:15 so we had to leave without any breakfast.

The grounds are beautiful and well kept. Loved hearing the birds in the morning. The museum in the castle was fun to walk through on the way to and from our rooms. Nice area around the pool for our group of 10 to gather.

Stayed in January 2023

no

natural

Stayed in January 2023

not all the rooms are alike. we had a night in the “cave” room next to the ancient wine cellar which I can’t recommend, but were able to switch for our second night to a beautiful room!

beautiful, charm filled property. the staff were very helpful and friendly.

Stayed in December 2022

Our villa was spacious with a large kitchen and eating area, but we found the complete lack of bowls, plates, utensils, cups, cleaning supplies, paper products, or other items that guests could find useful surprising and disappointing. The place was very clean, but had a musty smell. Additionally, we found a scorpion in clothes left on the floor in one room and a large spider in unpacked items in the other bedroom. Lastly, our first night was peaceful and restful. The second night the hosted event at the hacienda had loud music until about 2am that kept some of the family awake.

We only stayed for two nights and mostly to explore Maya ruins in the region so we did not spend much time on the property, but it was an exceptional experience to spend a night someplace that has 442 years of history on the property.

Stayed in December 2022

the location is a bit tricky to find.

Profound serenity, beautiful surroundings and a castle like main building were charming and magical. staff is very pleasant and helpful. good Internet, lots of space in the villa.

Stayed in December 2022

I was not given the room I paid. And until i asked they gave me a second room but i paid for kitchen facilities and never got it.

Place is amazing, you literlay sleep in an old house

Stayed in August 2022

total lack of kitchen utensils and silverware

ext to beautiful house and on very pleasant property. quaint pool

Stayed in September 2022

They wifi don't work. They don't have enough towels to all the rooms. The restaurant menu and cook needs to improve and they don't sell alcohol.

The design of the place was amazing. Looks like a castle and the museum was stunning. Its an excelent place to take photos.

Stayed in April 2022

The breakfast quality could be better. orange juice was from a box, not fresh. The beans were cold. Would be nice to have a small lamp with dim light in Patron room, and small fridge

Beautiful garden and pool area very quiet,

Stayed in February 2022

restaurant not always available

beautiful location

Stayed in February 2022

Shower was not working really well and one day we had no hot water. I think this should be improvement especially for guests in superior room types

Really nice place with an amazing garden and outside space. Our room in the Castle was comfy and stylish with the canopy bed and old floor.

Stayed in January 2022

No bolted in room safe, doors didn't seem too secure. The castle and grounds were a bit run down but the place is 441 years old! This might not be a good choice if you prefer chic modern urban hotels though the in castle rooms were nicer but only sleep 2-3 people ( bed room photo )

Pretty much everything else, beds were comfortable, good water pressure and surprisingly good internet. This is a very central location to explore Chichen Itzá, other Maya ruins, many cenotes, and 10 minutes from down town Valladolid.

Stayed in June 2021

The furnishings in the villas were cheap and not consistent with the property theme, moldy rooms, shower didn’t work, light fixture broken in bathroom and not fixed

Looks beautiful from a distance

Stayed in May 2024

5 star breakfast for free. Best ever

Stayed in March 2024