The room had quite musty smell so I had to use extra air freshener. Wifi signal was weak. Additional light features will be appreciated.

The Reception check in was extremely professional and welcoming. The location is great. I had a room on the ground floor overlooking the swimming pool - very spacious and with super comfortable beds.

Stayed in May 2024

A little bit to loud due to location near clubs

Cute hotel , nice pool and good location

Stayed in April 2024

Not much of a selection for breakfast, Pillows - would like more pillows and better ones

The employees were very friendly. The location is great. Beds are comfortable.

Stayed in April 2024

We had a specious room with balcony at the street side.

Stayed in April 2024

The last time I stayed here, I got a room next to the pool and it was super loud! A group of tourists were being super loud until 2 am even when quiet hours start at 11 pm. I had to call staff from my room a couple of times before they were able to send the tourists to their room. I think staff should be more strict with quiet hours because not all guests plan to party until sunrise in Playa. Also, my room had a humidity smell, but that was a very minor issue.

I have stayed in this hotel several times before. I like the location, the size of the room, and the size of the bathroom. The hotel is pretty in general.

Stayed in January 2024

Comfortable but dated. Lots of street noise, but that is the trade for great location

Great location

Stayed in February 2024

Our room was facing the street and it was very noisy.

I loved the staff, hotel rooms, cleanliness and location.

Stayed in January 2024

Noisy at night due to the location, people outside partying, not the hotel’s fault.

Air conditioning worked well and water pressure and temperature in the shower were good. Handy to everything

Stayed in November 2023

We could hear music pretty loud, it was not disturbing but could be a thing for others

Stayed in October 2023

All was nice and good!

The hotel is more on the expensive side.However,it is worth it for the room you get and the fact that it has an elevator.The AC was really nice.It was central AC.I liked the view from the two balconies in the room.

Stayed in June 2023

pool hours could have been extended further

Stayed in June 2023

The ventillation from the couldn't be turned off even with the assistance of the staff. Maybe because of this, there was a mouldy smell in the room

This hacienda looks really good, the room was big enough with a nice balcony overlooking the pool, and it is close to everything. The receptionist helped us organise a snorkelling trip.

Stayed in March 2023

Noise from other visitors who stayed on a nook infront of our room (was up because of their noise- stayed and chat and laugh until past midnight). They dont care and u deratand even if we openned the room. (group of families more than 10).

Hacienda type, Mexican Vive, close to all eatablishment (downtown Playa del Carmen). Walking distance to Bus going to airport.

Stayed in February 2023

did not get my room cleaned

nice , had elevator big balcony

Stayed in February 2023

Rooms are very dark inside, no daylight, I felt locked up- only the rooms towards the street have daylight. Upon arrival had to wait more than half hr for check-in. Receptionist had to take care of another place too. After waiting one hr in line for passport control, another half for the bus ticket, the bus ride (all after a transatlantic flight) this was just the top. No wifi in the room, a hotel nowadays should invert in room wifi, not only offer it in common areas.

Spacious room, clean, centric. I do not complain about the music at night. Pl- del Carmen is a party place. If you want to have it quiet do not go there or stay away from the center. It is ones own decision to got there or not!!! Nice pool to use.

Stayed in December 2022

good location, good price and comfortable

Stayed in December 2022

it is near Coco Bongo so there is really heavy music at night, hard to sleep without earplugs

nice big room with comfy bed, good shower, balcony

Stayed in November 2022

amazing location

Stayed in December 2022

There was a strong smell of mildew, noticeable especially when the AC was off. Also I always feel like the room keys and remote controls are not clean.

I’ve stayed here 3 times now and like the location, decor, staff is always nice, and I like to treat myself with a bathtub when possible.

Stayed in October 2022

pillows and bedding should be updated. towels were new!

great location and loved the Mexican villa feeling!

Stayed in October 2022

The wifi was really bad and never worked in the rooms, everywhere else it worked poorly

Great price quality ratio, nice building and huge beds. Wasn't actually too loud at night, this depends pretty much on the room you get. Location is awesome

Stayed in October 2022

The shower, because it takes too long to heat up, and there’s no vacancy at the parking lot for everyone.

The property is very well located, clean and has a great and friendly staff. There are only two downsides: the water of the shower takes too long to heat up and the parking lot there’s no vacancy for every guest. But we managed to park everyday at the parking lot, so maybe it depends on the period you are hosted. I truly recommend this hotel, it’s beautiful and next to everything you will need, specially the 5th avenue, which has everything and more: restaurants, bars, stores, oxxo, 7 eleven, exchange houses, drug stores, etc. It is also close to the beach center. I loved my experience in here!

Stayed in October 2022

first room I got… fan in room wasn’t working and floor was dirty (needed a sweep). I was promptly moved to another room, which was great because it was raining and I was tired.

Beautiful hacienda, accommodating staff. Loved having a bathtub.

Stayed in September 2022

No hot water on the third floor. Right beside a club so it’s very loud at night.

Clean.

Stayed in August 2022