Blvd. Heroico Colegio Militar No. 101 Col Nueva Vizcaya , 34080 Durango, Mexico
#6 of 35 hotels in Durango
Guests' ChoiceBased on 87 hotel reviews
9.0Cleanliness
9.2
Comfort
9.3
Location
9.3
Facilities
9.0
Staff
9.0
Value for money
8.7
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 March 2024
Guerrero
United StatesGreat property. Very modern looking.
Stayed in March 2024
Reviewed: 10 March 2024
Alvaro
United StatesReceptionists and other staff act like robots, they don't make eye contact or greet you. They only engage when you are actually asking something to or from them.
I liked the security outside and the cleaning staff, they were the only friendly people there.
Stayed in February 2024
Reviewed: 14 October 2023
Enrique
United StatesWhat I didn’t like about the hotel is the mattress and the pillows. The mattress was uncomfortable that i had to sleep on the recliner next to the bed.
The staff are really nice.
Stayed in October 2023
Reviewed: 4 September 2023
Elizabeth
United StatesGreat safe place to stay.
Stayed in July 2023
Reviewed: 28 August 2023
Maritza
MexicoThe location was beautiful, and near a Starbucks, and a small mall. I enjoyed the peaceful environment and the view.
Stayed in August 2023
Reviewed: 9 August 2023
Maribel
United StatesThe service and location.
Stayed in August 2023
Reviewed: 10 May 2023
James
United StatesThey advertise refrigerator in room. This is the second time I have stayed here and both times the refrigerator did not work
Ease of parking. Food available nearby. Breakfast.
Stayed in March 2023
Reviewed: 5 February 2023
Rosa
Mexicoroom. bed
Stayed in February 2023
Reviewed: 16 January 2023
Omar
United Stateseasy access
Stayed in January 2023
Reviewed: 1 January 2023
Daniela
United StatesThe shower door wasn't closed off on the bottom, water went through the sink area. Also parking is off from the main elevator but just small things!!
Beautiful hotel with a great breakfast
Stayed in December 2022
Reviewed: 8 December 2022
Irma
United StatesStaff at the front desk were not friendly
Cleanliness
Stayed in December 2022
Reviewed: 26 September 2022
Guillermo
United StatesBreakfast.... they can make better improvements but in general was good
Fenomenal
Stayed in September 2022
Reviewed: 29 July 2022
Jorge
United Statesthe fridge inside a cabinet was way too noice, room has a huge window that was all dirty. no good view.
friendly staff, love the location.
Stayed in July 2022
Reviewed: 26 July 2022
David
United StatesVery friendly staff, rooms super clean and good breakfast. Plus u have a mcdonalds,dairy queen,starbucks,pizzeria, and a brewery near by to enjoy about 2 blocks away or less.
Stayed in July 2022
Reviewed: 28 February 2022
Luz
Mexico-
Breakfast and the staff at the lounge was awesome, fresh orange juice, meat, egg, beans, fresh brewed coffee and fruit, either sliced or to go. Congratulations.
Stayed in February 2022
Reviewed: 18 December 2021
Javier
United Stateslobby personnel
the place is great
Stayed in November 2021
Reviewed: 17 December 2021
Ivonne
United Stateswifi isn't strong enough
cleaninness great customer service
Stayed in December 2021
Reviewed: 14 November 2021
James
United StatesMost beautiful Hampton Inn we've ever visited.
Stayed in October 2021
Reviewed: 18 August 2021
Irma
United StatesEverything, the service was excellent, thanks to Hugo always communicating with me. Amazing customer service. Thank you
Stayed in August 2021
Reviewed: 3 July 2021
Esmeralda
United StatesI like the bed is so comfy
Stayed in July 2021
Reviewed: 9 April 2024
Andrea
HungaryHair in bed and bathroom. Breakfast is poor.
Friendly stuff.
Stayed in April 2024
Reviewed: 27 June 2023
Quiñones
United StatesWhen we took a shower, the water was rally cool
The breakfast was delicious and the bed was so confortable
Stayed in May 2023
Reviewed: 2 January 2023
Marc
Germanyit was dirty and the room smelled like sewage.
Perfect Location
Stayed in January 2023
Reviewed: 9 March 2022
Fernando
United StatesShower never got warm. No hot water.
Breakfast was fine. Location was good. Room was clean. Staff was friendly.
Stayed in March 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content