Avenida Juarez, 70, 06010 Mexico City, Mexico
#96 of 547 hotels in Mexico City
Guests' ChoiceBased on 453 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
9.4
Facilities
8.8
Staff
9.1
Value for money
8.3
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 April 2024
Marcos
BrazilBreakfast was good
Stayed in April 2024
Reviewed: 21 April 2024
Ajay
United StatesFirst room they gave us was dated and dirty. We pointed out to exec lounge team and they happily moved us to new room. Front desk staff was average.
Staff at executive lounge including breakfast crew was the reason we give 10. Concierge team was also helpful to arrange private car for day tour. View from the room and Location was convenient and safe. Lobby vibe was very good.
Stayed in April 2024
Reviewed: 19 April 2024
David
United StatesThe rooms it was very spacious but needed urgent updating
Stayed in April 2024
Reviewed: 10 April 2024
Sean
United StatesAmazing service! Could not have been treated any better by the staff, we actually had a friend of ours leave her phone in a taxi, and they went above and beyond to get it, which was such an above and beyond surprise!!
Stayed in February 2024
Reviewed: 22 March 2024
Paul
United KingdomNothing
The 26th floor lounge was a bonus Your concierge Jaimie was excellent Our suite was lovely
Stayed in February 2024
Reviewed: 19 March 2024
Gary
CanadaCan’t think of anything
The hotel has everything we needed .. great buffet breakfast and the executive lounge , gym and change room is great … location is perfect cheap taxi rides if needed to anywhere in the city
Stayed in March 2024
Reviewed: 16 March 2024
Kristen
United Statesnothing- it was great. wish we could have stayed longer. went back for the breakfast.
The breakfast was excellent and so was the view. Comfortable room and very clean. Easy check in.
Stayed in December 2023
Reviewed: 8 March 2024
Cecilia
United StatesNothing
Everything was fabulous
Stayed in February 2024
Reviewed: 28 February 2024
Francoise
United KingdomNothing
Great location. Spacious room. Staff really helpful
Stayed in February 2024
Reviewed: 26 February 2024
Tom
United StatesI found then sauna & jacuzzi to be subpar, the water was lukewarm and the sauna tepid.
Stayed in January 2024
Reviewed: 19 February 2024
Ivan
GuatemalaGood breakfast buffet
It location is near several commercial spots
Stayed in February 2024
Reviewed: 1 February 2024
Elizabeth
NorwayAt check in they gave me a room that wasn’t remodelled: old furniture and old ugly carpet on the floor. I complained. They fix it. Always a good experience with Hilton.
All. Location, service. The Honors club.
Stayed in December 2023
Reviewed: 29 January 2024
Shannon
United KingdomMy biggest complaint and something that I'm very disappointed about, is that we booked the hotel specifically to use the pool area the day we flew home. We paid for a hotel deliberately that had a rooftop pool which is harder to find in Mexico City. Unfortunately, we weren't told at the time of booking (nor before we arrived) that the pool area wasn't accessible all day due to a private event. Guests should be told in advance. If we'd been told the services and facilities we had booked for wouldn't be available then we wouldn't have chosen the venue. What's more, that because we wanted a pool for the day we needed to go to an alternative venue to use their facilities and pay an expensive cost for a day pass. Again not something we'd planned for
The staff within the executive lounge were incredible. Very friendly and brightened up our day. Specifically Leonel Size and comfort of the room was brilliant. Huge room, comfy beds, and massive bathroom with fantastic shower We had access to the executive lounge meaning we were able to have free happy-hour drinks and snacks at certain times. A really big bonus and great service to have around sunset Great cocktails Really useful concierge staff who took a delivery for us before we arrived, and help us find some places to go Whilst we didn't visit it, the spa looked lovely
Stayed in January 2024
Reviewed: 28 January 2024
Netza
United StatesThe staff was superb! Especially Victor at the breakfast restaurant. But everybody was so nice and professional
Stayed in January 2024
Reviewed: 28 January 2024
Solorzano
GuatemalaMy room door wasn’t secure enough. Felt like it can be opened easily
Very near to restaurant and other
Stayed in January 2024
Reviewed: 9 January 2024
Rawyah
AustraliaThe bathroom was really smelly like mould smell that needs to be really sorted as mould can make you soooo sick !!
It’s a great location !
Stayed in December 2023
Reviewed: 6 January 2024
Jose
United StatesMattress and amenities in the room
Location and restaurants
Stayed in January 2024
Reviewed: 1 January 2024
Xinxing
United StatesGood location
Stayed in November 2023
Reviewed: 18 December 2023
Eugenia
MexicoSpacious room, with living room and desk. Really clean and Business Center was great, with drinks, coffee, tea, cookies and tea.
Stayed in December 2023
Reviewed: 11 December 2023
Christina
United KingdomA small amount of mould on the bath sealant. That's about it. I'm not sure I've been in a hotel where there hasn't been a small amount of mould somewhere.
The hotel was wonderful. Staff were exceptional - kind and efficient. Room was large and comfortable. Large bed was indeed a large bed rather than two singles, power by the bed, Aircon quiet and effective. Bath and shower. Great location - can walk to center. Just great.
Stayed in December 2023
Reviewed: 7 December 2023
Hopkins
United StatesRoad to the hotel was always busy and congested.
Rooms were very clean and comfortable. Complimentary breakfast was excellent and the wait staff were very helpful and friendly.
Stayed in December 2023
Reviewed: 27 November 2023
Karla
HondurasToo much dust in the room
Stayed in November 2023
Reviewed: 3 September 2023
Rene
FranceEverything was liked
The staff and the comfort
Stayed in August 2023
Reviewed: 29 August 2023
Saha
United StatesEveryone was so kind and the room was comfortable
Stayed in August 2023
Cheltenham, UK
Khao Lak, Thailand
Livigno, Italy
Vincennes, USA
Capalbio, Italy
Clausthal-Zellerfeld, Germany
Puerto de Mogán, Spain
Manila, Philippines
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content