Av. Perseo Oriente, 2502 Col. San Martinito, 72825 Puebla, Mexico
#22 of 152 hotels in Puebla
Guests' ChoiceBased on 109 hotel reviews
9.1Cleanliness
9.2
Comfort
9.2
Location
9.3
Facilities
9.0
Staff
9.2
Value for money
9.1
Free WiFi
9.0
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End of dialog contentReviewed: 8 May 2024
Michael
CanadaStreet access for pedestrians was difficult with car ramp right in front! Access by a taxi then for them to leave is impossible! GYM/POOL level marked G just like the G for ground floor! No buckets in room for ice.
Simple rooms with all the right things. Breakfast was PHENOMENAL!I missed first morning but enjoyed second morning. Missed third morning duel to my leaving early!
Stayed in May 2024
Reviewed: 18 March 2024
Peter
MexicoRestaurant in the evenings
Stayed in March 2024
Reviewed: 15 December 2023
Roberto
CanadaBreakfast had nice Mexican options but also classics. The view of the volcanoes from the breakfast room was awesome
Stayed in December 2023
Reviewed: 4 December 2023
Froylan
United StatesNo, refrigerator on room…
Excellent..! Good location..! Will visit and recommend to friends…
Stayed in November 2023
Reviewed: 9 November 2023
Juanita
United StatesThe room needed some maintenance upkeep. A little confusing at first with lobby not on ground level.
Clean. Friendly staff. Great breakfast.
Stayed in November 2023
Reviewed: 23 October 2023
Dona
United StatesPlace was very clean, room was very organized. Breakfast was great. We love staying there
Stayed in October 2023
Reviewed: 28 September 2023
Mariamedellin73
MexicoBreakfast was not good. Limited options and too spicy.
Good sized rooms and very clean.
Stayed in August 2023
Reviewed: 19 June 2023
Maria
United StatesBad smell in the air in swimming pool area and many mosquitos
Clean
Stayed in June 2023
Reviewed: 10 April 2023
Luisarz96
MexicoThere were a lot of people and the pool was a little bit dirty
Service and amenities were excellent
Stayed in April 2023
Reviewed: 7 April 2023
Chris
CanadaA little bit hard to find. They need better signage.
The breakfast was excellent—lots of variety.
Stayed in April 2023
Reviewed: 27 March 2023
Montserrat
MexicoThere’s no shadow in the pool
Breakfast
Stayed in March 2023
Reviewed: 21 March 2023
Fabiola
NetherlandsIt was good. Had a good variety and if you needed something extra the stuff was there to get it for you. Overall it was very good. Taste and quality wise was very good.
Stayed in February 2023
Reviewed: 1 February 2023
Andrea
MexicoThey don’t have windows, the only way to have air it’s from the air conditioner and my couple it’s allergic to it. So it was a problem. The ballet parking don’t want to park your car, and then ask you for tip
The beds are really comfortable, it’s really clean. The breakfast it’s good, they have all the necessary and they have the best location
Stayed in January 2023
Reviewed: 14 November 2022
Edgar
Mexico.
Excellent service
Stayed in November 2022
Reviewed: 29 October 2022
Zoltan
IrelandWe couldn't access the roof top pool, for some reason our room card didn't open the door. Although we could get in to the gym which is really nice.
Super kind welcome at reception, everyone was helpful and very polite.
Stayed in October 2022
Reviewed: 22 August 2022
Claudia
MexicoExcelente buffet variado y rico
Stayed in August 2022
Reviewed: 27 July 2022
Monica
United StatesThe front desk workers were very polite
Stayed in June 2022
Reviewed: 23 July 2022
Rendal
United StatesWhat I didn't like is their lack of usb charger ports in order to charge our devices.
Everything was satisfactory. Had excellent staff and they were honest and honorable.
Stayed in July 2022
Reviewed: 10 July 2022
Beatriz
Mexicoslow valet parking, my daughter left a necklace on the bathroom sink and went out. The next day it was missing
location, good breakfast
Stayed in July 2022
Reviewed: 17 June 2022
Sandra
United Statesthe shower was a little dirty , looked like the edges were not really scrubbed
the room service and food was good. you need a room key to use the elevator up. i felt safe loved valet parking I was over driving and it was nice to have vehicle parked the breakfast was delish and had variety
Stayed in June 2022
Reviewed: 6 June 2022
Eva
GermanyInformation at Reception was incomplete as to pool hours, towels and access. You have to press a button with no explanation when wanting to get to the pool ramp. One pool ladder needs fixing. Reported. The pool tiles might need cleaning. No dressing area, no bath robe. No machine for drinks on floor 7 and sun deck. Free breakfast: There were 2 early groups finishing off everything, kids and coaches. Staff were having challenges to replenish, on a Sunday, even before 9 am!
Short term availability of 3 rooms for 3 grown-ups. Swimming pool open air on the top deck, from 5am to 11 pm. No supervision. We received a courtesy from the Hotel as they are celebrating 8 years in Puebla. Breakfast restaurant very clean, good staff.
Stayed in June 2022
Reviewed: 18 April 2022
Pablo
MexicoI think the breakfast options for the buffet could be a bit better, but overall it was good.
I liked that the room was clean and the staff was very polite, they were very helpful, also the swimming pool was nice, the water was warm and the view was very cool. I liked the gym facilities and room service.
Stayed in April 2022
Reviewed: 30 March 2022
Socorro
United StatesExcelente staff and customer care. The breakfast has a lot of variety and delicios.
Stayed in March 2022
Reviewed: 3 March 2022
Francely
United Statescleaning can be improved
modern and affordable
Stayed in February 2022
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