We had 2 rooms but the room I was personally staying in had problems with the air conditioner. It wouldn't cool at all and during the day it got uncomfortably warm. We had to be transferred to another room due to this issue.

The rooms were clean, comfortable and big enough for my family. The kids enjoyed being able to go to the beach and then the pool. Everything was clean. Carlos at the front desk was very attentive and made sure to take care of any problem we encountered.

Stayed in August 2023

Food and drinks are hugely overpriced/marked up. The property itself and furnishings are pretty outdated - Holiday Inn should spend some money on it. Wouldn’t recommend visiting at the weekend if you’re looking for peace and quiet. Kids overran both pools and in the afternoon they had music blaring by the pool (the same playlist 2 days in a row)

Amazing view Majority of staff were helpful and friendly Nice pool Carlos at reception, who was as wonderful as all previous reviews said Easy beach access from the hotel

Stayed in July 2023

The stay was comfortable, and got added due to the excellent team of staffs , all the staffs are too good, supportive and everyone is having a ready to help attitude. A big Kudos to Mr. Carlos who is at reception ! He was having such a welcome attitude, helped us by personally coming and giving water bottles in night time, also suggested couple of good places and menu/restaurant to try in Acapulco. This certainly added a lot of value add to my stay (especially when you are a foreigner and dont know Spanish)...God Bless you Carlos !

Stayed in July 2023

Price 😁

To expensive for what it is

Stayed in June 2023

No parking in the hotel.I have More money extra for the parking out the hotel

No eat

Stayed in April 2023

Dirty pool and no private beach

The service and rooms

Stayed in March 2023

That i got food poisoing from a ranch dressing at the hotel. I order some pizza and boneless with ranch dressing while i was at the pool with my family , and got sick for 3 days throwing up going to the bathroom like crazy that i had to go to the doctor and get medicine for it, 4 inyeccions and pills treatment for 5 days.

I liked the hotel.

Stayed in December 2022

One of your people front desk he's attitude 😂

Have a little bit, attitude

Stayed in November 2022

la vista maravillosa

Stayed in August 2022

No parking In Hotel . Not good. Parking is Far from Hotel.

Food

Stayed in August 2022

Breathtaking view from room balcony. Polite and professional hotel team.

Stayed in July 2022

I wish breakfast was more American options, cereals Vs Mexican..how much hot sauce can you eat? Mexicans love spicy food and hot food but not for breakfast..didn't like the flying flies over the fruit plates, ants are a problem by the pool it qould be nice if they sprayed for insects. Not enough wall outlets near bed.

Budget, pool, beach location, views from room 815, hamburgers were well prepared

Stayed in July 2022

The breakfast menu

Osean view

Stayed in June 2022

the reception in arrival.

the location, clean, room very comfortable,

Stayed in May 2022

The restaurant. Place did not look very inviting.

View was excellent. Cleaning staff was great.

Stayed in April 2022

Location was great with open views. The Staff was nice and the bar at the swimming pool could make good cocktails fast. I enjoyed the sound of the waves cracking the shore at night but I could not avoid a couple of mosquitoes. The room did not have refrigerator however.

Stayed in April 2022

facilities & breakfast

Location, sea views and facilities

Stayed in April 2022

NA

pool

Stayed in April 2022

When we did the check in we asked for 2 keys and the girl refused our request, she said that she could give it us until the next day. Until we asked it again and again :(. I also would like to have a more complete view of the beach in the room.

I liked the attention of the personnel in general, the beautiful view and also the view in the swimming pool

Stayed in April 2022

Bed, sheets, furniture and everything in general looks and feels old. The bathtub was dirty.

Great prices, but you get what you pay for. The poo and restaurant zone is the best part definitely. Be sure to ask for a big room with balcony with sea view.

Stayed in January 2022

The hotel was a bit dated. Not as well appointed with toiletries. Towels, not as new as I would have expected but certainly adequate. The balcony needed more attention.

View exceptional! Great location. Staff pleasant and well run. Checking in and out was very quick.

Stayed in March 2022

Breakfast is better have on street, rather than in the hotel. The quality does not match paied value.

Stayed in March 2022

The air conditioning is not really strong

Stayed in February 2022

Poor gym space.

Beautiful view. Breakfast not so bad.

Stayed in February 2022

Old furniture in the room

Friendly staff

Stayed in January 2022