Avenida Costera Miguel Aleman, 2311, Costera Acapulco, 36390 Acapulco, Mexico
Based on 163 hotel reviews
8.1Cleanliness
8.3
Comfort
8.4
Location
8.6
Facilities
7.8
Staff
8.3
Value for money
7.7
Free WiFi
8.0
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End of dialog contentReviewed: 25 September 2021
Benmarru
MexicoThe reception is 1 floor below the entry level so carrying the bags is heavy and annoying, especially during check out. One elevator was not working and of the remaining 2 one couldn't get to the pool level. The breakfast was a disaster, buffet breakfast was advertised and even it was stated in the hotel "rules" that we were handed at check in, the staff even said that the breakfast would be buffet, what a bad surprise when the included breakfast was a subpar lousy menu. The beach is nonexistent as the whole front of the hotel leads to rocks. The "ocean view" that we paid in the room was partial, very disappointing
The room was clean. The location is easy to find.
Stayed in September 2021
Reviewed: 22 September 2021
Angelique
United StatesClean, incredible view, friendly staff, let check in early
Stayed in September 2021
Reviewed: 19 September 2021
Andyboy675
United StatesWhen I checked in late at night was given a dirty room so I had yo go back all the way down to reception for new keys to a different room. The overnight person at the entrance was so rude asking for information on my company and sorted me twice to the room to verify I had a room, makes no sense when I showed him the keys. Also that same time keys stopped working so I had to go back twice to reception. Also no ice machines? Very disappointed.
Location was great and pool was awesone.
Stayed in September 2021
Reviewed: 15 August 2021
Maria
United StatesRoom was really clean
Stayed in July 2021
Reviewed: 31 July 2021
John
United StatesIt was run down and dirty, no air conditioner in common areas, bad smell throughout the hotel. Noisy , location was in the run down part of Acapulco. We moved to another hotel.
We had a very nice view from the room
Stayed in July 2021
Reviewed: 17 July 2021
Plaza
MexicoAparently having booking with agency booking.com represent losing all IHG member Beneficts. My Kiddos receive Zero of the staff amenities
Property is very poor condition now , comparing with Paris holiday inn it’s a crappy place
Stayed in July 2021
Reviewed: 3 July 2021
Mario
United StatesThe food at the restaurant.
The accessibility to the beach.
Stayed in May 2021
Reviewed: 1 July 2021
Maria
United StatesIf I had a chair so I would be able to do my homework
The food is overprice, the beds is ok but it will help a chair in the room
Stayed in July 2021
Reviewed: 29 June 2021
Elizabeth
United StatesThe pools were dirty, the tile around the pool were moldy. All the railing had rust around them. Paint was gone. Food is very expensive and gross. No outside food or drinks by the pool. You can not take food or drinks in the room. You have to leave a $200 pesos deposit per towel.
The views to the ocean. The room is big and spacious.
Stayed in June 2021
Reviewed: 26 June 2021
Garcia
United StatesWell was great,the only was,,only one problem ,slot guess come in last nite and the didn't,let me sleep well,too much noise,other then that was,great
Everything
Stayed in June 2021
Reviewed: 8 June 2021
Husam
LibyaI like the location and the stuff was nice
Stayed in June 2021
Reviewed: 4 May 2022
Anonymous
United Statesthe bad service at front desk and restaurant
the location, room and maid services
Stayed in April 2022
Reviewed: 14 January 2022
Anonymous
United StatesLocation. Excellent customer service pertaining our accommodations. COVID protocol followed 100%.
Stayed in January 2022
Reviewed: 14 January 2022
Anonymous
Mexicoanything was fine
clean
Stayed in January 2022
Reviewed: 20 September 2021
Anonymous
United StatesMy room it full of small ants 🐜 on the floor and it seems like everything was fixed or repaired on a baget ( cheap ) And the whole place is tiled and they aren't pet friendly! Nothing a well trained pet would destroy. And everything time you go in out of the place they stop you like you are a criminal. Very uncomfortable when they already stopped you aphew time with 6 hrs I'm sure they know you by than.
Well maner receptionist! Is about it! But the rest of the stuff it seems like they're guarding gold or criminals inside! ....
Stayed in September 2021
Reviewed: 20 April 2023
Damian
IrelandThere are no comments available for this review
Stayed in February 2023
Reviewed: 10 April 2023
Sisco
IrelandThere are no comments available for this review
Stayed in March 2023
Reviewed: 5 April 2023
Diana
MexicoThere are no comments available for this review
Stayed in March 2023
Reviewed: 15 February 2023
Lorn
CanadaThere are no comments available for this review
Stayed in February 2023
Reviewed: 21 December 2022
Javier
MexicoThere are no comments available for this review
Stayed in December 2022
Reviewed: 8 December 2022
Maira
United StatesThere are no comments available for this review
Stayed in November 2022
Reviewed: 23 September 2022
Raymundo
United StatesThere are no comments available for this review
Stayed in September 2022
Reviewed: 2 September 2022
Luis
MexicoThere are no comments available for this review
Stayed in August 2022
Reviewed: 15 July 2022
Marisol
United StatesThere are no comments available for this review
Stayed in July 2022
Reviewed: 14 July 2022
Evangelina
United StatesThere are no comments available for this review
Stayed in May 2022
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