The music in the pool was a little loud

It’s very well care taken. The service of all the staff is great !

Stayed in May 2024

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Everything is perfect

Stayed in April 2024

There was a problem in our room with the hot water, sometimes it worked sometimes it didnt, and when it worked it took very long to come out, we had to leave the water running like 10 minutes before it started. We reported it several times, and they told us always they would check it but it never really worked. There is a little artificial river in the gardens with some fishes in it, is very beautiful but the water level was very low and the poor fishes were really struggling to keep themselves in the water

It is a beautiful hotel in an amazing location. Its full of little details and hidden areas that gives an amazing vacation and relaxing feeling, and everything perfectly decorated and taken care of. The food is delicious and very well served

Stayed in April 2024

The roads going to the resort are appalling. Very rough. Getting out of town was very difficult as well as there was many roads closed and we many many attempts to find another way out of town including having to go up one way streets the wrong way to find an exit.

The Location is Amazing.

Stayed in March 2024

However I would like to point out that the room we were given wasn't the same category as the one we paid :(

Hotel exceeded my exactions, it's beautiful and has many spaces for many activities. I visited for Holistic Fest and it was incredible.

Stayed in March 2024

Not adults only hotel, the were infants guests

There were a few infants guests

Stayed in February 2024

Food was overpriced and not as good as much cheaper local restaurants in Tepoztlan

The location, decor, and facilities were excellent

Stayed in December 2023

Communication of upcoming activities at reception was not the best. Better communication between the spa and the reception would be great. The room was wonderful but small things could have been improved such as, a wifi code upon arrival, being made aware that the bluetooth speaker remote needs to be requested and is not provided. The hotel "manual" did not come with breakfast times and a menu would be useful when ordering room service.

The hotel is one of the most peaceful retreats we have ever experienced. Luxurious, beautiful and relaxing. We thoroughly enjoyed our meal at the restaurant and the meditation and yoga suites. Reception staff were always on hand to help with any questions and helped order us a taxi and luggage storage upon check out.

Stayed in November 2023

The environment and exclusivity

Stayed in August 2023

There no ATM close

Is a really good vibe place, amazing views, and a good spa staff

Stayed in August 2023

Excelente views and food!

Stayed in August 2023

El hotel, la tranquilidad, el buffet

Stayed in August 2023

The time of service in the restaurant are excellent.

The view, the quiet room and the restaurant

Stayed in July 2023

The pool wasn’t as clean as I expected and the room we stayed in was very very hot, even at night and there was no air conditioner to cool it down.

Beautiful location, well-kept grounds, spacious

Stayed in June 2023

The breakfast was great! The hotel is beautiful and the service was amazing too.

Stayed in July 2023

This place is an oasis in Tepotzotlan. The accommodation and service are top notch. We loved the spa, pool, mountain view, and tranquility.

Stayed in May 2023

Very slow service and not the Best food

Great location, great facilities, Great temazcal!!!

Stayed in June 2023

Bathrooms are a bit outdated everything else was perfect

Loved it

Stayed in May 2023

I like everything

Everything was amazing

Stayed in May 2023

I like all ;)

the whole place very unique & updated! pictures clear showers the old building was remodeled to a beautiful boutique hotel stuff was very kind the top roof restaurant was great 😊

Stayed in April 2023

Beautiful hotel and great food and services

Stayed in April 2023

I have more expectations about the food. The portions are good, but the flavor not

The very good service (in general), the peace and tranquility of the property

Stayed in April 2023

No me permitieron late check out

Stayed in April 2023

The food was just OK, and there were very few vegan options. The power went out for several hours and they only accepted cash payments during that time. Running water was also not working during this time. We had a bad experience trying to leave the hotel; we waited over an hour after they tried calling us a cab (the power outage didn't help this as they had connection issues). We ended up walking back to town because we didn't want to wait any longer. The walk ended up being surprisingly lovely - we went at sunset and the views were beautiful; however, for someone who has trouble getting around or a large suitcase that would have been a huge pain. It didn't seem like they had a proper process in place for arranging transportation for guests.

Stunning location in the mountains, beautiful & peaceful gardens with pools, ponds, waterfall, lush green grass and vegetation. The pool was refreshing but not too cold, and the hot tub was lovely and warm. We had plenty of space and peace and had a very relaxing weekend.

Stayed in April 2023