Independencia 305, 51200 Valle de Bravo, Mexico
#20 of 49 hotels in Valle de Bravo
Guests' ChoiceBased on 30 hotel reviews
8.5Cleanliness
8.9
Comfort
8.7
Location
9.0
Facilities
8.4
Staff
9.1
Value for money
8.0
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 22 April 2024
Davide
SpainNice swimming pool and very abundant breakfast
Stayed in April 2024
Reviewed: 23 February 2024
Adela
United StatesN/a
Location, affordable luxury
Stayed in February 2024
Reviewed: 10 April 2023
Jakob
GermanyWe had at one night a lot of noise outside that interrupted our sleep multiple times.
Very good location and service, nice pool and look of the whole place.
Stayed in April 2023
Reviewed: 9 February 2023
Hafed
LibyaThe breakfast need to be improved
The location is good
Stayed in December 2022
Reviewed: 5 October 2022
Massimo
United StatesUnfortunately there are few dogs across the street that are barking for most of the night making it difficult to sleep. The next day, the front desk lady changed us into another room far away from the street and we were able to sleep and relax without any more issues.
All the staff members were very helpful in accommodating our needs. They really took care of us and they went all the way to make us happy. It was a pleasure to deal with them.
Stayed in October 2022
Reviewed: 5 September 2022
Ryan
United StatesThe price was somewhat high. They took us at the last minute and there was an electric outage during our stay.
Great location, jacuzzi tub and good breakfast served.
Stayed in September 2022
Reviewed: 16 March 2022
Sara
Mexico- Thin windows and walls; slept poorly both nights due to noise in the neighborhood - Surrounding neighborhood is run down
- walking distance to restaurants, market and the lake - caring attentive staff - attractive pool area - breakfast
Stayed in March 2022
Reviewed: 21 February 2022
Erika
United StatesBreakfast wasn’t great and the hotel was noisy in the mornings, wasn’t able to sleep in on Sunday since the where using some type of leaf blower at 8am.
The staff was great, super nice and helpful bed was very comfy. The free parking is awesome and they allow you to extend that even after checkout whenever possible.
Stayed in February 2022
Reviewed: 20 May 2024
Carlos
MexicoLack of maintenance, the bathroom door don´t close
Every was fine, but not for the price I paid
Stayed in May 2024
Reviewed: 21 March 2023
Pablo
Mexicono water pressure in the shower, noisy rooms, barking dogs
Amazing location
Stayed in March 2023
Reviewed: 20 September 2021
Rodrigo
MexicoTerrible noises at night, didn’t sleep one bit.
Good spa, pool and restaurant.
Stayed in September 2021
Reviewed: 8 February 2022
Anonymous
Mexicovariety of food inside the place
the location and nature
Stayed in February 2022
Reviewed: 15 January 2024
María
MexicoThere are no comments available for this review
Stayed in January 2024
Reviewed: 15 January 2024
Maria
MexicoThere are no comments available for this review
Stayed in January 2024
Reviewed: 10 November 2023
Nicola
MexicoThere are no comments available for this review
Stayed in November 2023
Reviewed: 7 February 2023
Rebecca
United KingdomThere are no comments available for this review
Stayed in February 2023
Reviewed: 19 December 2022
Zihan
United StatesThere are no comments available for this review
Stayed in December 2022
Reviewed: 19 September 2022
Vilardell
MexicoThere are no comments available for this review
Stayed in September 2022
Reviewed: 21 June 2022
Arend-jan
NetherlandsThere are no comments available for this review
Stayed in June 2022
Reviewed: 14 June 2022
Ekaterina
MexicoThere are no comments available for this review
Stayed in June 2022
Reviewed: 25 April 2022
Paola
MexicoThere are no comments available for this review
Stayed in April 2022
Reviewed: 18 March 2022
Felipe
MexicoThere are no comments available for this review
Stayed in March 2022
Reviewed: 14 February 2022
Erik
MexicoThere are no comments available for this review
Stayed in February 2022
Reviewed: 1 February 2022
Martin
GermanyThere are no comments available for this review
Stayed in January 2022
Showing 1 – 25
Osterode, Germany
Ravda, Bulgaria
Campos do Jordão, Brazil
Donovaly, Slovakia
Montecatini Terme, Italy
Weymouth, UK
Taipei, Taiwan
Marina di Ragusa, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content