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Reviews of Hotel La Joya Isla Mujeres 4 stars

Secc. F Mz 43 L20 Carretera Garrafon Fracc Mar Turquesa, 77401 Isla Mujeres, Mexico

#7 of 46 hotels in Isla Mujeres

Guests' Choice

Review score

Based on 507 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    8.7

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    8.3

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 2 June 2024

    8.0
    kinda meh.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 4 nights

    Not a beach, it was all rocks

    Breakfast

    Stayed in May 2024

  • Reviewed: 28 May 2024

    10
    Amazing views plus very comfy 👌
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 3 nights
    • Submitted via mobile

    Shower drain was kinda not working, we finished with lots of water after a shower.

    The pool view towards the sea. The room 6 with beautiful garden.The little cat Toto makes us feel at home. The waiter at the bar was so nice and gentle.Location.Healthy breakfast every morning delivered at the beautiful terrase.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    10
    I wouldn’t stay anywhere else on this island. Perfect view, beautiful rooms, 100% recommend.
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 3 nights
    • Submitted via mobile

    I could not say one negative thing about this place.

    Everything in this place is gorgeous. The view is magical and the hotel has steps leading to a beautiful spot in the water where you can snorkel and do kayaking. Rooms are spacious and spotless clean! Staff were lovely and helpful.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Nothing, it was perfect.

    Beautiful setting, very friendly and helpful staff, stunning sunsets and spacious rooms. We loved everything about our stay. Just be mindful it's in a quieter section of the island so you probably need to hire a golf cart or use taxis to get around. There is however a bar and restaurant on site and restaurants and beach clubs within a few minutes walk.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Nice spot but because of the state of the property we had to really be aware of the kids and safety regarding railings a
    • Leisure trip
    • Family with young children
    • Penthouse Apartment
    • Stayed 2 nights
    • Submitted via mobile

    pool wasn’t clean and the property needed some love. Some safety issues with the construction of the property.

    location

    Stayed in May 2024

  • Reviewed: 19 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights

    Lots of stairs, access to the beach over stones.

    Hotel located in quite southwest side of island, rooms with a terrace with a beautiful view, breakfast with delivery to the terrace, nice pool.

    Stayed in March 2024

  • Reviewed: 13 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Suite with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    100 stairs from our room to the water. Got the dreaded room 14. The view from the deck made up for the view from our room.

    Stayed in February 2024

  • Reviewed: 9 May 2024

    10
    Beautiful property with wonderful hotel cat included!
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Food & drink prices too much!

    Gorgeous property! Staff couldn’t be nicer!😊beautiful breakfast delivered on terrace in am included! AC works great!

    Stayed in May 2024

  • Reviewed: 9 May 2024

    9.0
    Hidden gem, amazing value for money
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The shower head kinda sprinkled water everywhere.. Mainly because it is old. Apart from that everything was nice

    Kind staffs, peaceful coast and amazing food The room was clean and the bed was comfy. The view from balcony was heavenly.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    8.0
    Absolutely amazing. We didn’t want to leave and will be back!!
    • Leisure trip
    • Family with young children
    • King Suite with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    You have to be good with stairs! The hotel is set into a cliff side (which is part of its beauty) and the natural stone staircase runs all the way from reception to pool to the shore. Solid railings and our kids (2 and 5) did great with the up and down.

    This property is a gem! This colorful little hotel strewn with plants and fountains just transports you into vacation mode. The view is incredible, food was delicious, pool area was perfect for kids and adults and the staff were helpful, friendly and accommodating!

    Stayed in May 2024

  • Reviewed: 3 May 2024

    9.0
    A true gem on the best part of the island, we will be back!
    • Leisure trip
    • Group
    • King Room
    • Stayed 3 nights

    It's not that I didn't like this but there are tons of stairs. My friend took a tumble one day and luckily she was OK! Definitely not for those who knee or joint issues. Water pressure wasn't amazing in the shower but it didn't really bother us!

    We stayed at this hotel for my 40th birthday. There were 8 of us and we had 4 rooms. Each room had an amazing view and the breakfasts on the balconies each morning were superb! The staff was super friendly and would accommodate our party on one balcony so we could all eat together. I loved being on the quiet side of the island away from the chaos. It took about 20 minutes to get into town on a golf cart and about 10 minutes in a taxi. Love that you could get drinks/food by the pool. Wish there was more of a beach but that's not really the case on this side of the island. Swimming in the ocean was great on the days the wind wasn't super intense (bring tevas or shoes to wear in the water as it's a bit rocky getting in). Tons of beach clubs nearby with great swimming so we got plenty of time in the ocean.

    Stayed in March 2024

  • Reviewed: 1 May 2024

    10
    Beautiful, relaxing and fun vacation- YES!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 6 nights

    We loved our stay at Hotel La Joya. Enjoyed breakfast on our patio every morning, music by the pool in the afternoons and the beautiful view. Service was great. It felt like our little piece of paradise.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    10
    Awesome experience
    • Leisure trip
    • Couple
    • King Suite with Sea View
    • Stayed 8 nights
    • Submitted via mobile

    Beautiful location and staff were great.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    8.0
    lovely!!!!!
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    would love to stay longer, but quite expensive. what we were quoted on Booking.com, was not the price we paid upon arrival, however, we wanted to stay so we paid.

    quiet, cozy, cool layout, a secret place

    Stayed in March 2024

  • Reviewed: 21 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Ot had a bath tub in bathroom!

    Stayed in April 2024

  • Reviewed: 19 April 2024

    8.0
    Would recommend to anyone for a quieter stay.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 8 nights
    • Submitted via mobile

    Although bathroom was large and clean, toilet needed a new seat, and was very difficult to flush. Probably due to island water issues, but shower was either freezing or scalding. Could have used some glasses in the room.

    Spacious, clean, colorful, amazing view/access to water. Breakfast included, and restaurant/bar on site. Clean pool and adequate loungers/umbrellas available. Comfortable bed. Staff was friendly and very helpful.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    9.0
    Some growing pains, but this is a hidden gem that shouldn’t be changed too much.
    • Leisure trip
    • People with friends
    • King Suite
    • Stayed 4 nights
    • Submitted via mobile

    Please bring back the filtered water for guests! Also maybe one more cook in the kitchen. 😊

    I love everything about this property.

    Stayed in March 2024

  • Reviewed: 14 April 2024

    10
    Lovely accommodations with a beautiful view!
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    They do not have too envelopes and we forgot to leave staff cleaning our rooms tips.

    Such kind staff, perfect accommodations, great location for view of beach and beach access, private, optional breakfast on your personal porch.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Beach Access, breakfast in the room, and pool was great!

    Stayed in April 2024

  • Reviewed: 6 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Stairs. Its not for handicap... for us it was great

    We loved the location. The pool. The resturant was good. There is a sand beach (if you must... we loved the snorkel)

    Stayed in April 2024

  • Reviewed: 5 April 2024

    9.0
    Relaxing and comfortable stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights

    As others said, there are about 4 flights of stairs from street to beach. The lower flights of stairs are cement and sometimes a bit irregular, so one has to pay attention. Also, the pool water was a bit cloudy and could have been cleaner. The area to enter ocean is very rocky. We had thin water socks/shoes that did not provide enough protection; need a regular pair of water shoes to comfortably enter water.

    Really cute and quaint hotel. Very peaceful and relaxing. The breakfast on the room patio was just fantastic. Also, afternoon sunsets were amazing. Very nice to be away from the more hectic center of town.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    10
    we have stayed at La Joya many times, all wonderful, except when the large boats float into the area
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 5 nights

    breakfast are always delicious, there really is no beach to speak off.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Penthouse Apartment
    • Stayed 1 night
    • Submitted via mobile

    Everything was perfect! Views were incredible

    Stayed in March 2024

  • Reviewed: 29 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    We liked it all!! View amazing Rooms were large Great to have a bar on premises

    Everything was great Goal was R@R accomplished!!! Thank you

    Stayed in March 2024

Showing 1 – 25

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