Calle 60 # 444 X 49 Y 51, Centro, 97000 Mérida, Mexico
#147 of 175 hotels in Mérida
Guests' ChoiceBased on 103 hotel reviews
7.6Cleanliness
7.8
Comfort
7.8
Location
8.9
Facilities
7.2
Staff
8.1
Value for money
7.6
Free WiFi
7.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 February 2024
Rogelio
MexicoI couldn’t connect to WiFi network
Location
Stayed in February 2024
Reviewed: 25 February 2024
Selene
MexicoThe room had initally a weird smell. A bit rundown. There was loud music coming from a bar next door.
Great choice for anyone on a tight budget and looking for a great location. Rooms were clean, hot water and water pressure were good, and AC was working. Service by the pool was good too.
Stayed in February 2024
Reviewed: 21 February 2024
Daniela
MexicoWas bit deteriorated, the kids play room was bit old, broken chair. But the pool are was good.
Great location
Stayed in February 2024
Reviewed: 5 January 2024
Carlos
United StatesN /a
Not applicable
Stayed in January 2024
Reviewed: 22 October 2023
Isaac
MexicoIt seems that the hotel has passed their golden age... You can realize that on their facilities which are old. The rooms are small and some utilities doesn't work well. The day of my stance the elevator doesn't work and some bathrooms were unavailable. One think I really like was their restaurant, the meals were delicious and the options of the buffet were wide. This will be the only thing that could make me return to the place, the breakfast, but not to spend the night again.
I like the location it is very close to downtown and all the nightlife which has to offer Merida's center
Stayed in September 2023
Reviewed: 28 September 2023
Memo
MexicoThere was just one old elevator working, the other one seems in maintenance.
The location of the hotel is at the city center. You can visit by walking different touristic points of the city. Also it has its own parking place. The pool was nice and the buffet breakfast one the best.
Stayed in September 2023
Reviewed: 8 August 2023
Vasken
Mexicoa little run down . the hotel needs a good renovation .. until then, prices should come down a little .. like 25% or so ..
I had the 4th floor executive suite at the front extremity of the building .. they come one per floor , overlooking the calle 60 that goes from south to north .. room is nice , good size living room and bathroom . Very quiet Very nice room all in all
Stayed in May 2023
Reviewed: 28 April 2023
Fabiola
Mexicothe staff was kinda rude and didn’t try to explain some things
the location
Stayed in April 2023
Reviewed: 15 March 2023
Maria
United StatesWe had the suite with the attached balcony. Great for sunbathing, great for privacy, but then also - no view of anything. It was also a little bit of a hike getting from our room to the front entrance. If it was raining we'd get wet before leaving. Only issues though. Really nice stay overall.
The room was spacious, the staff members were courteous, and the location was exceptional. Close to parks, shopping, restaurants, and the Paseo de Montejo strip. The pool was lovely and the entire facility was clean and well-kept.
Stayed in March 2023
Reviewed: 2 February 2023
Wayne
Canadagood for the price. good staff. nice pool.
Stayed in January 2023
Reviewed: 16 January 2023
Mayorga
Mexicobed, couches are old and need to be updated, because feels uncomfortable
it’s near the historic Central Park
Stayed in January 2023
Reviewed: 24 November 2022
Sina
GermanyIndeed the hotel is a bit old but it’s still very good. Unfortunately no early checking possible but you can leave your luggage. The swimming pool is on the shadow from 4pm on, so not very useful with a checkin at 3pm…
The room was very clean and spacious. Hot showers, hair dryer. Great hotel with all you need. Nice view from the upper floors. 10 minutes by foot to the main square.
Stayed in November 2022
Reviewed: 28 July 2022
Ena
BelizeA microwave n frig in the room
Breakfast great
Stayed in July 2022
Reviewed: 22 March 2022
Joseph
United StatesNoisy night club next door
Great food!
Stayed in March 2022
Reviewed: 5 January 2022
Christine
United Statesfriendly staff members, pet friendly, comfortable and affordable facilities, well kept property, free parking and beach towels
Stayed in January 2022
Reviewed: 5 January 2022
Barbara
CanadaOriginal room we got (junior suite) didn’t have any proper window, so we ended up upgrading for an additional fee to have windows and a nice view.
The staff are amazing. Friendly, accommodating and responsive. the location is perfect, on a lovely street and close to everything.
Stayed in January 2022
Reviewed: 4 January 2022
Karen
CroatiaThe rooms didn’t have a fridge and the furniture isn’t newest.
The hotel was very nicely decorated, it had a really beautiful lobby and the rooms were spacious enough, they were comfortable and clean.
Stayed in January 2022
Reviewed: 20 December 2021
Edgar
MexicoThis hotel does not give water to the customers in the rooms.
Stayed in December 2021
Reviewed: 5 November 2021
Sjoerd
NetherlandsThe rooms are old and in need of an upgrade. The bath (and towels) had stains.
Reception and staff in general was very friendly and helpful. I loved the swimming pool!
Stayed in November 2021
Reviewed: 20 October 2021
Patrick
NetherlandsThe Wi-Fi could be much better. The hotel also needs some renovation.
The staff is very friendly, the rooms are extremely clean and the prices are great for a 5* hotel.
Stayed in September 2021
Reviewed: 21 May 2024
Matthew
United StatesThe rooms could definitely be better, ours felt run down. Overall the pictures online are just better than they are in person. We also arrived during a time when the main road was under construction, so we couldn't pull up to the front with our luggage.
Its right at the top of the main road of Centro so it was very close to a lot of restaurants and bars. The pool is actually pretty nice, it provided much needed relief from the heat. The staff was all very nice, they opened doors for us, were very friendly to our dogs, and
Stayed in May 2024
Reviewed: 6 May 2024
Mariia
RussiaVery old and dirty. Breakfast was poor. Doesn't deserve 4 stars.
-
Stayed in May 2024
Reviewed: 3 May 2024
Magaly
MexicoThe staff seems not to be happy so poor service
Great location
Stayed in April 2024
Reviewed: 3 May 2024
Saul
United StatesThe front desk staff was not friendly at all. They were not hospitable and could care less if you were enjoying your stay or not. We feel they have the wrong staff working for them. The building is very dated and is in need of a serious make over. They have small upgrades here and there but not enough to want to stay again. Also, the towels (including the pool ones) were very old. The restaurant staff for the free breakfast were under staffed and were unable to handle the morning crowd. Like we said again, serious upgrades if you want to compete in the hotel business. We saw another hotel near downtown Merida that had al the bells and whistles we were looking for. A lost opportunity for this hotel as they appear to have been in business for more than 40 years. It's a shame they let it fall apart.
The location was excellent. That was the only saving grace for this stay. We were able to walk to the main parts of the city and site see.
Stayed in April 2024
Venice, Italy
Bellevue, USA
Willmar, USA
Chiang Mai, Thailand
Lungötz, Austria
Kumburgaz, Turkey
Georgi-Damyanovo, Bulgaria
Rīga, Latvia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content