*needs hand rail at pool steps, steps going up to room and in showers. *we were not aware that we would be assigned a room on the third floor. The stairs in the extreme heat made us not want to come and go as much as we would have liked. More consideration for elderly guests’ needs. *young man working in pool bar plays annoyingly loud video games while guests are lounging in pool area. Some background music in pool area would be more guest friendly.

*central location made plazas, parks, and markets walkable *very friendly staff *delicious breakfasts with a variety of choices *nice pool area *great housekeeping service

Stayed in May 2024

Nothing

The room ( Flor de Maya) was wonderful: located on the ground floor having two big beds, separate patio near the pool, fridge. The host and staff were very helpful, and the hotel location was perfect. Breakfast was the best during our three week journey in Mexico. Very nice place for visiting Merida.

Stayed in April 2024

The hotel is in the hart of every thing.That is good.There is a lot of construction going on neer by witch made it hard to get to the hotel.This is not the hotels falt but I would recommend a taxi.

The hotel is very special.The rooms are very large.The property is maintained very well.The hotel it self is different in that the furniture is old and in fantastic shape.There was a fountain in the center and the interior is very colorful and in fantastic shape.

Stayed in April 2024

Location was excellent and staff were very helpful and approachable and did what they could to make my short stay a memorable one. The shower is phenomenal !!! And drinks by the pool a lovely touch. They have great ideas for a day trip outside of the city.

Stayed in March 2024

Very warm and friendly staff. Made an exception to let us check in early which was very nice and helpful. Good location. Walking distance from the main square

Stayed in March 2024

Noise. Sound carries in those beautiful high ceilings. First two days were quiet. Unfortunately, a large party of 15 or so in 3-4 rooms checked in. They had no regard for how loud they were right outside our window and at the pool. I would suggest owners include in the information packet a reminder that sound really carries in the hallways and pool area.

The architecture is amazing 12-16 ft ceilings. Gardens are lovely. Pool and bar made for great late afternoon cooling off. Staff were really helpful. Breakfast was great. Great information packet

Stayed in February 2024

First impression hotel and area around it looked a little tired. But quickly realized that added to the charm as real authentic. Room and terrace were very comfortable.

Great location for exploring restaurants on Calle 47 and sights around Plaza Grande. Serves large breakfast. Used pool area in mid-afternoon to swim and read when it was very hot outside. Friendly staff.

Stayed in February 2024

Pillows were too high for my liking.

Breakfast was very good. Staff were very nice and spoke good English.

Stayed in February 2024

Value for money Central Location Room size Friendly staff Breakfast quality Hotel amenities

Stayed in February 2024

Luz en Yucatan is an amazing hotel - the staff are the best and very helpful, my room was clean and comfortable, the included breakfast was delicious and it’s in the perfect location. Highly recommend!

Stayed in February 2024

The standard rooms on the ground floor don't have outside windows and open onto the interior walkway to the pool so they're a little gloomy and there's a bit of noise, but not too bad. I'd recommend spending the extra to have an upstairs room, if available, for a little better experience.

A nice property with interesting historical character in a great location just off the Parque St. Lucia, a nice and safe neighborhood close to many shops, restaurants, bars and nightlife. Easy walking distance to the central square and to the Paseo Montejo. Secure parking available just around the corner from the hotel. Service was really excellent; the staff were very friendly, helpful and spoke excellent English. Best breakfasts of our whole time in Mexico with a number of choices off of a menu - restaurant-quality food and very professional service. Very nice pool area with plenty of places to sit and relax and a small bar with very reasonably priced drinks that's open during the day. Would stay here again.

Stayed in February 2024

Really, there was nothing I did not like..

Friendliness, location and helpful staff were the best.

Stayed in February 2024

If you stay on the second floor, the noise of the surrounding buildings can be a bit annoying,

Excellent attitude with recommendations; car park provided - critical issue there; spacious and comfortable room.

Stayed in November 2023

Hotel was great... no issues.

Location, location, location! Reception staff, restaurant staff and owners were all wonderful... they are the reason we return to Mexico year after year. Our room was large, clean, well appointed and usually quite (a band playing illegally nearby was a bit noisy one night but by 10pm it was closed down). Staff really helped with directions and suggestions for restaurants, etc. One of the better breakfasts we have been offered, with plenty of refills on the coffee. Pool was clean and refreshing after a long day touring. Juste loved the location... close to main square and accessible to the ADO Bus terminal. Just wonderful.

Stayed in February 2024

A bit pricy.

A lovely hotel. Great breakfast. Staff very helpful.

Stayed in February 2024

We had the king room with balcony - a great space with a very comfortable bed and a fantastic terrace.

Stayed in January 2024

Sleeping room desperately (Los dos toros)needs an update. Sink completely cracked in half, couch horrible, decor drab. Beds were most importantly fine

Breakfast is amazing and the public spaces are nice. Good location within Merida

Stayed in January 2024

Best hotel we stayed in a one month visit to Mexico.

Breakfast was robust and delicious. Room was spacious and shower area was large. Pool was a treat. Staff was extraordinarily welcoming and helpful on local activities.

Stayed in January 2024

location, pool, excellent free breakfast, kind staff

Stayed in January 2024

Nothing

Atmospheric old nunnery building . Lovely courtyard and pool. Welcome drink. Easy walk to main square. Great staff

Stayed in January 2024

Nothing much but the swimming pool wall is badly stained and needs painting

The staff were excellent. Friendly and accommodating

Stayed in January 2024

The only thing I can possibly think of, which is not an actual negative thing, is that we realized pretty late that there are some great additional seating areas / tables for all guests above the pool bar. We thought those were part of private rooms until we had to move rooms after extending our stay and saw these better from our terrace.

Exceptional service. Staff made us feel like we were family. Booked great value day trips on zero notice to see cenotes/ruins/chocolate museum&ecopark. Pool and bar relaxation area are fabulous, as is the location and being right next to all the restaurants @ St Lucía. We also loved the breakfast and spacious rooms.

Stayed in January 2024

The room was very clean, nicely decorated, well equiped, and met all our needs, but it was a little small.

The breakfast choices were excellent and the staff was very pleasant. A great start to our day.

Stayed in November 2023

Great staff. Great location. Tasty breakfast. Nice lounging areas. Good shower. Smart tv.

Stayed in December 2023