Bathroom was a little tired and the shower could have been more powerful and warmer

Very friendly staff, lovely pool, great location. Good-sized room.

Stayed in April 2024

Overall, the experience was positive but I really hated that the bathroom didn’t have hot water and the water was super salty. Even the “hot tub” in the spa was just luke warm. I didn’t think to look for hot water as an offered amenity. In addition, the bathroom was pretty small (toilet and shower in one small room) and grimey. The water wasn’t reaching the drain and the drain was disgusting. There was a small window in the shower but when we opened it there was a ton of dirt on the screen. We loved the property (staff, pool in the middle, rooms were cute, safety, location) but between no hot water and the nasty shower I don’t think we will be back😭.

The property was very well located with access to everything within walking distance. Staff was super friendly and we were always greeted with a friendly smile. We felt very safe. We also had a massage which was amazing and a great deal. We did a full packet that included a facial, exfoliation, sauna, massage and the tubs. We also got a cute drink and some fresh fruit after the massage which was not expected. My sister and I had the whole spa available to ourselves for 2 hours.

Stayed in April 2024

Problem with the shower, weak stream and warm water.

Location, quiet ineer court, pool surrounded by palm trees.

Stayed in April 2024

Rooms need refurbishing. Nothing is complementary, even not the coffee capsules in the room.

Beautiful garden and pool area. Nice breakfast buffet.

Stayed in March 2024

The nightlife in the city could be heard in the room. The pool area and sunbeds are few and there is a queue for them.

The hotel has a beautiful pool area and restaurant. Delicious cocktails from the bar. The location is convenient for walking around the city.

Stayed in February 2024

A little noisy

Pool

Stayed in February 2024

It was Marti Gras so the first couple days were loud. But this is party town that doesn’t sleep. So if you like to party this is the place. After the 3 days of marti gras it simmered down…

Our second time there. Everything was exceptionally good. However the bed was uncomfortable. I don’t have a reason for it because last year we went and the bed was super cozy…we stayed in the same room so I have no expectation for it. However the staff is awesome. The manager found me private Spanish lessons which I really wanted. When I tried to find my own I was not lucky. Coba and chicken itza was awesome. Buy trips from the lobby (Alonzo or Alfonzo) is the man. I can’t remember his name but he was good. The breakfast is great in the restaurant connected to the hotel. Very central to everything going on…restaurants n the area are amazing. Especially La Familia the Italian joint out the front door and 1 1/2 blocks down on the right. The picture is off our deck

Stayed in February 2024

Nice staff, nice hotel, very clean. I have been there several times and would come back.

Stayed in January 2024

The pool chairs were always occupied. We couldn't get a spot even the days we arrived as early as 8 AM. People arrive early, drop their things on a chair and go for breakfast. Either get more chairs for all guests, or restrict the time per chair so everyone can enjoy the pool.

The location is amazing, just a block away from everything. It's also quiet at night and, since it's adults only, there's peace and it's possible to relax and enjoy the time in Playa del Carmen. Each room has it's own little terrace which is nice.

Stayed in January 2024

The rooms were very basic and a bit old fashioned. Our hot water never worked so it was cold showers the whole time. There was a new guy training at reception who was really rude and wouldn’t open the door for my husband so he could use the bathroom until he had finished listening to a conversation that he wasn’t involved in. My husband waited 5 mins just to get out the door even though I asked him multiple times in Spanish to open it and he kept shooshing me.

The pool area and balcony’s are wonderful and feel very tropical. Also the main guy at reception during the day was so friendly and made us feel at home whenever we spoke to him.

Stayed in January 2024

I spent in total 2 Weeks in Mexico. Different places. This was the only one with a lot of mosquitos in the room and I woke up with 15 bites on my legs.

Staff, location and calmness. Beautiful pool area. Felt safe.

Stayed in January 2024

Lack of sunbeds and lack of stopping other guests unnecessarily reserve them. Didn’t have unlimited/or general access with a reservation sort of access to the spa facilities.

The Spa facilities were great and the treatments wonderful. No general access to the sauna and jacuzzi, though, only when you have book as part of a treatment. Rooms were decent. They double sold a room one night so I had to move elsewhere then come back. They were spacious and clean and a had a massive bed. Shower was hot and powerful so great bathroom. There were not enough sun beds for everyone by the pool which didn’t bother me but the other guests thought they were in 1980s Benidorm and put towels down to reserve beds - which they then didn’t use for the most part until later in the day. So, don’t expect classy people to be staying here. They were all smoking cigarettes and getting burnt by the pool all day. If it does rain, or get cloudy, the other guests don’t want to give up their sunbeds so hover and leave them reserved with sodden towels. It really did spoil what is actually a beautiful space. The kind of person that goes to Playa is different to somewhere like Tulum, for instance, so it’s not really the hotel’s fault. The hotel could have, however, removed towels from unused sunbeds as I only wanted to lie on one in the morning after breakfast and before lunch when they were largely still empty but ‘reserved.

Stayed in January 2024

Room interior needs maintenance, a little outdated, and could be cleaner. (The toilet was not flushed when we first arrived, also found insects in the room)

Beautiful property, cozy, good price, good location

Stayed in January 2024

Location is ideal. Everything is right on your doorstep, yet when you come into the hotel it is very peaceful. Setting is gorgeous and very relaxing.

Stayed in December 2023

Price, even the coffee in the room costs extra. Plumbing is terrible, bathroom gets plugged often. Mosquitos get through constantly. Almost no rooms have king beds. there are no queens beds at all.. so you are stuck with full beds tough to communicate without Spanish

Friendliness of staff and willingness to help The location is perfect and even though its next to booming center its secluded so that it remains calm and quite

Stayed in December 2023

Absolutely perfect hotel, great room, great pool, great spa, great staff, just one thing : the fact that breakfast is shared with the joined restaurant, which has an open door buffet breakfast, prevents hotel guest to have access to quality food, eggs choice ( no omelet, no fried,...), cured meat ( horrible papertasting sausages, horrible highly process kind of ham and chorizo)

Stayed in December 2023

Beds are too high

Great location. Right next to the main street and beach. Beautiful tropical garden and kinda isolated from the noisy streets. Breakfast area and pool areas are very chill. Staff are very friendly. We borrowed the beach towels when we checked out and returned the towels when we came back to pick up our luggage. The other hotel we stayed in Tulum didn’t let us take towels to beach.

Stayed in December 2023

Bedroom comfort could be improved , noisy air conditioner

Location

Stayed in December 2023

Nothing

Breakfast was very good. Location excellent

Stayed in December 2023

The rooms felt pretty shabby and you couldn’t open any windows. Although there was a mini bar you even had to pay for water.

The location of the property was fantastic, literally a street across from 5th avenue the main shopping street and then the beach beyond. The rooms were very spacious inside, plenty of storage ans they gave you robes which were handy.

Stayed in November 2023

The room was nice but not very modern for the price. Our fridge kept on making a clicking noise at night. Ended up unplugging it.

Great location, really easy to get by everywhere walking . Yet despite the central location the place is very quiet and peaceful. The pool is wonderful, and the cocktails master makes the best piña colada’s and mojitos we’ve ever tried. Personal is very neat, and helpful . The spa was a nice add, we had 30min hydrotherapy included each day of our stay.

Stayed in November 2023

Prices a bit expensive for Mexico. But I had a good stay overall.

Really cute boutique hotel. Nice staff. Room was comfortable. Good location, walking distance from the beach, from the restaurants and shops. The pool is very nice and pretty.

Stayed in October 2023

The hotel seems to be a bit old and the rooms need some renovation. The wardrobes and the chest of drawers we too old and had a weird smell. Other than that everything was great.

The location of this hotel is the best thing about it. The pool and the hydrotherapy session were both very nice experiences. Staff are very friendly. Breakfast was okay.

Stayed in October 2023

That was my second time in your place and it was beautiful. The location is excellent. The rooms are big and the set up is like an oasis very peaceful and calm.

Stayed in September 2023