The pool was not available

The location was very good, the staff was very kind. And the rooms where very good

Stayed in May 2024

It’s fairly dated. The place was probably good about 5 years ago, now it’s quite worn out. If it was cheaper, I’d had no complaints

Overall, it’s a good place to stay. It’s a bit away from the tourist hustle and bustle, but that’s exactly what I needed. There are still plenty of restaurants around. And the beach is just about 6 mins walk away. Communication in English happens via messenger, and the staff is very helpful.

Stayed in April 2024

Overall not much. The room had a kitchen but no table to sit so adding even a small one would make it more comfortable. Additionally we were told later in our stay that we are not allowed to move the sunbeds next to the pool which makes them unusable for much of the day because the umbrellas will not offer shade. It might seem like a small thing but I would be hesitant to return because of this as it essentially restricts the pool usability. I think a simple solution like adding protection on the furniture against scratching is more sensible.

Staff was super friendly and accommodating, the place was nice and clean and had everything we needed. The beds were huge which was amazing. The location is amazing - not in the chaos of the centre but close to cool bars and restaurants.

Stayed in April 2024

They only offer one cleaning session per stay

It was clean, modern and comfortable. The staff were super helpful

Stayed in April 2024

The rooms adjoined another room , you could here everything ie , from honeymooners to opera singers , banging cupboards literally like you’re all in one room , dogs barking , very poorly built for a relatively new build

The pool , the staff were the best , especially the girls on the front desk

Stayed in April 2024

They require a USD200 depo during check in, what forces you to have cash with you, but we didn't have any problems to receive it back. Some people on the reception speak easy English, but still it is enough in order to properly communicate.

This is a very new hotel in a quiet area, close to the main street and close to a parallel street with nice restaurants - not so noisy ones as on 5th Avenue. On a top roof there is a pool and you don't even need to swim there in order to enjoy a quiet time in the evening with a glass of beer. Our kitchen in a room was lovely equipped. Everything was clean, a lot of nice lights etc. Staff is friendly and helpful. Taxi to the ferry or ADO station costs 130 pesos (April 2024). For a stay in a city centre it is really a good option to recommend.

Stayed in April 2024

Thank you for all the recommendations that you send by message before the check in, how to arrive from the airport.

Stayed in March 2024

Nothing really all very good. The only thing I would say is maybe have a few more pans and utensils to cook with.

Had an amazing time all the staff were very friendly and helpful especially Tali and Eli. The apartment was lovely and close to 5th so easy to go out for food and drinks. The pool on the roof was great to chill out after a long hot day in the sun. It felt very safe and great to have Danny there at night keeping an eye on the place. I would tell all my friends to go to this lovely place.

Stayed in March 2024

Key to enter got jammed a few times- Had to call maintenance to fix Patio door handle fell off

Immediate attention given to concerns

Stayed in March 2024

My wife and I stayed here for 4 weeks, so we have quite a good understanding of this place: - The neigbouring buildings have many dogs that barks a lot. - The noise from the streat gets right though the balcony doors. So you hear the traffic and above mentioned dogs very clearly. Also during the night. Could be problematic if you are a light sleeper. We stayed on 2nd flott. Could be better higher up though. - Cleanliness of amenities. Almost all towels and bedding have stains on them. Clean, but with stains. - The kitchen could be better equipped. There is only the bare minimum of plates, cuddlery and pans.

My wife and I stayed here for 4 weeks, so we have quite a good understanding of this place: Positives: - Zazil-Ha is a great neighbourhood if you want to experience authentic Mexico more than touristic 5. Avenida. - Surrounded by great and affordable food options, both restaurants and food stands. Better and cheaper than 5. Avenida options. - Nice pool area. Even though it is not the biggest there are almost always a couple of sunbeds available. - Spacious rooms with good lightning and comfort in general. - Very comfy beds! - Very friendly and helpfull staff. - There is provided coffee, salt, sugar and olive oil complimentary!

Stayed in February 2024

We were put in an adjoining room with the connecting door locked. Unfortunately we had a very loud, obnoxious neighbour who would stay up until 3am most nights. This was not the hotel's fault but the sound proofing was very bad and light also streamed in through gaps in the door. It might be better if there was a heavy curtain covering the connecting door. Also, the room could have been better equipped. There was no kettle or hairdryer and only one pan for cooking. These items could be asked for at reception, but they seem like basics that should come as standard. We stayed for two weeks but only had our room cleaned twice.

The staff were very friendly and helpful with good communication. It was great being able to contact them via WhatsApp. The rooftop pool was a highlight, beautiful views and great for relaxing. Great location - it's close enough to walk to the beach, restaurants and other attractions, but also away from the business of 5th Ave. There's some lovely authentic restaurants right outside the door.

Stayed in February 2024

Things seem a bit worn down, and the apartment could use a proper touch up. You have to pay your stay in advance and put down quite a large cash deposit, but got it all back no issues.

Great location in Playa del Carmen. Close to 5th Avenue, but still far enough away to avoid the noise and partying. The staff is super nice, and there’s a security guard at night to make sure you feel safe. The pool area is nice, though a bit on the smaller size for the amount of people using it. You can’t be sure to get a sun lounger. The rooms are large and super bright. Overall a nice place to stay.

Stayed in February 2024

Sound level next too the reception and echo of voices

Pool was great staff good

Stayed in February 2024

Cleaning was only done once a week. We only had two cups, bowls, plates, so would be nice to have a set of four. The frying pan was very small. And there was only one.

Great location and lovely, clean, fresh building and brilliant staff.

Stayed in January 2024

So many rules

The roof top pool is very pretty. We expected a bar / music there but was not, it was a little weird. The room was big and comfortable.

Stayed in January 2024

The sheets and towels had stains. The bed is light colour so you can see usage on it. Proper cleaning would be good. It’s a bit strange since the property asks for a deposit or your passport in case of staining anything.

The swimming pool on the roof was great, especially in the evening. Room was equipped with washing mashine and dryer, as well as kitchen facilities. Free parking in the garage

Stayed in January 2024

- Our room (“Suite superior”) had the worst possible location: ground floor, right in front of the reception and by the main entrance. Since the bed is located very close to the door we would hear noisy guests arriving/leaving the hotel at night and early in the morning. - Because of the room’s location we also didn’t get to enjoy the terrace, since it provides little privacy and the view is not the greatest. - Since it’s more an apartment rental than a hotel we only had 1 cleaning service included during our stay (5 nights) - If someone plans to cook their own meals (we didn’t) the provided kitchen tools might seem a bit too basic. The kitchen had a good size though, with a big fridge, microwave and a coffee machine.

+ The room was very spacious and nicely decorated (quite modern). + Very friendly and helpful staff, whenever we needed something the assistance was almost immediate. + Really nice rooftop terrace with a pool. + Underground garage available. + Room equipped with a washer/dryer (too bad there was not much space to hang stuff to air dry, e.g. beach towels or clothing that does not go in the electric dryer). + Walkable distance to the lively part of Quinta Avenida & to the public beach (Playa 72). Lots of convenience stores, cafes and restaurants around. The direct neighbourhood is rather simple but we felt quite safe during our stay and there was no issue with walking around at night.

Stayed in November 2023

The bed was really hard

The roof to was very nice. The hotel and area was quiet

Stayed in October 2023

One thing I would recommend to improve is to replace the cooking equipment, spoons and forks. It’s old and doesn’t look good. Other than that it’s all good for me.

I had an absolutely fantastic experience staying at the Mare Vocational Condo apartment in Playa del Carmen for 8 days. The highlight of my stay was the exceptional service provided by Martina at the front desk. She went above and beyond to make my stay comfortable and enjoyable. The apartment itself was clean, spacious, and had all the amenities I needed including a washer/dryer which was very helpful if you stayed for long period. The location was perfect, with easy access to the beach (10 min walk) and nearby attractions (5th Avenue is 5 min walk). I would highly recommend this property, and Martina’s outstanding service made it a truly memorable stay. Five stars all the way! ⭐⭐⭐⭐⭐

Stayed in September 2023

No breaky. The location was pretty convenient! Nice pool space. Comfortable bed. lovely little bathroom. Good facilities in the kitchen. Couldnt get the netflix to work but not a problem for us as we were out all day!

Stayed in May 2023

Las toallas estaban sucias y rotas.

Comodidad e instalaciones

Stayed in May 2023

Soundproofing needs improvement.

The building is relatively new. Nice size apartment. Clean facilities. Friendly management.

Stayed in April 2023

Everything was as expected. Nice rooftop.Lucas was very helpful.

Stayed in April 2023

It is more north than I like to be, but it was good to explore a different area, especially since I like to stay in the more local areas and as far away from 5th as possible. one dog out back was a nuisance, but that’s a lot of places. we didn’t have an issue with noise from neighbors. When booking, make sure you switch your currency to local MXN peso and pay with cash. If you book with your currency, their conversation rate is bad compared to the actual conversion (adding $15 to my total price) and charged 5% cc fee to use card. Total, this cost me an extra $30, which is 1 nights stay at many hotel options in the area or several meals worth if you eat at local spots or street food. I travel to Mexico often and I understand some places do this. I expect it from smaller places, but it’s just the opposite. Establishments that are larger and charging more should account it as a business expense. I’ve owned a business and paid cc fees, it doesn’t equate to 5%, especially on larger bills. Other things to be aware of: They also hold a large sum of money or your passport and you sign a waiver with the cost you pay of damage belongings (ie towel, sheets, etc)

The room was great for us and the bed was comfortable. large refrigerator, laundry in unit, and smart with Netflix. We didn’t use any, but nice to note. The street cart right outside in the morning is delicious. Just to the left on 45 there is a delicious hole in the wall and street cart option. It is an easy walk to 5th but can be far if you’re trying to get as far as the ferry (but still walkable on a leisurely stroll). The staff was friendly and were helpful to adjust my booking days (charge $10)

Stayed in April 2023

the kitchenette was very damaged. the bathroom doesn’t have any door, and the street behind the place feels kind of dangerous.

lucas and sofia the front desk people were extremely kind, the room is very nice and the place is 2 blocks away from the 5th Avenue.

Stayed in April 2023