1 Avenida Norte Entre Calle 14 Norte y 16 Norte Bis, 77710, 77710 Playa del Carmen, Mexico
#32 of 240 hotels in Playa del Carmen
Guests' ChoiceBased on 218 hotel reviews
8.8Cleanliness
9.3
Comfort
9.2
Location
9.4
Facilities
9.0
Staff
9.1
Value for money
8.8
Free WiFi
8.9
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End of dialog contentReviewed: 11 May 2024
Roseline
Francemaybe a washing machine/dryer will be great , for families is very important!
I like very much everything! the size of the room , the fact that u could use the pool of the other hotel condo... even if it was so close to the quinta avenida the noise wasn t so bad for us :) we ll be back
Stayed in May 2024
Reviewed: 10 May 2024
Lucy
United KingdomNothing, we loved it. I have seen some comments re the loud nightclubs down the road, but they aren't that close and even with a street side apartment it did not stop us sleeping.
We had a two bedroom, two bathroom apartment at this great condo hotel. Very well designed space, cosy and comfortable and our own private balcony. Thoughtful provision - everything you need in the kitchen, ice in the freezer, free coffee and soft drinks on arrival and other nice touches. Good communication. The pool looks strange on photos but in reality the long thin ribbon pool with a waterfall at one end and hot tub at the other was perfect - good temperature, out of the direct sunlight, we enjoyed it. Access to a beach club nearby was fabulous - free sun loungers on the beach and next to the bigger pool in the adjacent hotel. Great beach/ sea view and lovely service from the beach club staff. Good food incl seafood. Loved watching the pelicans and other passers by from comfy sun loungers. Best hotel/ facilities/ service/ value for money in our whole mexico trip - highly recommended!
Stayed in April 2024
Reviewed: 25 April 2024
Scott
United StatesHaving to wear a wristband seemed unnecessary and really alerted locals that you were a tourist. Also we were on third floor and there is no elevator. Made returning from store with groceries and bringing luggage down challenging.
Location was excellent. Full working kitchen with all of the essentials. Beds were comfortable and showers had warm water and excellent pressure! Pool was refreshing but not really for swimming as was very narrow but it was heated unlike other properties we’ve stayed at.
Stayed in April 2024
Reviewed: 13 April 2024
Christal
United StatesThe Spanish speaking female at beach club entrance was cold, rude and unhelpful and used language barrier (she may or may not speak English??) as a means to cut me off. There wasn’t a rush, no one in line but couldn’t give me a minute to talk. We came twice to beach club the first day two men were very nice. Second day one woman only and she displayed apparent disdain…thankfully I already knew routine as she had no intention of facilitating the experience for us.
The beach club and waiters, the ocean & swimming. The nachos were yummy.
Stayed in March 2024
Reviewed: 6 April 2024
Catherine
United StatesIt was perfect
Stayed in April 2024
Reviewed: 1 April 2024
Hector
MexicoBeachclub is probably not in the best location, but it is ok.
Rooms are big, with all you need.
Stayed in March 2024
Reviewed: 6 March 2024
Fezi
Canadanothing
cleanliness, location and vibes were all a 10
Stayed in March 2024
Reviewed: 22 February 2024
Jordin
CanadaFront desk could have been more helpful but was ok.
The kids loved the pool
Stayed in February 2024
Reviewed: 19 February 2024
Charles
United StatesThe property is beautiful! The only down side is there’s not a convenient beach near by. We tried the two local beaches within walking distance and they were rather crowded, maybe on a week day it would be better. We didn’t stay in a roof top unit, so there was also not a great place to lay by the pool. If you planned to travel to another beach or don’t intend to spend time at one, this location is great.
Stayed in January 2024
Reviewed: 17 February 2024
Ray
United StatesSmell in the bedroom and hard beds
Clean
Stayed in February 2024
Reviewed: 20 January 2024
Britni
United StatesThe pool had to much liquid and our eyes burned a lot overall everything else was perfect for our kids.
I loved everything, the location, how clean it was.
Stayed in January 2024
Reviewed: 14 January 2024
Gilbert
United StatesVery comfortable. Freat location.
Stayed in December 2023
Reviewed: 8 January 2024
Lisa
AustraliaMy only problem was our room was directly overlooking the street which meant the bedroom on that side did get a lot of street noise all night and music playing until late. I would stay again because the condos are lovely and in a great location but I would be asking for a condo further away from the main road.
Lisa Australia 8.0 Lovely condos 😌 Liked · The villas are great. In a great location close to all the action. Didn’t use the pool so can’t comment. We prefer to swim in the ocean. Good size villas with coffee machine and coffee. Some hotels don’t have coffee but this one did which is great. Nice size balconies to sit for a drink .
Stayed in January 2024
Reviewed: 8 January 2024
Norm
CanadaInternet. the bluetooth speaker didn’t work. swimming pool is small and no chairs around it.
the whole unit and the rooftop terrace were great! The unit was very clean. Close to everything and the staff we met were excellent.
Stayed in January 2024
Reviewed: 7 January 2024
Pedro
United StatesLocation
Stayed in January 2024
Reviewed: 16 December 2023
Lynette
CanadaEverything was great. The pool was nice but small. It didn’t bother us at all though as we were there for the beach anyway.
Everything was just as we expected from the pictures. It was clean and spacious and very comfortable. We were a family of 5 and had plenty of space for everyone in a two bedroom two bathroom condo. The condo is just a short walk from fifth avenue and all the restaurants etc. The beach is also close.
Stayed in November 2023
Reviewed: 21 November 2023
Terri
CanadaI liked everything
The location was amazing!
Stayed in November 2023
Reviewed: 18 November 2023
Neil
United KingdomNothing
Great location & size . Plenty of room
Stayed in November 2023
Reviewed: 10 November 2023
Shane
AustraliaNothing to not like for me 😊
Location was great, short walk to beach, shops , restaurants etc , but still quiet at night. Great pool , very pleasant staff and a secure property.
Stayed in November 2023
Reviewed: 25 October 2023
Isabella
SwitzerlandIf you want to use the airport shuttle you have to book 24 hours in advanced. We didn’t know this and only stayed one night in the hotel, so it was impossible to know this on time! We were a bit disappointed.
Beautiful Hotel and very comfy rooms! Staff is very helpful too.
Stayed in October 2023
Reviewed: 24 October 2023
Michelle
DenmarkThere was no option of turning down the heater or turning off the outside jacuzzi, meaning it was steaming hot ALL the time - even during a hot 32C day. Waste of energy... Also we noticed that th pool wasn't cleaned on 3 consecutive days during our stay. Overall ok, but leaves from the botanicals/trees drops into the pool (so would have been nice)
Super atmosphere. Nice and comfy beds, close to the city center but yet not tooooo much noise from th nearby "club area". 2 nearby restaurant choices for breakfast (pls note: NOT on site at the hotel). The ASI restaurant was particular close and with lots of delicious choices.
Stayed in October 2023
Reviewed: 19 October 2023
Dan
United Statesdid not go to beach nor have breakfast
Stayed in October 2023
Reviewed: 13 October 2023
Dale
MexicoUnderground parking spaces were very tight.
Great location. Wonderful accomodations. Security personnel 24/7
Stayed in September 2023
Reviewed: 5 October 2023
Anarely
United StatesI loved everything about the property. I had no issues.
The property was awesome. I was not expecting the condo to be the way it was. I was expecting much less as some times pictures makes the place look nicer. Except this time I was amazed the way this property looked.
Stayed in October 2023
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