Calle 10 Nte Bis, entre Ave 20 y Ave 25, 77710 Playa del Carmen, Mexico
#19 of 240 hotels in Playa del Carmen
Guests' ChoiceBased on 820 hotel reviews
8.9Cleanliness
9.2
Comfort
9.2
Location
9.2
Facilities
9.0
Staff
9.1
Value for money
9.2
Free WiFi
9.3
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End of dialog contentReviewed: 19 May 2024
Susan
New ZealandSpacious modern rooms, close proximity to the ferry terminal, restaurants, supermarkets, bus station & beach.
Stayed in May 2024
Reviewed: 12 May 2024
Ancel
Costa RicaThe pin on the map is 2 blocks from the actual location. Wasn’t easy to find.
Clean, well equipped
Stayed in May 2024
Reviewed: 12 May 2024
Monica
AustraliaCould not fault it
Close location to everything,5 avenida, ADO buses , Walmart Great room and amenities
Stayed in May 2024
Reviewed: 11 May 2024
Mohamed
SpainThe entrance reception is basic but once you enter it’s a modern building
The location was amazing and the interior and apartment designs
Stayed in May 2024
Reviewed: 9 May 2024
Anarely
United StatesEverything was very nice. The hotel is very clean and very friendly. Check in and check out was very fast and easy.
Location was perfect.
Stayed in May 2024
Reviewed: 3 May 2024
Kseniia
CanadaDuring our stay there were some problems with water and there was no water during the evening and night. Quite weak water pressure in the shower and a long wait for hot water. I guess this is a problem for all city hotels.
Spacious apartments with everything you need. In the photo the room looks smaller than it actually is. Daily cleaning, quiet place, no noisy bars or clubs nearby. Free underground parking. There is a Walmart nearby and it is very convenient. Definitely worth the money.
Stayed in April 2024
Reviewed: 24 April 2024
Christoph
GermanyVery nice hotel and stuff with a great rooftop pool and a amazing view
Stayed in April 2024
Reviewed: 19 April 2024
Anastasios
BelgiumPerfect location, next to everything and at the same point super calm and well isolated… dont miss the great rooftop! Super clean
Stayed in April 2024
Reviewed: 19 April 2024
Anastasios
BelgiumPerfect location, next to the bus station, next to super markets and next to the city center but at the same point super calm, away from the noise of the clubs! Stayed already 3 times here and will come back again… recommend to everyone
Stayed in April 2024
Reviewed: 13 April 2024
Tami
BelgiumIt was all perfect!
It was super new and very clean, next to it is a good coffee place. They even had parking for the car. City Center was very close and connected with a nice distant walk. (10 min)
Stayed in April 2024
Reviewed: 9 April 2024
Joan
United StatesPool could have been a little cleaner
Great room and value, good location
Stayed in April 2024
Reviewed: 8 April 2024
Dejan
GreecePillows could be better
Location, facilities, cleeness, internet was amazing.
Stayed in April 2024
Reviewed: 1 April 2024
Naomi
United KingdomLovely property for a reasonable price! The roof top is amazing and so were the bedrooms and staff
Stayed in March 2024
Reviewed: 29 March 2024
Despain
United StatesThe air conditioner in our room started leaking and they are placed right above the beds, but they were so great about getting us switched to a different upgraded room right away. The water pressure was just okay but that seems to be a pretty normal occurrence at a lot of places.
The location was nice. It was quiet and close enough to 5th avenue for a little walk. There were nice restaurants and even Walmart close by. There is also a little pop-up market near the hotel that we went to every night for snacks or a little shopping. We didn’t end up getting in the rooftop pool, but it looked really nice,albeit definitely smaller in real life than the photos.
Stayed in March 2024
Reviewed: 29 March 2024
Libor
Czech RepublicQuiet place in the otherwise crazy town, both rooms and the rooftop swimming pool area were very nice! Recommended if you want to stay away from the main party street.
Stayed in March 2024
Reviewed: 26 March 2024
Roni
United KingdomNo breakfast available
Nice room and amazing locations
Stayed in February 2024
Reviewed: 23 March 2024
Tilen
SloveniaThe shower in the bathroom is a little unpractical.
The location was good and the staff was nice and helpfull. It was close to the 5th avenue.
Stayed in March 2024
Reviewed: 21 March 2024
Janette
United KingdomWas shocked on departure to be presented with a photo of a stained towel by the girls on reception. I explained on one occasion the bath towel provided was stained and the hand towels were a little past their best. I was told I should have complained. Little did I know I was going to be accused of causing the stain! Be warned!
Male receptionist very helpful and kind. I arrived early before a room was available and whilst waiting on the rooftop he came all the way up to give me my room key. All facilities, room, bed and housekeeping were excellent. Very enjoyable stay for 11 nights.
Stayed in March 2024
Reviewed: 21 March 2024
Harsh
United KingdomHe lightning in the room was quite dim and can be improved. Shower pressure was very low.
Great location right by the beach, friendly staff
Stayed in March 2024
Reviewed: 17 March 2024
Stefanie
GermanyEverything was just perfect. Location is very convenient and in walkable distance to the ADO and the ferry terminal. The room is very spacious and the rooftop with the pool is super nice as well. We unfortunately just stayed for one night, but would highly recommend it.
Stayed in March 2024
Reviewed: 11 March 2024
Heriberto
United StatesVery nice and clean close to 5th st shopping within walking distance
Stayed in March 2024
Reviewed: 6 March 2024
Azra
CanadaThe bed was caved in on one side and was a bit uncomfortable. Shower pressure wasn’t good and the water sprayed everywhere
Good location, clean, very friendly staff. Very cute rooms (mine had a kitchenette) and hacienda style building. Daily cleaning, and offered luggage storage. Would stay again!
Stayed in March 2024
Reviewed: 6 March 2024
Lina
FranceThe view from my room was in front of another building The pool is not as large as the pictures
The bed is amazing The TV is really good too The little kitchen is very helpful with a lot of tools The location : next to Walmart and ADO bus station
Stayed in January 2024
Reviewed: 28 February 2024
Said
Switzerlandwithout Breakfast is the only small issue.
Stayed in February 2024
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