We were mostly very happy with the hotel and have little to complain about. The food in the restaurants was really tasty, but extremely expensive. Expect around 80 USD for two for dinner. Even if it is very tasty, we did prefer to eat mostly outside of the hotel (Taquería Los Compas Xcalacoco for example, we ate there most of the times. Just 5 minutes drive from the hotel, super tasty and less than 20 USD for two). The other negative point was the beach. Its super beautiful, but practically impossible to swim in, due to the shallow rocks immediately as you enter the water. But you can walk just a few meters to each side of the hotel and you get perfect swimming conditions, so would definitely not decide against this hotel just because of that.

We stayed for 3 nights in April and thoroughly enjoyed the Mvngata. The best feature of the hotel is the rooftop infinity pool with a fantastic view to the sea. The hotel sells day passes to outside visitors for the rooftop, but reserves the front row of Bali beds and loungers for hotel guests. Even with outside visitors and hotel guests, the rooftop was never too crowded. Only on Sunday evening was there a bit more "movement", but not too much. Speaking about outside visitors, the hotel is well protected and has a closed, guarded gate, made us feel very safe. The room was amazing, even though we had a lower category. It still had a nice partial view of the sea from the balcony. It was well maintained, clean and had more than enough room for two. Bathrobes and swimming towels were provided. Breakfast is a la carte, not buffet style, with a few very good options. The salmon with eggs was especially nice. Generally speaking we would very much recommend the hotel, especially if you are looking for quietness and relaxed luxury.

Stayed in April 2024

Anything that wasn’t perfect is going to feel nit picky. The vibe was peaceful versus spring break so keep that in mind depending on what you’re looking for.

Top notch food quality and variety. Cocktails were fantastic. Beach club was great but the rooftop infinity pool by the restaurant was the best part. Mar 11-15 was a fairly quiet time to be there, no parties or unruly guests and great for peace. If you’re looking for the “spring break” party vibe you’ll likely have to travel into PDC or another venue. The rooms are massive with large showers and plenty of space to unpack. Tastefully decorated. Large patio with the hammock and chairs were a great touch.

Stayed in March 2024

The pool closes rather early at 7pm which was a little bit of a bummer. I didn’t have a chance to take a dip in, but I did make it up to sit pool side a couple of times and the view is SPECTACULAR! The hotel is not conveniently located near 5th avenue. It was not a bummer for us, but if you’re looking to spend most of your time in the central area be prepared to pay about $50 USD (round trip) in taxi costs to travel the 6km there.

Beautifully designed hotel with luxuriously comforting rooms. Security is amazing and very thorough from the moment of arrival, we had no safety concerns. The staff is excellent and very hospitable. If you’re looking for a getaway, this is it.

Stayed in February 2024

I will not book transportation on booking.com again

Upscale, great room, awesome rooftop area, restaurant with great food, very friendly staff, quiet at night

Stayed in February 2024

The food would get 6 out of 10. But that’s it, everything else was amazing.

A perfect luxury vacation. The staff were welcoming, friendly and helpful. Rooms are huge! I Slept like a baby.

Stayed in January 2024

Everything and everyone surpassed our expectations

Breakfast was delightful with many choices in the beautiful location up in the trees overlooking the ocean

Stayed in January 2024

- food and drinks are very expensive -location

- amazing food - comfortable bad - clean -kind and helpful staff

Stayed in January 2024

Excellent stay, one of the best ever. Not a single complaint. Room is amazing (size, comfort of bed, cleanness, TV, balcony, view, furniture). Roof top restaurant with the pool is simply amazing.

Stayed in December 2023

there isnt complete privacy between apartment balconies, so you cant make the most of the rooms the baths outside, and all day everyday they played slow depressing christmas songs

amazing location and views

Stayed in December 2023

Cocktails, nice beach but to swim walk 100 meters left or right because of stones in the water.

Very big room, friendly staff, very clean, nice view. We tried both restaurants, but preferred the downstairs one.

Stayed in December 2023

The hotel e-mailed a questionnaire ahead of the stay , so they should have known I was traveling with my 20 year old daughter. But the sofa-bed was not made up for her when we arrived. This issue was quickly resolved. The mattress on the main bed was very comfortable, but the comforter on the bed was too warm for me. A different selections of blankets would have been nice. To be fair, I never raised this issue with staff. I got sand in my shoes. ; > )

Dining at the two restaurants was exceptional from the quality of the food to the friendliness and efficiency of the staff. The view from the rooftop restaurant was stunning. Temp control in the room and in the exercise facility was excellent. Cleanliness of the entire facility was exemplary. Daily room make was perfect. Security was also very good, with 24 hour manned gate into the hotel and parking. The coffee maker (espresso) was the best. Bottled water was provided daily. The mini-fridge was stocked and restocked with several brands of beer and soft drinks. Requests for room service (fresh towels, more coffee, etc.) were carried out with amazing alacrity. The walk-in shower was roomy with overhead showerhead and lots of hot water. Even when fully booked, the hotel never seemed crowded.

Stayed in December 2023

Can be noisy in the evening due to surrounding hotels

Very clean new hotel Staff extremely nice

Stayed in December 2023

A clear lack of organization at breakfast, and not proper customer management. On the other hand the reception management is very careful and nice and they compensate well

The rooftop is great

Stayed in November 2023

Right on the beach … but can’t swim from there because of rocks and urchins. Need to walk a few meters to parts where one can get into the sea (not too horrible though). Food was sometimes ambitious but not always great and quite pricey. Music choices especially on the roof sometimes annoying (would benefit from less music or more chill vibes).

Very large, comfy and well appointed rooms. Situated in a quieter part of PdC although still surrounded by other hotels. Nice beach set-up, and lovely views from rooftop bar/restaurant and pool. attentive staff.

Stayed in November 2023

We didn’t love the rooftop restaurant menu, expensive and they are trying too hard to have interesting, odd dishes. Bugs!

Beautiful rooms on a beautiful beach. The food downstairs and at the beach was very good. It was a nice touch to bring a treat to our room on the evening of our first night. Room service was great. Management and staff was great.

Stayed in November 2023

Not a lot to visit locally. You have to take a 20 minute taxi ride into Playa del Carmen for any restaurants or local night life.

Really impressive room! Space and comfort was way more than expected! Rooftop pool with view was great as well as food from restaurant! Staff very polite and welcoming!

Stayed in September 2023

The beach in front of the Hotel isn‘t super clean and to swim in it you need to walk a bit further down the beach but this is due to the stones and therefore nothing they can change. We didn’t like the breakfast system that much but food was good. I think we therefore would have prefered having a buffet. Some of the staff in the restaurant and beach club worked very slow or at least with us. I noticed that some solo white men got attended much faster than we sometimes did, even if they arrived afters us. We as black and mixed race latinos notice does kind of things and wondered if there were some other guests being favoured. There is not much around the Hotel besides other Hotels and to get into the city it takes around 15-20min, which is just important to be aware of.

We felt immediately very welcome. The bedroom was clean and prepared for the three of us which was great. I liked the nespresso machine in the room and the good size of the bedroom. The staff at the lobby Kinbe and everyone else also such as Karla from the restaurant were exceptional. Extremly friendly and helpful! The communication on whatsapp is also a big plus and a super useful tool. The ladies of the spa were also very friendly.

Stayed in November 2023

Could not recommend this place enough. We had the panoramic seafront room. It was enormous with stunning views not just of the sea but also the surrounding trees. It came with a very large balcony and outdoor jacuzzi. Breakfast every morning was delicious. The staff were incredibly friendly and the cocktails kept on coming. In a very nice touch, there was a bottle of sparkling wine and some fresh fruit waiting in the room after we had checked out.

Stayed in October 2023

Had to wait 2hrs for our room to be ready due to a late checkout before us (even though we’d specified our arrival time in advance as requested.)

Room was beautiful, views were stunning, staff were very friendly. The food and drink was good, and the pool on the rooftop was lovely. Really enjoyed the hot tub.

Stayed in November 2023

We got a really good last minute rate, we’re expecting a huge resort, it was only 23 rooms which was great! The staff were really friendly and room was beautiful. Only thing we thought the rooftop restaurant was a bit overpriced esp the cocktails, having said that the views were amazing.

Stayed in November 2023

Amazing place with friendly, great and caring staff. We spent wonderful days there.

Stayed in November 2023

Literally everything.....we loved EVERYTHING.

We were extremely happy with all facets of our trip. The staff was exceptional, the food, the pools....the room...the view....the beach....all 10 out of 10. We can't wait to return. Thanks

Stayed in October 2023

The review is based on my stay October 2023:- The room: my room was oceanfront with bath tab, the view was amazing, the room itself is spacious and well decorated. The hotel: it's not a big hotel so there is not alot of guests, sometimes, it's quite like you have the hotel all for yourself. The beach: the beach area and the pool aren't so big like other large resorts but since the hotel itself is not too big, I have seen individual alone at pool so it's really nice place. The breakfast: the breakfast was from a menu (not buffet) , I tried different main courses throughout my stay and they were all delicious. The staff: the hotel staff ( the doorman, receptionist, room service and restaurant staff) are very kind, polite and friendly. The hotel location: very safe, the location was perfect for me (I had a car) it was central for all the places I wanted to visit. Not in the city and it's very quiet (perfect for me), although the hotel is far from the city, I have seen many taxis near the hotels so I don't think you will find a problem in finding a taxi. Honestly, if I visited the area, I would choose staying at the hotel again

Stayed in October 2023

Everything was great very recommended!!

Everything

Stayed in September 2023