Hot water in the sink.

Food: All was good, fruit fantastic, OJ the best in the world. Great room, view, and shower. CNN great. Reading ideal.

Stayed in April 2024

Food at the buffet wasnt hot enough

The pool area

Stayed in April 2024

Too many kids and families, restaurants bad, the cleaning people knock early evertday in the morning to try to enter

Front beach, big room, nice view, good parking

Stayed in March 2024

Showers a little small. Could use hand held shower heads. Could use a mini fridge in the rooms More palapas on the beach!

Location was excellent. Staff was excellent and service was terrific. Beach access was excellent.

Stayed in February 2024

Booking .com Make reservation direct with Krystal Ixtapa is so confused

All from krystal Ixtapa was good but not from booking .com

Stayed in January 2024

Overcrowded

The service was great

Stayed in July 2023

Check in was delayed due to rooms not being ready. The hotel is very short staffed making the poor employees do the work of three people each. not a big variety of food in buffet

The young man at the front desk was very friendly and respectful. The ceviche bar is excellent!

Stayed in June 2023

Elevators closed on us a few times so we had to watch for it. Miscommunication between departments. They need a better customer service by phone and by e-mail. There was a misunderstanding with my payment and supposedly they cancelled my reservation but other department said they didn't do it was very stressful before getting there. Once I was there it was a good experience but the misunderstanding and stress prior to it would have been better if they would have communicated better between departments and if they had a prompt response team.

The food was fantastic. Real mexican food and tasty. My kids loved playing in the ocean with the waves more than Cancun because the water was clean and no rocks to step on. We even went for a run barefoot early in the morning. The sand felt great in your feet.

Stayed in April 2023

The drinks were not good at all, I've been in many all-inclusive hotels and I can say the drinks were bad bad bad. So this really downgrades a bit the full experience of an all-inclusive hotel.

The location was great, the hotel very nice, the food very good (mostly Mexican in the mornings and afternoons, and some international cuisine as theme dinners at night), and the pool pleasantly warm and not cold at all. As a Mexican myself, I can say that I enjoyed my stay here very much and my whole family feels the same way. The hotel organised many activities, such as a free dolphin show, dance classes, etc.

Stayed in March 2023

I dont like some policies, like if you loose your towel cards you are going to be charged $30 USD each one, same if you loose your keys. You are suppose to relax and this doesn't help. Also, if you have kids you have to take dinner reservations at 7 at most, and you have to be like 15 minutes before, with no swimming clothes. So that means that you have to leave the beach and/or pools at 6 at most, way before sunset. And the pools close at 8 pm so you can't even get to the pools after dinner. Bad policies for night owl people like us.

Excellent amenities and good food quality overall.

Stayed in February 2023

there was a big cockroach in my room :/

good food, great room view

Stayed in February 2023

inconsistent elevator operations

location

Stayed in January 2023

No coffee pot in the room, plug in the bathroom didn't work and no washcloths in the bathroom

Great location, comfortable rooms, nice staff, close to shopping and restaurants

Stayed in December 2022

the noise of the next rooms

location

Stayed in November 2022

The bathrooms at reception and close to the gym are not the cleanest, and the pool area is very busy, because it's a small place for the number of rooms. Victor and Juan were great for service, though. And I loved the slide!!!! The food is ok: the buffet so-so and the one close to the beach was closed so I don't know if that would have offered us more options. The ceviches around the pool were very good, and the snack bar is ok too. The best is without a doubt the specialty restaurants - the Italian one was just great. We really enjoyed Bogart as well, beautiful and good food. I think the price we paid was a little high, but they seem to have deals and discounts so taking the time to shop it would clearly make it a better deal.

The service is impressive, impeccable. Thanks to Candido that welcomed us and made us feel at home, thanks to Hilario and Nadia for making everything possible so that we could make the most out of my boyfriend's family visiting us. Shout-out to Aranza for making a special evening possible; we will share these memories forever. Thank you. The rooms are a good size, the view is great, the bed is so comfortable, the shower has good pressure, hot water.

Stayed in November 2022

Have to wear the stupid mask around the pool area, specially when they force you to wear a mask to get your drink, which is freaking ridiculous, when the pool bar is just 10 ft away 🤷🏻‍♂️🤦🏻‍♂️

The pool area, the beach.

Stayed in September 2022

old sheets, A/C didn’t work the way it supposed.. room always warm instead of cool. 2 elevators for the entire building. food seemed to be always the same

front beach

Stayed in June 2022

food was ok, and the pool was filled with kids and splashing even on the adult side.

the clean rooms and the beach location

Stayed in May 2022

It took a while for me to get my room.

Stayed in February 2022

Hassle to pay for things. I gave them a credit card to charge to the room but we had to pay for every drink sandwich anything with credit card. some bars you had to go to the restaurant to pay. not good at all. only real complaint.

great location

Stayed in February 2022

Elevators need an overhaul. Three there, mostly only 2 working. At times only one.

Awesome location. close to shops & restaurants. Very clean and great landscaping!

Stayed in January 2022

It would have been super nice to have an overhead fan in the room so that we could sleep without a/c.

We loved the front desk service, the entertainment crew, the pools & the beach chairs. The beds were very comfortable & the wifi was excellent. *all the staff were excellent but, Nacho, Yahir & the rest of the entertainment crew were excellent

Stayed in January 2022

The restaurant staff was very rude and not friendly at all. There were no parking spots available for us to park. It seems that guests save the chairs by the pool very early in the morning. Not leaving any for other guests to use.

Our room had a beautiful view of the ocean. The hotel was right by the beach.

Stayed in January 2022

Ants in the rooms and Wifi in the room is bad

Pool

Stayed in December 2021