breakfast buffet could have some Gluten free options.

Nice hotel, large room, perfect location near WTC and easy access from and to airport, extremely helpfull and friendly staff

Stayed in May 2024

Nothing except the point that the windows are not opening hence the fresh air level is not very high

Location is very good. Open air extention of the restaurant is very nice and comfortable. The staff is quite professional

Stayed in April 2024

I didn't love the pillows but they were way better than in other hotels. I think it's ridiculous they charge extra for using a meeting room or work center when you are already paying for staying there.

Rooms are big and the bed has a nice soft touch. Love they leave you water bottles every day. Shower is really big, water pressure is nice. I also loved the enclosed WC. They were kind enough to let us have a late checkout

Stayed in April 2024

Friendly, professional, and attentive staff. Restaurant is very nice. Rooms are exceptionally clean and comfortable.

Stayed in April 2024

Nothing negative to report.

Great location ,staff very attentive and restaurant excellent service and good food.

Stayed in March 2024

I think your Wi Fi offering is bellow par. If you wish to be a boutique business hotel, your Wi Fi coverage needs to be stronger. Maybe with repeaters in EACH room. Like Araiza in Mexicali does it. My expectations wpuld be that your Wi Fi blows me away. Right know it is bearly pasable. I had to use my hotspot a couple of times. Please address this ASAP or I will address my choice in hotel in CDMX. I have been your patron for over 10 years. Please act promptly. Kind regards.

Clean spacious room.

Stayed in March 2024

Novit has become so popular, they are often sold out. Reserve early.

Exceptional in every way ! Not very expensive, but you receive PERFECTION. Our favorite hotel, perhaps 40 visits. They get everything right.

Stayed in March 2024

Only issue might've been the "continental breakfast". Once in awhile there would be a biscuit. But the coffee had always been empty and the "continental breakfast" was honestly nonexistent. But even with that, the overall experience still came out extremely positive.

The hotel staff was absolutely amazing. Communication barriers were barely a concern. There are a few hotel employees worth mentioning... Especially Angel, at the front of the hotel. Luis and Daniel in the restaurant, were very patient, efficient, and kind. All of our housekeepers were amazing, kind, thorough, and attentive. And Jose' in the a.m. kept the coffee going for my friend every day that we were there. We spent 8 days at this Hotel. The pool and ease with getting taxi's were all amazingly top notch. I was traveling with my severely disabled little boy and my friend. We were there for a medical procedure throughout the week for my son. What would have been extremely stressful for this Mom, actually became a sincere memory making time. Everyone at the hotel went above and beyond with having exceeded any expectations that I had. We will be staying here again. I'm grateful and blessed with the overall embodiment of the staff. Their caring nature, truly made this trip easy and memorable.

Stayed in February 2024

The gym could have more equipments.

The staff is incredibly helpful and friendly. Rooms are always very clean, the location is great and the gym is good, modern equipments.

Stayed in December 2023

Even the wifi work well, do not change nothing…i’ll be back for sure :-)

Just everything is perfect, I literally live 50% of my life in hotels and this one is top 3 on more than 300 hotels, the piloows thé quietness the smile and kindness of the people the food at the restaurant the jackuzzi amd the pool the room furniture water chocolates etc and the reception just make you feel at home I will always come here…and will miss this place for sure

Stayed in November 2023

It was a bit more money than other places but the accomodations were great.

They offer complementary breakfast and free wifi.

Stayed in November 2023

Comfortable, clean and location is closer to the World Trade Center in México City. Had an event to attend. Also, the hotel facility helped to arrange tourist attractions and offer us a hotel taxi service. Mario Vargas was excellent tourist guide he drove mom and I to around the city. Very friendly and professional.

Friendly staff, location, clean, comfortable beds. Good size room for my mother and me. Martin was the first person to welcome us to the hotel, very friendly. Helped with our luggage. Have a nice Restaurant. Captain Jorge was always checking to make sure everything were okay. excellent Chef Ricardo Paredes and Guillermo. Thanks to two friendly waiters Cesar and Julio. to make us felt at home.

Stayed in November 2023

The price of the large breakfast is too high. There should be an option in between.

Very large, clean and comfortable rooms. Professional and friendly staff.

Stayed in September 2023

All was great, thank you.

The location is excellent, central, near the World Trade Center, near Condesa, with easy access to transportation and can walk around. All kinds of restaurants and shops are nearby. Nice neighborhood. The gym and pool are nice. The breakfast is good. Staff is nice and friendly.

Stayed in October 2023

More variety in food and beverages could have been better.

It was a good setting for the breakfast. Continental breakfast with tea, coffee and juices was available free of cost, which was added bonus.

Stayed in August 2023

I had the continental breakfast that was included in the room rate and it was suitable. The green juice was delicious and th staff were nice. I used the gym and pool facilities.

Stayed in June 2023

Nothing, really

Good location, good facilities, nice staff

Stayed in November 2022

The location was excellent, the staff as pleasant as always. Enjoyed our talks with Karina at the Front Desk

Stayed in November 2022

nothing

rooms comfortable and the kids loved the pool

Stayed in November 2022

buenísimo

su hospitalida

Stayed in October 2022

there is a need to improve earthquake alarms within the rooms and hallways

Great location and great facilities

Stayed in September 2022

clean and the staff is nice

Stayed in September 2022

location

Stayed in September 2022

Pastries with the Continental breakfast were not good.

The hotel is very well maintained, comfortable, clean, and well equipped with all the services and facilities one needs. The location is also very good and parking available on site for a good price. Rooms are well sized and service is excellent. There are also good exercise facilities and while the pastry basket of the continental breakfast included was not great, the rest of the food at the restaurant was very good, and the service was top. Bravo to the restaurant team.

Stayed in August 2022