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Reviews of Hotel Palace Inn SCLC 3 stars

Francisco Leon 9 Barrio Santa Lucia, 29250 San Cristóbal de Las Casas, Mexico

#21 of 150 hotels in San Cristóbal de Las Casas

Guests' Choice

Review score

Based on 67 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.2

  • Location

    9.4

  • Facilities

    9.0

  • Staff

    9.2

  • Value for money

    9.1

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 31 May 2024

    10
    Great hotel
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast at the restaurant is okay, but the coffee is not very good. It is very weak.

    This is a great hotel in a great location. Our room was large, clean and very comfortable. Wifi and air conditioning worked well and we appreciated having ac in the hot month of May. It is very quiet at night, even though it's only a block or two to the restaurant area. Shower has hot water, towels are clean. We could store our luggage for a couple of hours before check-in which was very helpful.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    10
    Nice & Comfortable
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Our bathroom was back to back to another and we could hear everything from neighbor.

    Centralized to City Center. Near many Restaurants, Cafe & stores. Very nice property. Parking garage for those with cars. Friendly and helpful staff. Comfortable rooms. Offer tours for purchase at reasonable price

    Stayed in May 2024

  • Reviewed: 11 April 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The only minus was that nearly all the rooms are interior facing and people can walk by at any time, so that we had to keep the curtains drawn at all times.

    The hotel is in a good and quiet location which is a big plus as there is a lot of traffic in the centre of town. The room and bathroom were very spacious and well appointed. The bed was comfortable, there was hot water in the shower and the Wifi worked well. The AC/hearing system was a godsend as it was very cold in San Cris at the end of January. Even then as the room was so large the heater didn't quite manage to heat up the room properly but it certainly helped!! There were extra blankets provided to do all was 👍🏼

    Stayed in February 2024

  • Reviewed: 7 March 2024

    8.0
    Good location in historic centre.
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room a bit dark, brewery only had one beer available.

    Good location near the old historic town centre with all its bars and restaurants. Good lift as we were on the 3rd floor. Large room.

    Stayed in March 2024

  • Reviewed: 12 February 2024

    8.0
    Nice place, would stay again.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 4 nights

    Location was good, without being excellent. It certainly wasn't a problem, it just wasn't 10/10, maybe more like 7/10. Overall however I was pretty satisfied.

    It was clean and comfortable without being excellent. We were based on the ground floor and anytime someone made noise outside the room (inside the building) that was heard loud and clear in our room. THe shower was a bit poor also, that needs some work.

    Stayed in January 2024

  • Reviewed: 10 February 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    The brewery had only one type of beer on tap

    Location, shower pressure, staff

    Stayed in February 2024

  • Reviewed: 9 February 2024

    8.0
    Great hotel
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    We wanted to order breakfast and they told us they were out of food.

    Location, room and staff

    Stayed in November 2023

  • Reviewed: 5 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Location, easy walking distance to everything, rooms were comfortable and clean, pet friendly, on site safe parking

    Stayed in November 2023

  • Reviewed: 22 January 2024

    8.0
    Good hotel 4 blocks from historic centre.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night

    i got a room without hot water, it took time but they moved me to another room, with a broken a/c.

    Good amenities and good price for a holiday date. It' s a themed hotel with a brewery.

    Stayed in December 2023

  • Reviewed: 31 October 2023

    10
    Not cheap, but a very good place in the heart of San Cris
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The rooms are a bit dark and overall not a very cheap place to stay.

    well equipped, nice and tidy room, very friendly staff. The hotel is in the heart of the city.

    Stayed in October 2023

  • Reviewed: 20 August 2023

    10
    Lively hotel with great rooms near the city center
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights

    Great hotel with clean rooms, friendly staff, lively atmosphere. Onsite brewery was cool! Parking garage available. Bike rental available. Amazing location near city center as well!

    Stayed in July 2023

  • Reviewed: 16 August 2023

    10
    Lovely unassuming hotel!
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    A really wonderful hotel, the cleanest room and lobby, we were allowed to take some time to relax in the lobby and freshen up in the spotless bathrooms downstairs when we arrived in from our overnight bus, which was very welcome! The room was spotless and very comfortable and the lady on reception helped us a lot with all of our queries.

    Stayed in August 2023

  • Reviewed: 14 August 2023

    9.0
    Great location, very clean and friendly staff.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    A little bit noisy but nothing that bad

    It was clean, great staff , location and it was cheap

    Stayed in August 2023

  • Reviewed: 12 August 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The location for this hotel was very convenient. The staff was very helpful and the premises were very nice. The room was spacious and had everything we needed. Definitely would stay here again and highly recommend it.

    Stayed in August 2023

  • Reviewed: 25 June 2023

    9.0
    Excellent place
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Located central. Easy walk to bus station on one side, main streets on another and to downtown and church. Clean room and easy check-in. We arrived early in the town, the place was accommodating and gave us early check-in

    Stayed in June 2023

  • Reviewed: 20 June 2023

    8.0
    family friendly
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    room lack of natural light, bathroom have a funny smell

    free bicycles with a deposit. nice lobby. friendly front desk staff close to downtown. free parking

    Stayed in June 2023

  • Reviewed: 6 June 2023

    10
    Great place to enjoy San Cristobal de las Casas
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    I love everything about this place

    Clean , Quiet , Great location , Close to everything , Great costumer servise , Zulma , Antonio and the rest of their crew on the front desk very friendly and always ready to help , Great place for the price , Love the place and i will be back and stay here again

    Stayed in June 2023

  • Reviewed: 6 April 2023

    9.0
    great place to stay
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    all perfect

    the room the place the localization

    Stayed in March 2023

  • Reviewed: 28 February 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Very clean place, very comfortable. Great location. Pet friendly. Great staff.

    Stayed in February 2023

  • Reviewed: 12 January 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Music was a kind of loud but just a few minutes

    Everything

    Stayed in January 2023

  • Reviewed: 30 December 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I love this place ...

    Stayed in December 2022

  • Reviewed: 19 December 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff and service. Help safeguard our luggage while we explored since we arrived early.I would recommend

    Stayed in December 2022

  • Reviewed: 29 November 2022

    8.0
    Great room
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Small minor things. Tv had to be aranged before it worked. Depending who is at the reception you feel welcome or not (for example it happened that i was alone waiting to ask something and they ignore it, then helping a group first who came in after me. A bit weird). The young lady was always correct and very friendly. Some english would be handy for dealing with international tourists.

    Very nice, modern and clean room. Lots of tv and music channels. Beautiful hotel. Central location.

    Stayed in November 2022

  • Reviewed: 17 November 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    cold floor, only two towels

    clean and rather new.

    Stayed in November 2022

Showing 1 – 25

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