Room wasn't as updated as the picture on booking.com No coffee, phone or hair dryer supplied.

The hotel restaurant was excellent!

Stayed in February 2024

Like more hotels in a busy area in Mexico. There is some surrounding noise.

Very friendly staff! Lady at the the desk muchas gracias! (sorry forget the name) Price is more than reasonable. Nice pool area. And a plus for the rooftop restaurant

Stayed in March 2023

We had a room with a kitchen . It had only one glass, no plates or bowls … some utensils .

Helpful staff, flexible options .

Stayed in March 2023

it is arranged around an open courtyard on each floor and if there is a noisy party or crying children it echoes all the way up and is very loud. fortunately it quieted down by 11

great location with short trip to the Malecon, numerous eating places and variety of coffee/juice places. swimming pool with nice lounge chairs and secure parking also had a rooftop restaurant that was very good

Stayed in January 2023

It's a little rough around the edges, but overall a good place and great people.

Essentially, this is a 2 star hotel working hard to improve to 3 stars. There was a lot of internal renovation going on while I was there and the vision behind it is a good one. That made it messy for me, but I like everything they are doing and it will result in a substantial upgrade to future guests experiences.

Stayed in November 2022

Construction next to the hotel, sometimes noisy to sleep because of the music played upstairs.

Location and roof top restaurant was good

Stayed in March 2022

The hotel is quite old. Internet is quite slow.

Staff is very friendly. The balcony or porch is quite nice.

Stayed in March 2022

a little outdated, and there were kids there which was a tad confusing.

so cute and colourful!

Stayed in February 2022

showing it’s age but well kept

roof top restaurant is wonderful, excellent breakfasts and dinners.

Stayed in February 2022

too noisy, there are construction around the bulding which makes it too hard to sleep in the morning or during the day!

great service at check in!

Stayed in January 2022

No TV and WiFi never worked at all! Shower was very weak so didn’t use it.

Location and the view from my room was beautiful!

Stayed in November 2021

No TV and bed slightly hard for our liking.

We had a delightful stay with great food and wine in restaurant.

Stayed in November 2021

The worst was the WIFI. There are about eight different WIFI's in the hotel, all of which switch in and out of connection. It was difficult to browse the internet, let alone watch videos or work. The walls are very thin, so if you have problems sleeping this hotel is not for you. For exampel, the restaurant in the 4th floor has live music every weekend, which will go until after midnight. The pool is mostly occupied by kids and weekend partiers and as a result is a little turbid, I didn't use it. The staff is friendly and helpful, but not all of them speak English. The kitchenette is more than I expected, but because it offers so many possibility to cook, I was sad there is no basic cooking equipment.

The location is great to walk to everything downtown Puerto Vallarta. The staff is helpfull and the cleaning personell is great and left the room flawless every day. The room was quiet big and had a great kitchenette with gas stove and a fridge. The AC works well and the balcony had a nice view.

Stayed in August 2021

Parking lot outside the property. There was a Pilar inside the shower that disturbed a little bit

Comfortable, clean and good restaurants inside!

Stayed in June 2021

- The room was not as advertised. - The room smelled awful and was not clean. - The beds were uncomfortable, rock hard. - Room had a kitchen with no equipment. Not even a plate. - Bathroom was mouldy - we wore shower shoes to be safe. - The building is very noisy. More FYI than issue. - Only thin sheets available no blanket/comforter or duvet.

Location Has Aircon

Stayed in March 2024

No hand towels, shampoos, etc. No safe box.

Location. Quiet

Stayed in February 2024

Wifi was extremely slow, maybe due to the storm. There was not even hairdryer in the room, nor blanket. The fridge was broken and making a wierd noise all night, there was water underneath. Terrible stay

.

Stayed in October 2023

The key for room 313 was super hard to lock and open.

It’s location.

Stayed in June 2023

none

location and view

Stayed in April 2023

staff is very nice and helpful…

Stayed in March 2023

Lobby and stairwell noisy and dirty due to renovations going on. Tried to charge me at checkout when I had prepaid.

Price and views were good. Room was clean and very pleasant but lacked amenities, eg, towels and working power outlets. Wifi was good. Great rooftop restaurant with terrific views, food, and service … La Traviata.

Stayed in November 2022

Elevator out of service stayed on 3rd floor no one offer to help with luggage at check in. The pool needs to stay open to later time like most hotels they close at 8pm and most hotels stay open late at the pool

No breakfast included maybe 12 minutes walk to the beach

Stayed in June 2022

Was somewhat banged upBathroom needed work ,thin sheets furniture

Location

Stayed in June 2022

1. Bed was awful. Hard as a rock. Only had one sheet. No light blanket. Nothing. I did ask for a second sheet and got one. 2. Maids turned on the ceiling fan. I could find no switch to turn it off. 3. I saw one live roach on the second day. Bummer. 4. No closet. No hooks to hang clothes. No hangers. Nothing. I laid my clothes out across the backs of chairs. 5. No darkening curtain for room. When the sun came up, the room was bright.

1. Location 2. Professional and very helpful staff 3. AC worked. Shower good. 4. Fairly quiet. 5. Close to many good restaurants. 6. Pool 7. Clean. 8. Price.

Stayed in April 2022