Prolongación Hidalgo 37, 55800 San Juan Teotihuacán, Mexico
#17 of 25 hotels in San Juan Teotihuacán
Guests' ChoiceBased on 69 hotel reviews
8.5Cleanliness
8.7
Comfort
8.6
Location
8.9
Facilities
8.2
Staff
9.0
Value for money
8.0
Free WiFi
6.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 15 May 2024
Angulo
United StatesTransportation quite limited. Difficult from Train Maya Station in Calkini. Road to Uxmal not yet complete.
Stayed in May 2024
Reviewed: 8 May 2024
Wolfgang
BelgiumGreat garden with pool and very friendly staff.
Stayed in May 2024
Reviewed: 26 April 2024
Robert
United StatesThe floor was creaming in our room
We love the environment was incredible, the temazcal experience was amazing and the very helpful staff.
Stayed in March 2024
Reviewed: 22 April 2024
Patricia
United StatesThe restaurant it wonderful for breakfast - but needs improving for other meals.
Lovely place - a bit of a sanctuary from the town outside it's walls. Beautiful gardens and pool. Very friendly and helpful staff :) Easy Uber to the ruins at Teotihuacan. Breakfasts were great. Wonderful massages. Highly recommend!
Stayed in April 2024
Reviewed: 3 April 2024
Rose
United StatesPool and bar/restaurant on property.
Stayed in April 2024
Reviewed: 1 April 2024
Gilli
United KingdomCould do with a fan in the room.
Absolutely beautiful hotel, tropical gardens and pool. Comfortable bed and some unique touches and design in the room and communal areas. Very friendly staff and a few minutes drive to Teotihuacan. The attached restaurant does very good food, both breakfast & dinner, with a lovely setting.
Stayed in March 2024
Reviewed: 4 March 2024
Juan
CanadaMy room was small and sparsely furnished. No room to hang clothes or store anything.
Park like grounds. Cool old building. Good restaurant service. Shady and a nice pool
Stayed in March 2024
Reviewed: 3 March 2024
Nayla
CanadaThe wifi was weak, it was stronger by the pool area than the room.
I will call this place a little Oasis in the city. Beautiful room with a balcony where we were able to hang out. The room was super clean and they offer daily housekeeping and the bed was very comfortable. Very cute place with lots of greenery and trees around the pool area. This is a remodelled farm house that they remodelled and made into this amazing hotel area. And the best part you’ll feel very safe as they close the big door leading to the area at night. I will definitely stay at this place when I go there again!
Stayed in March 2024
Reviewed: 5 February 2024
Paola
United StatesDue to the towns festivities there was fireworks which resulted in a lot of firework smoke, a fan would have been helpful but we also didn’t ask and out of their control.
Friendly and helpful staff. The food and drinks were yummy at the restaurant. Centric to the downtown area and the supermarket is across the street. The Room was clean and comfortable.
Stayed in February 2024
Reviewed: 10 January 2024
Sergey
Saint Kitts and NevisBreakfast was excellent, very quiet vicinity
Well maintained family hotel, has everything you need. Don’t expect the facilities of branded hotels, so you avoid being of part tour industry’s machine
Stayed in January 2024
Reviewed: 23 November 2023
Martina
ItalyWe arrived in the evening (10pm) and it was not easy to find the entrance, there are no indications. The bed was small for 2 people and a bit hard.
The breakfast was really good and plenty. The room was simple but nice and clean. The staff was really nice and friendly, not everyone speak English, but they do their best to help you out! The piramides are 5 min away by car.
Stayed in November 2023
Reviewed: 1 September 2023
Antonella
United KingdomThe garden and the restaurant
Stayed in August 2023
Reviewed: 27 August 2023
Ricardo
MexicoSuper small property, tiny rooms, extremely squeaky floor. Not safe locks on rooms, not AC, mosquitoes, they do provide a small mosquitoe repellent plug in (does not work) . No trash cans in the room, stiff towels. For a “spa” they do need to bring up a notch the amenities. Didnt get the “free” breakfast because we left by 7am. They serve it until 9am.
Better than everything else on town, not worth spending the night.
Stayed in August 2023
Reviewed: 19 July 2023
Melissa
United Statesthat we can’t live here forever.
everything, literally everything — especially the kindness of the workers, the gorgeous grounds and attention to plant life, butterflies everywhere, delicious breakfast, staying in an old horse stable. It’s low season so it’s quiet here and we couldn’t have asked for a better experience!
Stayed in July 2023
Reviewed: 24 May 2023
Richard
United StatesInternet could have been better in upstairs rooms. The hotel should upgrade to nest wireless routers as opposed to single wireless routers.
Restaurant is very good, breakfast omelette superb. It would be nice if one could pay for the breakfast by charging to the room.
Stayed in May 2023
Reviewed: 17 May 2023
Tanya
South AfricaGreat place! Great location!
Stayed in May 2023
Reviewed: 5 April 2023
Linda
United Kingdomnothing
- all the facilities - the trees and flowers in their garden - the kind helpfulness of all the staff - we tried the temazcal which is a special treatment with a sauna like setting but built in stone and with a ritual performed by a local person who has had generations of this family tradition as healing
Stayed in April 2023
Reviewed: 11 December 2022
Stacey
United StatesBeautiful property. I felt like I was in the middle of a nature retreat even though I was in the middle of a town.
Stayed in December 2022
Reviewed: 17 November 2022
Eva
GermanyThere is a small electric heater in the room, but no one bothered to pre-heat the very cold bedroom, Papalotl. Bathroom very cold, with an uncovered part of the ceiling. Around midnight there was a lot of noise, like someone banging many times on one of the garage doors. At 5 am someone noisily walked around in some upper area, banging down stars. The pool is too cold to enjoy, 20 - 22° Celsius. Temascal costs an extra 2.200 Pesos ie over 100 Dollars, for each of the first 2 users. Real bother: NO hairdryer available! Another minus: Breakfast starts late, at 9 am. The arqueological zone opens at 8 am. There is only water in the room, no coffee.
This small hotel has a nice garden, several secluded patios and relax space. The little restaurant is nice and clean, the breakfast tasty, the red wine OK. I enjoyed the good live music in the evening and at breakfast. My room had a comfortable King Size bed with an extra blanket. Fall and winter nights are cold in the area.
Stayed in November 2022
Reviewed: 3 November 2022
Maria
MexicoA little run down, lots of noise, expensive
The garden
Stayed in November 2022
Reviewed: 8 September 2022
Julieta
MexicoMaybe the only thing was that they need initiative to do stuff or fix stuff.
With the package we had breakfast was filling and good, chilaquiles or eggs the portions were good , taste was good but they didn't have a lot of options for fruits, although everything is made at the moment of ordering. The room was quite spacious, the bed was very confortable and provided you a heater. bathroom also spacious. The place is an old Hacienda but is very beautiful and quiet. there is a place for having a bonfire and a pool. its 10 minutes top to Teotihuacan. At the hotel provided us with the contact to go to the hot air balloons. The Spa is really relaxing and beautifully set , In my stay I did the Temazcal ceremony , the Temazcalero guided us very well all through the process and the experience was amazing. The massage ladies listen to the requests and were very diligent and knowledgeable.
Stayed in September 2022
Reviewed: 29 August 2022
Wilson
Ecuadorawesome place
Stayed in August 2022
Reviewed: 10 July 2022
Hasan
United StatesSmall and minor improvements in the rooms would help make this place even better. Adding fans, window nets etc.
Gorgeous facility surrounded by trees and gardens! There is even a fireplace where you can sit and enjoy time with friends and family. The swimming pool is nice as well. Above all, the staff is amazing. They were all very warm and welcoming and always going above and beyond to help and make our stay as comfortable as possible. We will remember this place for sure!
Stayed in July 2022
Reviewed: 25 March 2022
Jo
United KingdomThis review has been hidden because it doesn't meet our guidelines.
Showing 1 – 25
Vielha, Spain
Campobasso, Italy
Hope, Canada
Ljubljana, Slovenia
Chengdu, China
Rho, Italy
Rome, Italy
Pattaya South, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content