Pool chairs were uncomfortable

Good accommodation and friendly helpful staff. Good food.

Stayed in November 2023

The pool location

Stayed in August 2023

Friendly staff, beautiful view

Stayed in July 2023

Wish there were shade umbrellas.

Great hospitality! Came in late in the evening, and we were able to stay in for a late checkout. Spacious room & bathroom. Good fan and AC. The full-size bed was comfortable. The restaurant is well priced, and the breakfast was good. Loved the huevos rancheros divorciados, and my daughter enjoyed her hotcakes. Enjoyed the view from the palapa while we enjoyed breakfast. Our balcony view was just fantastic, and a pleasure to wake up to.

Stayed in June 2023

The dining was delicious and very convenient. I had almost all my meals at the restaurant

Stayed in March 2023

The restaurant was a little pricey and sometimes took a while to order/receive food.

Hotel was very clean, staff was helpful and friendly.

Stayed in March 2023

The hotel is up on a hill overlooking Bahia Chahue and is an an easy walk to Chahue, Santa Cruz and the Chedraui supermarket and restaurants etc. Staff are friendly and really helpful. We loved the 2 pools and the on-site restaurant is great when you are tired from the day’s activities. We were there during a national holiday, after which the manager suggested we upgrade to a front (pool) facing room. I would recommend upgrading if you can as it’s well worth it! The inner view room we had for the first 2 nights was much smaller and more basic. It's a wonderful hotel for families.

Stayed in March 2023

Nothing it was amazing.

The view was amazing!! The staff were so great and they made you feel so welcome. I do plan to stay here again with family next time. The food was good and it was walking distance to the beach and shopping.

Stayed in February 2023

The pool, although absolutely beautiful, was really noisy most nights between about 6 and 10. All the rooms are right next to it, so if you’d like to sit on your balcony or patio with a nice glass of wine in a quiet setting, you’ll need to wait until after 10! From 6-10 every night it was packed full of families having a blast and lots of kids screaming at high decimals. Great for families, not so much for an older couple!

The hotel is spotless, the rooms very comfortable, the staff all super friendly, happy and helpful and the food is really good. This is a well managed hotel and it is super well maintained. it was our third time there and it really is wonderful. I would recommend not going over holidays if you want peace and quiet, as it was full of families. a great family spot.

Stayed in December 2022

Outdoor stairs could use more light. Some umbrellas would be nice to give more shaded areas to sit although there is good shade at the end of the pool.

Our room 302 had a great view of the bay and overlooked the pool. Lovely to sit out on our terrace. The hotel is very well maintained with a great restaurant and wonderful staff.

Stayed in December 2022

Breakfast service is disappointing which is a shame as the food is good. The waiting time to get your order takes an hour + so if you're hungry or with children, keep it in mind. Not sure if it's understaffed (2 servers), but we had breakfast once and then left to La Crucecita which was cheaper and much quicker. Umbrellas in the pool area would also be beneficial in order to hide from the scorching sun.

Food in the restaurant is very good, nice cocktails. Good service for dinner when it's not too busy. The location was excellent for what we were looking for, i. e. Close to La Crucecita, and close buy other bays. Since we were driving, the car park in the hotel was also handy. Would stay there again.

Stayed in November 2022

food is not included in the price for the room, but they have a restaurant on site that has amazing food and quality. if you are a guest on the building you get a discount on price.

I got first floor room and I had a balcony directly to the main pool, which was great. from the pool you can see the sea and that is another great view.

Stayed in August 2022

Sliding door lock, light control and dependency with keys chain is cumbersome

Reception personnel are the best. Sincere commitment to customer service at its best.

Stayed in September 2022

No comments

Everything

Stayed in September 2022

location

Stayed in July 2022

I don't a comment

Location was good and clean, food was great

Stayed in June 2022

However, the quality of the food for breakfast was not what we expected (not bad, just not superb); and the walls seemed very thin (lots of noise). Additionally, our specific shower did not have any warm water. This isn't a huge deal for us, but it was something to note.

We really enjoyed the staff, our view of the ocean (only seen from 4th floor ocean side rooms), and the pools. It was truly a relaxing experience for us. The location of the hotel was great, as well...providing access to Crucecita, private beaches, and fun activities (snorkeling).

Stayed in January 2022

nothing

super clean. great pool. good food at reasonable prices. great attention from all the staff. very good quality-price.

Stayed in December 2021

.

Stayed in December 2021

Very good restaurant with plenty options. Rooms are spacious and vety comfy. Hotel has a nice view.

Stayed in December 2021

The location was a bit weird. Not walkable to anything.

The pool was huge and it had a nice ocean view.

Stayed in November 2021

You have to be prepared to do stair. No fridge or coffee maker. It is a little bit of a walk away from the main noise… that is what makes it quiet.

The view. Internet was good. Pool was beautiful. It was quiet. Restaurant was good. Staff was very friendly. Water was provided for drinking. Balcony was very comfortable once the sun moved to the south.

Stayed in November 2021

That I didn't book more days.

Great location, great views. Very clean. Helpful staff.

Stayed in November 2021

Room needed some maintenance but overall it was nice

Friendly staff, nice location and beautiful view

Stayed in October 2021