It would be nice if there was a kids play service/area to drop them off and meet other children while having some quality time with my spouse. Alternatively, it would be nice if there was a playground for the kids to run around. Lastly, a bit too much time-share discussion.

We enjoyed our time at the resort. The location is steps from the ocean and is very family-friendly. All of the staff were friendly and their customer service was amazing. We want to give a special thank you to Jairo and Carmen who took care of us in the buffet restaurant each day for breakfast. We are also thankful to Luis at the pool bar and Julio at the sushi restaurant. Overall, we had a wonderful experience and would visit again in the future.

Stayed in February 2024

I loved everything about the property.

Probably was well maintained.

Stayed in January 2024

Having to scan the bracelet everyone you ate or drank

Absolutely everything. The best resort I’ve ever been too. Top notch service and food

Stayed in December 2023

The rooms , the vie the food everything

Excellent hotel and their employees were so awesome and nice thank you

Stayed in September 2023

The pool is fantastic

Stayed in August 2023

I love it.

Everything

Stayed in July 2023

the only complaint i have and this is probably directed at people rather than yourselves, i am not sure how you manage the situation but is an area of concern to your guests is the pool lounger situation. Guests getting up 6am or maybe even earlier claiming loungers that at times never even used until late in the day or even at all, by placing towels and items on them. Total disregard to others, Do you have to police this, sadly yes ,I am afraid.

food excellent, food or drink seemed unlimited, whatever you required seemed to be available. loved the gardens and the golf cart transport ,what a concept loved it. we had our grandkids with us who also appreciated the beauty and the animals in the gardens did not need "waterslides and parasailing" to experience a good time.

Stayed in March 2023

We really enjoyed our time here. The food and facilities were exactly what we were looking for.

Stayed in September 2022

This was my boyfriend and I's first experience with an all inclusive resort and everything was beyond our expectations. Beautiful resort, large spacious room with a kitchenette, ocean views, good food, and great service. Also there is a sister resort of theirs that is close to downtown so you can take their free shuttle to go into town! We especially loved our experience at the restaurant the Cordliere. We went there every morning for breakfast and Dario and Adrian were honestly two of the best servers we've ever had.... super personable, excellent service, and we looked forward to having breakfast there every day!

Stayed in September 2022

Very Good, Spa was Great!

Stayed in March 2022

we own a timeshare here - we found this reservation to accommodate a change in our airline accommodations.

Stayed in March 2022

didn’t like that we were not allowed to go to some of the restaurants with our children. set a time slot that you are allowed to go with children say 6-7:30.

was beautiful, clean and quiet.

Stayed in February 2022

It’s way far away from the noise of the beach resorts. You can actually relax here. staff are very friendly and accommodating. Food is excellent. Spa is first class.

Stayed in December 2021

nothing

great customer service

Stayed in November 2021

Golf cart drivers could be a little more friendly. They did get you to where you wanted To go but not as friendly.

Great food, rooms and very private great for a relaxed family stay.

Stayed in July 2021

The beach was not the best for swimming due to rocks

The location was beautiful

Stayed in May 2021

We did not like the transportation they offer from airport to the hotel and viceversa. We did not know the transportation is not individual, or private. It is with a group inside a bus. On the web page this is not clear. On next time we will prefer to take a taxi to go out faster and private.

The customer service is very good and they always were so kind and giving us the right answers and solutions.

Stayed in June 2021

Rooms are starting get run down pillows are awful, are r room wasn’t the one we ordered so my sister and I had to share a bed .

The staff are amazing they go above and beyond to make you welcome . Three amigos at the swim up bar kind and funny and welcoming. Lush beautifully kept grounds make it a. Paradise .

Stayed in October 2023

Facilities, in general everything is old and I understand is the style but chairs, sofas and tables from restaurants as well as bedroom in general needs a renewal, specially the sofas, restaurants were not clean at all, that was kind of disgusting, beach also was not really clean. I was disappointed I read a lot about those things but I was expecting quality from a five star.... probably I will not be back. Also the stores price is beyond expensive, I bought an aloe Vera pot without asking first, and it was more than 15 times normal price.

The food in The Bistro and Casa 46 was excellent, everything I order during my stay was great

Stayed in June 2022

40 minutes for the receptionist Mr. Santiago to allocate my booking, although I showed him the confirmation number with my details. They made us walk to the room instead of arranging a club car. I mentioned that we are here for special celebration, and they did nothing. In fact he wanted me to pay for additional items. The concierge people always eyes on us to force us to buy spa packages and tours, imagine they asked us the type of credit cards we have, even what are our ages although we said we are not interested. That was totally inappropriate and we didn't even see our rooms yet. The agent who offers towels asked us for key rooms to make sure we are staying in the resort, though they sticked a bracelet in our hands for identification which was so inconvenient to wear 24 hrs. The staff was rude and not maintaining eye contact. I think all staff in the property needs a better training in customer service. The service is really zero. We asked for water to the room, though it is all inclusive they charged us 4 USD , saying that is a room service charge. Such a rip off. Staff however in the restaurant are a bit accommodating, specially at Bistro.

The food was ok.

Stayed in May 2022

The facility is beautiful and the view is stunning

Not very authentic Mexican cuisine

Stayed in March 2022

Everything is far, bay walking, and the cars that help you, are not often, so You have to walk, or spent a lot of time, waiting for the next one available.

All inclusive is not what I expect, only two places to get your meals, there not beach at all, too many rocks, so i f you like beach, this Hotel is the worst decision

Stayed in October 2021

No room safe, telephone didn't work, no hot water all weekend

Food was adequate....not 5 star standards. Bistro restraunt was filthy at 5pm Sunday.

Stayed in October 2021

Everything

Nothing I wasn’t there and they charge me 100%

Stayed in September 2021