Except for my room, the hotel isn't air conditioned, which is a shame because it was too uncomfortably hot to spend any time admiring the hotel's beautiful structure and tiles. (This may not be unusual for hotels in this city.)

The staff members were very helpful. The air conditioning in the room was excellent -- very important in Merida! The hotel is beautiful and very well located a couple of blocks off the central plaza. Breakfast is available and was good. The cost for my stay was as expected. The hotel lives up to its description. Clean water was provided. My second floor room was great. The staff immediately fixed my shower-head when it wasn't working well. The concierge secured a taxi for my 4:30 a.m. ride back to the airport. Great city and the international airport meant a non-stop from DFW.

Stayed in May 2024

Shower was rubbish. No water pressure.

Loved the little balcony

Stayed in April 2024

The location in the old part of the town. The location give nice opportunities for nice walks in the evening light of the old town with a lot of restaurants and bars.

Stayed in April 2024

Great location and historic hotel

Stayed in February 2024

Pretty hotel close to downtown. Nice rooms and pool

Stayed in January 2024

We stayed in a room on the street side so it was a bit noisy..

Beautiful old building close to the centre. Convenient parking available. The lady at the front desk was very kind.

Stayed in December 2023

When people talk it's very loud, I woke up once because of that.

Location is really close to the city center. Friendly staff and spacious rooms.

Stayed in December 2023

Small room without window

Close to the main square

Stayed in December 2023

Really good location, close to everything. They were kind enough to give me the corner room with a huge ceiling and little balcony. Good stay, they constantly asked me to me if I wanted my room cleaned, helpful when I locked myself out of the room. They have breakfast available every morning although I didn't eat there.

Stayed in November 2023

When we arrived the toilet was full of poop, didnt flush either. Receptionist was embarrassed and resolved it with giving us another room.

Good location in city centre, even though its near a pretty big bar it was quiet since rooms are pretty far back. Good bed.

Stayed in November 2023

Nothing really.

Staff were lovely, it’s a beautiful old style colonial building with high ceilings, good air con, a fan, in a amazing location. Highly recommended

Stayed in October 2023

My actual room was just OK (no exterior window), my room was kind of hard to find and the water pressure was not very good in the shower. AC not super powerful (it was October, HOT outside), but OK. These took off one star for me. I did check in late and probably got the last available room.

Fantastic location, and very neat hotel architecturally - colonial style with courtyard, tile floors, neat details. EXCELLENT VALUE - there are no private rooms in this very central, cool area near the price I paid. Bed comfy and toiletries provided and staff very helpful. I would stay again.

Stayed in October 2023

Hotel authentique belle architecture

Stayed in October 2023

I checked out early because i needed faster internet.

I loved the location and the staff

Stayed in July 2023

Beautiful colonial building and room cool enough with air con. Great central location.

Stayed in August 2023

A bit rustic but lots of character. Parking is extra.

Nice hotel right near the centre with a pool.

Stayed in July 2023

Hotel looks a bit run down, could use a little more TLC. The windows in the room are old, they don't keep out the noise (mainly from the pool area) nor the heat. Our shower head leaked so the water pressure felt low. Also, they didn't have any hand towels, which is weird for a 3-star hotel.

The location is perfect, staff is nice, and WiFi works great. A/C unit keeps the room cool. Bathroom is clean. I also appreciated the complementary water bottles and filtrated water fountains. We didn't use the pool but it looked nice.

Stayed in June 2023

Pool looked a little bit murky, but we didn't have time to swim anyways.

Fantastic location, one block from the Zocalo. Free cold water which was a big plus! The room was spacious and great aircon.

Stayed in May 2023

There was a lot of traffic, when we arrived by car, so it is helpful to know that parking for the hotel is right across the street from the entrance. The floor in our room was very dusty, the sheets and towells were clean, though. Our room didn't have a closed ceiling but a shared tin roof with the adjacent rooms. So you hear your neigbours talking and snoring like you are literally in the same room. The pool didn't look inviting at all, the water was rather cloudy.

Right in the heart of Mérida. You are in the city centre as you step outside the door, so it is perfect for getting to know the city and the nightlife. The house itself is a beautiful old fashioned colonial style building. WiFi and AC were working fine. 24/7 reception. We didn't eat at the hotel, because there are plenty of options around for breakfast, lunch and dinner. Parking is right across the street from the hotel entrance and the price was 50 MXN per night as indicated. You can just pull in there, tell them, that you are staying at the Reforma and they give you a slip to sign at the reception for exiting.

Stayed in May 2023

Useless wifi and very weak shower, and very thin curtains that let the streetlights in. Still, not bad considering the price and the charm.

Beautiful, charming colonial-style hotel, great location.

Stayed in May 2023

little bit noisy but it is normal, you can’t be in the center of the city without noises

very nice property with a beautiful outside pool nice building inside and outside, confortable room and clean perfect location ont the heart of the city

Stayed in April 2023

Pool area was nice to cool off from the intense heat of merida. Really good location, cute cat and great wifi. We only stayed one night before onward travel.

Stayed in May 2023

A bit of sewage smell in the washroom once in a while.

Love the location and accommodating staffs

Stayed in February 2023

noise from guests in room across hallway.

location perfect within walking distance of Plaza Grande and major Centro attractions

Stayed in April 2023