The TV WAS useless and difficult to operate

Stayed in April 2024

On our narrow balcony, 4 rooms had access. The issue was that there was only one small table with 2 chairs. We were lucky as low season so we were the only ones using the table. Should be 4 tables in our opinion. In the bathroom there was no towel racks which was needed as towels needed to air dry for the pool. In the room there was only one sitting chair so we had to bring in one of the balcony chairs as 2 of us wanted to sit!

The swimming pool, a/c and the balcony, although small was great. Great location, easy walk to the beach.

Stayed in April 2024

It wasn't that clean but we expected this at this price and from comments. We were invaded by ants although we didn't bring food in the room. The bathroom had mold and it smelled like it when you entered the room but since there is no window in the bathroom, it is to be expected. No window in bathroom and the door had some holes for air but it entered in the room, the smell and the humidity

The employees were really nice and helpful. The restaurant food was very good. Great location. Good price-quality ratio. Powerfull air conditioning.

Stayed in April 2024

Very basic room with no amenities.

Location was great. Very close to promenade walk.

Stayed in April 2024

Traffic noise

Engaging staff, clean and comfortable room, convenience of good restaurant on site

Stayed in April 2024

It was all good for the money we paid, But, wifi was poor in the room!🥴🥴

Location & very clean.

Stayed in April 2024

The air conditioner smelled highly of mildew. Really my only complaint. As it is just off the Malcon, the street was a bit noisy, but quieted down so we could sleep.

The property is in an excellent location, the staff is bilingual and very helpful. The room and lobby was clean and the shower was great. We arrived after supper and left before breakfast, but we have stayed at this property before and the restaurant was good, then.

Stayed in March 2024

Great location,

Stayed in March 2024

Nothing

Location was perfect. Close to anything we needed and the view was all ocean. Thanks

Stayed in February 2024

The bathroom had no ventilation and the ceiling was very moldy. There is restaurant seating surrounding the pool so it’s awkward to swim with diners watching.

Located close to the Malecón and the bus stop. Very easy to walk to restaurants and points of interest. The staff were very friendly and helpful.

Stayed in March 2024

Very good

Stayed in February 2024

The pool is right next to restaurant I never felt comfortable in the pool with people eating right above you.

Not crowded very friendly staff; smells clean and fresh.very nice decor.

Stayed in March 2024

I guess a mini fridge would have been nice.

Ideal location and staff were always friendly and helpful - hotel restaurant was excellent.

Stayed in March 2024

Room was on the small side

Very centrally located, easy walking to everywhere. One block from the malecon, three blocks from Zona Romantica Nice amenities comfortable courtyard and helpful staff

Stayed in March 2024

Great location and price

Stayed in March 2024

The only thing that could have been better was a fridge or access to ice, I had medications that needed to stay cold and running up and down to get ice was a chore

Very clean, across from boardwalk, friendly workers

Stayed in February 2024

A fridge or coffee maker would have been nice, but for the price point it is fine they weren't included

Great location, very friendly staff. I have stayed at a few similarly priced hotels in Puerto Vallarta, and this was by far the most comfortable bed. I was expecting it to be louder but heard nothing with my street view room.

Stayed in February 2024

For the hotel, cannot think of how much I am impressed with staff. For the restaurant I give them a poor rating. For the 10% discount for hotel guests should apply to everything especially since their prices are very high to begin with. Especially the alcohol prices. Will not give you discount without food, or not at happy hour. Will not split bill for drinks and food. Too many rules to avoid any discount, I don’t like sneaky. They also need to review their prices, that’s why people go elsewhere.

I was extremely impressed with the hotel staff cannot say enough about how friendly and helpful they are. Unfortunately I cannot say that about the restaurant, they are staffed well and helpful however never did get any discount. Too many rules to avoid it!

Stayed in February 2024

Not much except our room/balcony faced the busy street and there was a lot of exhaust when sitting out.

We ended up extending our stay to 7 nights because we didn't want to leave PV! They were able to accommodate us but we did have a move rooms a couple of times to accommodate this. We didn't mind too much as the staff is wonderful moving our suitcases around and/or storing them when required. The front desk staff, Rosario and Melina are great and made sure we were looked after. Housekeeping did a great job too and the beds/pillows are very comfy. The rooms/balconies facing onto Centro St can be loud during the day as it's a busy street and a lot of exhaust from vehicles and never ending buses, but very quiet during the night. There are also outside balconies facing a side street which would have been quieter. If you are wanting a fridge be sure to book a kitchenette as fridges aren't available in standard rooms. There is a store next door and one across the street for cold drinks, beer, snacks etc. The restaurant downstairs is wonderful with a great selection. Everything we ate there was exceptional! The Malecon is one block away and from the balconies facing Centro St you can see the fireworks each night. If you have severe mobility issues, of note is that there are no first floor rooms. What they call first floor is actually up a flight of stairs but as noted before, they are very accommodating moving your luggage. Overall, wonderful experience there and would definitely go back! Can't wait!

Stayed in February 2024

No luggage rack, can’t have door open because of street noise.

Location, air conditioner worked really well, lighting great, roomy, excellent restaurant and bar.

Stayed in February 2024

The decor was a bit dated.

The location is good, one block from the beach and a short walk to the Zona Romantica. The staff were nice and the cleaning folks were terrific. The air-conditioning was necessary and worked very well. I liked the little balcony facing a side street.

Stayed in February 2024

Very small room and was not able to accomadate the 2 doubles I requested. The pool was very small and right in the middle of the people that done

Location

Stayed in January 2024

Internet, TV streaming needs improvement

Very friendly helpful staff, great location

Stayed in January 2024

Nothing was bad.

Internet was good at times and bad at times. No local or cable tv and YouTube was slow often. The bed was very comfy. Noise from the streets was not a problem. The restaurant at the hotel was very good. We liked being so close to the malecón

Stayed in January 2024