Blvd. Kukulcan, Km 5.5 Lote 6-C, Zona Hotelera, 77500 Cancún, Mexico
#26 of 209 hotels in Cancún
Guests' ChoiceBased on 200 hotel reviews
8.7Cleanliness
9.3
Comfort
9.3
Location
9.2
Facilities
9.2
Staff
9.0
Value for money
8.7
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 May 2024
Annalize
United StatesNothing!
It is a fantastic resort! Amazing beach and pools! The food was outstanding! We loved it and will definitely return!
Stayed in May 2024
Reviewed: 21 May 2024
Ribenson
United StatesEvery was great my family love the trip
Stayed in April 2024
Reviewed: 17 May 2024
Parminder
CanadaIt was good.
Stayed in May 2024
Reviewed: 16 May 2024
Paul
United StatesEntertainment ends too early
THE FOOD THE SERVICE WAS ABSOLUTELY MIND BLOWING...10/10 The staff Lili,Belto,Alberto,Carlos an the twin sister in the main buffet make you get the opportunity to go see them..
Stayed in May 2024
Reviewed: 16 May 2024
Teresa
United StatesWhen we first got there the lady at the front desk was very rude.
The food, all the activities,
Stayed in May 2024
Reviewed: 2 May 2024
Tanika
United StatesI did not like the food at all nor the drinks. Everything was watered down & the food was terrible.
I liked that the staff were friendly and the resort was very nice and clean.
Stayed in April 2024
Reviewed: 2 May 2024
Julio
CanadaWe both ate something which made us sick. The Riu party was not our taste but the attendees enjoyed it and it did not interfere with enjoyment in other parts of the hotel.
We were fortunate to get an upgraded room with a patio and small pool at the quiet side of the resort by the ocean. We enjoyed the beach, the pool and the food choices. The Rock and Michael Jackson shows were entertaining and the aqua fit a lot of fun 😁. The hotel was clean, refurbished with nice decor and comfortable furniture.
Stayed in April 2024
Reviewed: 1 May 2024
Orla
IrelandWe didn't like some of the dinner restaurants - particularly the steakhouse, the steak we got was not good. Also the Mexican restaurant wasn't great, we thought the food here would be better.
Loved our stay here - the hotel is fabulous, wonderful views from our balcony. The pool area was amazing and the direct access to the beach. Great entertainment throughout. The breakfast and lunch options were nice. We liked the Asian restaurant the most for dinner. Lovely tacos available for lunch near the pool and amazing cocktails. Overall we really enjoyed our stay.
Stayed in April 2024
Reviewed: 30 April 2024
Jorge
MexicoFood can be better. Also, there should be a better drink package available.
There are three different pools, so kids were not around the pool with bar, that's good. Liked the parties, so bad we only catched one.
Stayed in April 2024
Reviewed: 30 April 2024
Colleen
United KingdomNothing - the hotel was superb.
The hotel was altogether great. The variety of food available in the restaurants was vast and the quality good. The only thing that could be improved upon could be the cleaning of the loungers, as many could not be used due to the birds guano on them. The other thing I observed was that there weren't enough clothes pegs/hooks provided in the bathroom. I think a total of four should be provided, as the room can facilitate a maximum of four people. Overall though, we enjoyed our stay thoroughly and I would personally would consider staying at a Riu when I choose my next holiday destination.
Stayed in April 2024
Reviewed: 26 April 2024
Victor
BrazilThe afternoon and evening parties are too, too noise, if relaxing is your expectation.
Good food, nice location and nice staff
Stayed in April 2024
Reviewed: 26 April 2024
Sarah
United StatesIf you don’t like techno musics . The RIU party’s are not for you.
Staff are amazing. Look for Elda for breakfast and Israeli for dinner. Coral was the best food. Restaurants were just ok .
Stayed in April 2024
Reviewed: 25 April 2024
Adisea
United StatesVery clean, maintain comfortable, beautiful
Everything was good
Stayed in April 2024
Reviewed: 24 April 2024
Robin
GermanyThe rooms between x45 - x63 on floor 2-5 are next to lobby and noisy in the night due to cleaning process. We changed our room which was no problem on request
Great food, beautiful beach, rooms are clean and have large space, all staff is very friendly
Stayed in April 2024
Reviewed: 24 April 2024
Andrii
United StatesSometimes day parties were too loud. It was impossible to have a rest at the beach. I noticed that buffet was especially very good with chocolate fontain 3 days before the survey. Right after the survey held in the main restaurant the fountain and some other nice dishes disappeared. Take better care of your personal belongings. I left my hat on the table at the pool bar and it's gone forever.
The beach was clean and very beautiful. I was pleased to sit under the palm trees, which gave us the necessary shade. The food was decent. I especially liked the variety of soups. They were very tasty. Ruben at the front desk was always very friendly and helpful. I would like to note the excellent work of the Booking manager Ophelia. She was always ready to help, we did not feel any pressure from her. When we decided to cancel the trip, she did it quickly and without any problem. The room was clean and had an ocean view. New shampoo and conditioner bottles were installed during our stay. Before this there was only shampoo and shower gel 2 in one. Night shows were amazing especially MJackson and Mexican Culture show. When it was raining, the animation team did everything to keep gasts from getting bored, played games with them, entertained them. They really tried their best to keep us busy. Kids club was great too. My kid was very happy to participate in their activities. Thank you girls!
Stayed in April 2024
Reviewed: 20 April 2024
Ellaina
CanadaTV channels were not functioning due to satellite or wind?
Beds are too small for adults couples to rest comfortably. Use of an American standard size bed please would be comfortable. Hotel was very clean. Well cared for. Very nice trip Great shows
Stayed in April 2024
Reviewed: 18 April 2024
James
United KingdomNo complaints at all :)
Everything was great! - So many fun activities - Rooms are very comfortable and spacious - The food and booze - so many great options - Beach is amazing - Staff are super helpful and friendly - Fun parties and not just for the super young! First time doing an all inclusive at 38 years old and after lots of travelling around the world - would definitely come here again!
Stayed in April 2024
Reviewed: 16 April 2024
Peter
United KingdomN/A
The staff were very friendly and, contrary to some previous reviews, we thought the food was excellent. There were definitely some things we preferred to others but that is normal. The buffer was always well stocked and there was always a good selection of fresh food to eat. There was also a fair amount of drinking but very little bad behaviour with it; we were a group of 30-somethings though, maybe with kids it's different.
Stayed in April 2024
Reviewed: 15 April 2024
Gabryela
United StatesNo airport shuttle/transportation to and from airport
Very clean facilities Attentive Decent entertainment Different selections of food Great beachfront Multiple pools As beautiful as the pics Daily room cleaning Great atmosphere Multiple bars Very accommodating
Stayed in April 2024
Reviewed: 14 April 2024
Jennifer
United StatesEverything was great!
The parties, the food, and the staff!
Stayed in April 2024
Reviewed: 7 April 2024
Teodora
RomaniaWe spent a week in paradise. Everything was perfect, absolutely no complaints. The entertainment provided was also cool.
Stayed in April 2024
Reviewed: 6 April 2024
Soojin
CanadaI thank my satisfaction would be much higher if there was room service and free airport shuttle service. However, the cleanliness and the friendly and courteous attitude of the staff were the best.
I was a little disappointed with the view of my first room, but Jorge changed it to a room with a great view, so I was able to have a happy time for 5days. Thank you to all the staff who always provided service with a bright smile.
Stayed in April 2024
Reviewed: 6 April 2024
Valeriy
United StatesEvery thing is excellent!
Stayed in April 2024
Reviewed: 5 April 2024
Clive
United StatesGreat staff and food!!!!!!!!!!!
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content