Polished plaster floors can be slippery when wet. Perhaps consideration of a floor drain outside of the bathtub so the bathroom floors can be dried faster.

Loved the hotel vibe, pool area and location. Bike hire service was great and the food from the restaurant was exceptional. Excellent service from all the staff

Stayed in May 2024

Difficult to get to places

Great relaxing vibe. Staff were extremely helpful

Stayed in May 2024

I don’t like shower tubs in the room, they tend to leak out and get water everywhere around. It’s inconvenient in my opinion.

Love the facility, the staff, the cleanliness .

Stayed in May 2024

Everything was perfect!

Rubi is an Amazing hotel! The staff greeted us with a Welcome drink which was delicious! The rooms are beautifully decorated. The rooftop with the pool and the Nest were so romantic. The main pool is a beautiful deep blue color and the waterfall makes it feel very serene. The food at the restaurant is excellent! We will definitely be back!

Stayed in May 2024

The location was a bit in the middle of nowhere, however the property provided complimentary bikes which we used to get to the centre.

The property was fantastic. The room we stayed in was 3 floors and the feel around the whole hotel echoed the Tulúm boho vibe. The staff were very attentive and were always there to help with any questions

Stayed in April 2024

The hotel is within a new neighbourhood with a lot of construction going on. The nearest restaurants are 30 mins walking distance. The restaurant was a bit pricey, but there is also the option to order online from restaurants in Tulum. Make sure to have a rent-a-car if you book here, as it will be much more convenient and cost effective to move around town.

A magical place to stay if you are in Tulum. Far from the craziness of the beachfront and the downtown. Loved the swimming pools - both the private in the villa and the public one. The rooms were cleaned two times a day and the bed was really comfortable. Everyone was also really kind and helpful.

Stayed in March 2024

There was a sewer smell from the toilet in our room. Also had to ask for new tea and Coffee everyday. They can arrange everything but the prices are shocking. A taxi for 1200 pesos for just a 20 min drive to a cenote. We arranged our own transport and tour after that, for much cheaper prices. Also if you don.t want to pay with creditcard u have to pay immediately, that didn.t feel relaxed at all. They charge extra if you want to pay later. When they noticed that we were not planning to build up another expensive bill at the hotel, they were not as nice anymore. The food at the restaurant was ok not great. We eat out almost everyday. The location is not that comfortabel. The road to the hotel is very bumby. And taxidrivers ask 350 pesos for 5 minute drive to town. If u arrange your own scooter (not at the hotel, way more expensive) u can go everywhere pretty easy and it will save u a lot of money. Be aware for Police and watch the roadsigns very carefully. They are there to give u outragous fines of 10.000 pesos if u drive the wrong direction. Tulum it self is very overrated. When u come to tulum bring a lot of money. It is more expensive than a lot of places in Paris and the Netherlands. U will be shocked. And if want to go the beach. There is no public beach left. U have to get in line (very long time) to pay for the beach.

The villa is beautiful and very comfortabele and private. Great bed. Nice Pool and decoration. Beautiful sunrise/set from your own rooftop. The hotel have bikes u can use if they are availble.

Stayed in February 2024

Modern and design good food

Stayed in March 2024

last 1/2 mile is a very rocky road that needs to be paved

Absolutely stunning property that is very cool and different and has overall Once of the best vibes of any hotel I’ve stayed at. Super sexy place to stay for a long weekend in tulum.

Stayed in February 2024

I didn't like the 🛀 bathtub. It was not surrounded by a shower curtain and so water spilled over the sides when we showered... Messy.

The ambiance, the relaxing natural decor, the cleanliness, the plants!! I felt like we were surrounded by nature and the natural world. The food at the hotel was amazing as well. The front desk staff are so warm and friendly.

Stayed in February 2024

The construction on neighboring properties

So romantic quiet and truly elegant place to spend time with my husband.

Stayed in February 2024

Nothing, the places is great!

Rubi is beautiful and the room's atmosphere is well-decorated, spacious, and clean. The main pool is a bit cold as trees surround it, but the second pool on the rooftop gets a lot of sun and it is great to have food and drinks served there, the restaurant is a bit pricey but the food its by above average quality. All staff in the hotel are super friendly and helpful! We felt immediately welcome! The location is a bit remote but privileged as is far from the tourist and noisy area. We rented a scooter, both the beach and the city are super accessible!

Stayed in February 2024

Shower is a tad awkward and very messy which used up most of the towels. However, staff was able to provide extra towels when needed-perhaps some sort of floor drain would’ve been helpful. Door to the bedroom should have optional covering for the window because I could see my neighbors while I was showering which was also a tad awkward. Roads are all gravel/very bumpy (not surprising because you’re in the jungle) which I’m sure will improve in the next few years as there are a lot of upcoming hotels/construction and taxis are overpriced trying to get to town or the beach-recommend a car or motor bike to get around.

Smaller hotel, adults only hidden away. Loved that it was more private and not so busy like a typical resort. Room was great with 3 different floors and private pool. Loved being able to lay in the “nest” at night and look at the stars! Staff was very friendly and helpful with any requests or help getting taxis/booking excursions. Free bikes were nice and the ride to town wasn’t too bad even on the back gravel roads. Water fountain to fill up water bottles was nice. Breakfast was very good but a little pricey. Overall, loved the facility, very clean and relaxing. I would definitely stay here again!

Stayed in February 2024

The road to get there is very bumpy but once you get to Rubi you forget about it!

Rubi staff is very attentive, has great communication, and has a vast knowledge of the area and that brings a lot to our stay as we did not plan many things, we rely on their suggestions to go out, explore surrounding areas and navigate Tulum. Rooms are comfortable and well decorated, with jungle views, amazing beds, and great amenities. Rubi is not just a hotel but a place where hospitality and attention to detail are noticeable. We can highly recommend it.

Stayed in February 2024

Fantastic! The rooms at Rubi are spacious, tastefully decorated, and equipped with modern amenities to ensure a comfortable stay. The plush bedding guarantees a restful night's sleep, while the private balconies offer breathtaking views of the surrounding natural beauty. The on-site restaurant serves an array of delectable dishes, ranging from local specialties to pizzas fired in the pizza oven, prepared using fresh and locally sourced ingredients. The attentive staff ensures impeccable service, adding to the overall dining experience. The service is exemplary, with attentive staff going above and beyond to cater to guests' needs. From seamless check-in and personalized assistance to prompt room service. Overall Rubi offers a perfect blend of luxury, comfort, and tranquility, making it an ideal destination for those seeking a memorable getaway. Only thing that needs to be improved are the surrounding roads, but I highly recommend a stay at the Rubi.

Stayed in February 2024

nothing!

Getting to the hotel was a bit confusing as it is in the jungle but once we arrived we were in awe! Everything from the property to the staff was amazing!

Stayed in February 2024

The last km of the road is very bumpy. The restaurant (outsourced) is pricey, especialy for breakfast I would wish to have other options than paying for yogurt 12 USD. True that you have an option of stacking up your own fridge.

It's a tropical oasis with very attentive staff. I would highly reccommend it to anyone that wants to escape the hotel zone madness.

Stayed in February 2024

The property is on a long bumpy jungle road - all fine but i felt bad about asking taxi drivers to go down there and there’s no way to any restaurants at night because it’s too dangerous to take the bikes in the dark and too far to walk. Expect to add 80-90 USD to every trip out to the beach area for food etc, slightly cheaper to Tulum centre. The shower over the bathtub is beautiful but impractical as the floor and wall gets very wet.

The food is amazing and the rooms are simply dream like. The staff are so helpful and friendly they go out of their way to help you have a great stay. We enjoyed taking the bikes to town for trips in the daytime.

Stayed in February 2024

Beautiful hotel & staff was very accommodating

Booking.com

Stayed in February 2024

There is no shower curtain and the shower is located right next to the bed so water goes everywhere. With this and a polished floor it means it is very slippy and on one evening where I missed mopping up some water I slipped and bruised my leg quite badly. Similarly it rained on my stay and the steps up to the different floors of your room were very dangerous. The road to Rubi was very bumpy and with the rain it was hard to negotiate the potholes and not get stuck.

The staff were great, the place looks incredible and the food was perfect. It is exactly as it appears in the pictures.

Stayed in January 2024

No paved road to get to the hotel, hard to drive.

Love the design, very beautiful and spacious. Staff are very nice. Affordable price. Beyond expectation. Will come back next time.

Stayed in January 2024

Decoración & Food

This place is breath taking its beautiful staff is amazing!

Stayed in January 2024

just the road leading to it.

the property was amazing i wouldn’t change a thing.

Stayed in January 2024

The road to get to the hotel is a dirt road and we travelled by scooter so that was an adventure. But totally worth it. Also, there's quite bit of construction around the hotel so if you're on the side of it, you'll hear work early in the morning and possibly some Mexican music being played by workers lol

The hotel is beautifully designed and everything is set for privacy, quiet and luxury. The rooms are absolutely beautiful and I loved the split levels which all had a different purpose. The terrace with the view and private pool were just jaw dropping.

Stayed in January 2024